zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,180 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 91% |
 Neutral | 5% | 6% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,505
Derek
Site Experience FeedbackAug 6, 2026
Always loved the no hassle options with you all. Will be back.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jetson
Site Experience FeedbackAug 6, 2026
The Item Search was easy to use. Free Shipping. Easy Financing. Easy and quick Checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E dub
Site Experience FeedbackAug 6, 2026
I have ordered lots of stuff and I enjoy buying from this website.
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Adam Sliger
Site Experience FeedbackAug 6, 2026
I really appreciate the no credit check. Seriously though thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ Rad
Site Experience FeedbackAug 6, 2026
Went great! Only thing I wish was better is using Apple Pay with the payment arrangements. Instead I had to manually enter my card info. Feels less secure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alleye
Site Experience FeedbackAug 6, 2026
Tried this site hoping it'd be easier and more helpful. Easily found the keyboard I really wanted and with financing help was amazing, ordered it right away. Fast shipping as well, getting it tomorrow!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wordplay 3nt
Site Experience FeedbackAug 6, 2026
Smooth sailing as usual. Loyal satisfied customer. Helpful staff. Wide selection. Purchased many items over the years and will continue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj B-Nasty
Site Experience FeedbackAug 6, 2026
I was in a need for some led stands for a wedding. I have booked. This is right on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kevin
Site Experience FeedbackAug 6, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Guepardo Artist
Site Experience FeedbackAug 6, 2026
Real good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NOWAELGENIOBEATS
Site Experience FeedbackAug 6, 2026
Zzound is the best way if someone really wants to get gear really on time everything no one like zzound u guys the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
z
Site Experience FeedbackAug 6, 2026
its been positive very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smooth
Site Experience FeedbackAug 6, 2026
Very easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jsantanavoice
Site Experience FeedbackAug 6, 2026
Very intuitive site. Makes the experience extremely pleasant.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carrots
Post-Delivery FeedbackAug 6, 2026
Product arrived early was super pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Dar
Site Experience FeedbackAug 6, 2026
I love zzounds
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Hollywood
Site Experience FeedbackAug 6, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miguel
Site Experience FeedbackAug 6, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 6, 2026
So easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pimpin
Post-Delivery FeedbackAug 6, 2026
Great service, purchase comes as ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PCfromAZ
Site Experience FeedbackAug 6, 2026
Site seems easy to use, very organized and to the point. Very quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brotha Sulu
Site Experience FeedbackAug 6, 2026
Everything appears to be straight forward. I'll have a better opinion after the product and arrives and there are no billing shenanigans!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good deal
Site Experience FeedbackAug 6, 2026
Very smooth easy to find and many payment options
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MickeyB
Site Experience FeedbackAug 6, 2026
The whole experience was seamless and great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackAug 6, 2026
Bought my first acoustic!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
D. J. Special K.
Site Experience FeedbackAug 6, 2026
It was all good and I love to buy stuff
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bass1
Site Experience FeedbackAug 6, 2026
Always have a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frankieboy
Site Experience FeedbackAug 6, 2026
Worked as advertised
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Numarilet
Site Experience FeedbackAug 6, 2026
Nothing bad, everything was real fast, lets wait for the shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Famous
Site Experience FeedbackAug 6, 2026
Like the fact it was easy to navigate through And a easy checkout
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
LPD
Site Experience FeedbackAug 6, 2026
Website showed everything clearly no hassle, straight forward service like it should be.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kali
Site Experience FeedbackAug 6, 2026
It was easy and awesome hopefully husband loves it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
12345
Site Experience FeedbackAug 6, 2026
Easy to find and purchase everything, appreciate open box options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
crownred
Site Experience FeedbackAug 6, 2026
I love Zzounds. I love the monthly payment options. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobiss
Site Experience FeedbackAug 6, 2026
Seems good. went well.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
water bottle
Site Experience FeedbackAug 6, 2026
Everything went well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj
Site Experience FeedbackAug 6, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Yessuh13
Site Experience FeedbackAug 6, 2026
Great experience overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommy Fair
Site Experience FeedbackAug 6, 2026
Very good experience, would like to see some older models of guitars. Was originally looking for a Jp13, but found this. Over really great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chubbz
Site Experience FeedbackAug 6, 2026
It was great. Way easier than I expected and I will tell everyone about it honestly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ochoa209
Site Experience FeedbackAug 6, 2026
Very easy to navigate through the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
marky
Site Experience FeedbackAug 6, 2026
Great service had what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GCM
Site Experience FeedbackAug 6, 2026
It was good but had a hard time finding what I need. Maybe you should add keywords to help customers get to equipment that suits them. I had to use Chat GPT to find best item for me in your website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj latino
Site Experience FeedbackAug 6, 2026
Excelente servicio.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ed
Site Experience FeedbackAug 6, 2026
The process was easy and very informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnny
Post-Delivery FeedbackAug 6, 2026
⭐⭐⭐⭐⭐ Outstanding Experience with zZounds! I recently purchased a Neural DSP Quad Cortex from zZounds, and I couldn't be happier with the experience. They offered me a fantastic price, the ordering process was quick and easy, and the customer service was outstanding from start to finish. The Quad Cortex arrived exactly as promised, well-packaged and in perfect condition. It's refreshing to deal with a company that values its customers and delivers exactly what they promise. As a professional recording studio owner and musician, I buy a lot of gear, and this was one of the smoothest purchasing experiences I've had. I highly recommend zZounds to anyone looking for great prices, excellent service, and fast, reliable delivery. Thank you, zZounds! I'll definitely be purchasing from you again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lotus
Site Experience FeedbackAug 6, 2026
Perfect, couldn’t be any better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10