zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,167 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 91% |
 Neutral | 4% | 6% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,520
Von
Site Experience FeedbackAug 4, 2026
I am buying new equipment for my church. Hopefully everything works fine. Thank you for your help.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommy
Site Experience FeedbackAug 4, 2026
Everything was great and easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nabinasounds
Site Experience FeedbackAug 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Amazing experience! Love the many options and amazing convenience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MusicLover
Site Experience FeedbackAug 4, 2026
I was very happy to find a good beginners set of drums for my daughter's 15th bday as she loves Slipknot and comes from a family of drum, guitar, and piano players.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave R
Site Experience FeedbackAug 4, 2026
I like that the info is clear on the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trish
Site Experience FeedbackAug 4, 2026
Buy from you an the time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richie
Site Experience FeedbackAug 4, 2026
Easy as heck.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MusicMan
Site Experience FeedbackAug 4, 2026
Great experience with a good selection of the items I was looking for. Will be buying more in the future.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Anton Kordae
Site Experience FeedbackAug 4, 2026
Amazing experience smooth transactions every time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BadChad
Post-Delivery FeedbackAug 4, 2026
Shipping is lightning. Fast! Everything turned out as perfect as I thought it would or else this wouldn't have been fifth purchase from Zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sabbz
Site Experience FeedbackAug 4, 2026
Yall are the goats, I appreciate the opportunity to purchase from you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ScoobieOnes
Site Experience FeedbackAug 4, 2026
Ver informative
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackAug 4, 2026
It’s easy ! It’s extremely easy ! It’s fun and I love how easy it is! No complaints! I’ve ordered many times! I love it!
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 4, 2026
No comment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tenshan Entertainment
Site Experience FeedbackAug 4, 2026
Just awesome. Absolutely awesome!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackAug 4, 2026
I am a zzounds fan. They are the best and very knowledgeable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twan
Site Experience FeedbackAug 4, 2026
Quick easy and got so something that I wanted my entire life
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
NicestOfTheDamned
Site Experience FeedbackAug 4, 2026
Excellent as always,. Zzounds is the true musicians friend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GHOSTLABz
Site Experience FeedbackAug 4, 2026
Overall this was a good first experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Paws1956
Site Experience FeedbackAug 4, 2026
Just great I have bought a lot from them they are very nice people and the best place to buy from
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
alvapt
Site Experience FeedbackAug 4, 2026
Everything Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Derkington
Post-Delivery FeedbackAug 4, 2026
This place always has the best deals and EZ pay for up to a year on a lot of instruments and whatever you need, really. I love it man. Gotta check it out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Fabian O
Site Experience FeedbackAug 4, 2026
Web site seem a littel outdated but im a repeting costumer since you carry the inventorie for what im looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ STRAPZ
Site Experience FeedbackAug 4, 2026
Great experience, I should have ordered last night and save 100 dollars.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pablo
Site Experience FeedbackAug 4, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 4, 2026
Found what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TreyRange
Site Experience FeedbackAug 4, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Ziggy
Site Experience FeedbackAug 4, 2026
So far so good.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
H
Site Experience FeedbackAug 4, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buddy
Site Experience FeedbackAug 4, 2026
Loved the payment options with no credit check
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackAug 4, 2026
I wish I could hear the product that I'm purchasing!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Angelo S
Site Experience FeedbackAug 4, 2026
Ordering new release item. Easy and in stock, love it!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dad
Site Experience FeedbackAug 4, 2026
Hopefully it comes on time
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackAug 4, 2026
As excited as I am to receive my MPC Sample that I am making payments for the only thing I’m wondering is if I could make larger payments moving forward if circumstances change for the better, other than that this is my 2nd sampler purchased on zzounds and I’m excited to see how well I can create with this machine!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thatericc
Post-Delivery FeedbackAug 4, 2026
My oroducg was supposed to come with plugins and someone already has them on their account so can’t get them seeing as I bought an open box
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
Online Shopper
Post-Delivery FeedbackAug 4, 2026
Excellent, and I recommend them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Will
Site Experience FeedbackAug 4, 2026
Real smooth experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackAug 4, 2026
This was quick and easy. I’ll be shopping again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MitchE
Site Experience FeedbackAug 4, 2026
I have ordered a lot of things from zZounds...always satisfied with price and quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Noel Live
Site Experience FeedbackAug 4, 2026
Great service. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Los
Site Experience FeedbackAug 4, 2026
Zzounds has always been en excellent choice for for me quality and great way of payments you guys rock
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackAug 4, 2026
Was good nothing bad to say
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
RSB101
Site Experience FeedbackAug 4, 2026
Easy to navigate and great selection. Free shipping and availability was why I choose Zounds, I am very happy with the experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Big Guy v
Site Experience FeedbackAug 4, 2026
The customer service rep was very helplful with getting the info that I asked about.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
montstar
Site Experience FeedbackAug 4, 2026
zZounds is my go to for gear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donny
Site Experience FeedbackAug 4, 2026
I love Zzounds in today's economy with gear being expensive it levels the playing field a bit for everybody to participate and have great gear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Everything is good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
GREEN
Site Experience FeedbackAug 4, 2026
Very easy. No issues whatsoever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10