zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating based on 5,007 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 4% | 4% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,609
Rob
Site Experience FeedbackJul 2, 2026
This is my fourth order in the last six years and I love you guys. Thank you.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DJ Robsta
Site Experience FeedbackJul 2, 2026
Zzounds has always been good to me. Excellent customer service and carry a wide variety of gear for any gig. I have used the payment plan for a lot of my purchases and this has allowed me to upgrade when necessary.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will
Site Experience FeedbackJul 2, 2026
It was okay but I think it looks the same for like 10 years ago the website needs an update version with a more modern design kind of outdated design
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Rick B
Site Experience FeedbackJul 2, 2026
Very quick
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Very disappointed. I have spent o er 10,000.00 with you and your acoustic guitar strings purchase with Martin is the worst experience.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 5
Tanna
Site Experience FeedbackJul 2, 2026
Prices a little higher than other places , but more flexibility
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vinster
Site Experience FeedbackJul 2, 2026
Outstanding deals
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
naijee maserati
Site Experience FeedbackJul 2, 2026
great opportunity to get your home studio poppin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katos78
Site Experience FeedbackJul 2, 2026
zZounds made getting what I was looking for easy and fast, and the payment installments were super hassle free.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rio
Site Experience FeedbackJul 2, 2026
Site is not mobile user friendly
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dr. BEJ
Site Experience FeedbackJul 2, 2026
It was a wonderful good experience. I'm excited about my new guitar.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruben
Site Experience FeedbackJul 2, 2026
Best experience ever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rocking Rodney
Site Experience FeedbackJul 2, 2026
Great prices...And bonus cash
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Unfortunately it wouldn’t let me click on any 10s on the survey, but everything was amazing. Y’all are awesome supporting the music community
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay Anthony
Site Experience FeedbackJul 2, 2026
Love zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caged Monkey Band
Post-Delivery FeedbackJul 2, 2026
My daughter rested out alot of microphones but she fell in love with the from the Shure Beta 85a, checked on line and zZounds offer great price and recommended a mic cable which worked out great. A BIG plus was no hassle payment plan great service keep up the good work!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dylan Chiodini
Site Experience FeedbackJul 2, 2026
im very surprised
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
BO GARD
Site Experience FeedbackJul 2, 2026
It was cool
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
The Supernova
Site Experience FeedbackJul 2, 2026
Website was fine. Design is a little outdated looking, but that’s not a turn off for me. Everything was easy to find and prices are reasonable.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Joe
Site Experience FeedbackJul 2, 2026
My child music teacher recommended me this page and is easy to buy, is my first time buying here.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Slim
Site Experience FeedbackJul 2, 2026
It was a great experience. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nik
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 8
Shig
Site Experience FeedbackJul 2, 2026
It was good dont like how shipping said next day rhen turned into next Friday a whole 8 days away.thats the.the second time this has happend.last time I paid extra for next day shipping and it took a week.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ron elite
Site Experience FeedbackJul 2, 2026
My experience has always been wonderful. No stress and awesome products and descriptions which are worthy of 10's.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C
Site Experience FeedbackJul 2, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will
Site Experience FeedbackJul 2, 2026
Wanted to purchase an acoustic found just what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Junior
Site Experience FeedbackJul 2, 2026
They are great , professional ship fast had no problem with you guys I gave him a 10 rating very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shawn
Site Experience FeedbackJul 2, 2026
Actually this was a really easy amazing process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The spot
Site Experience FeedbackJul 2, 2026
Great website easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mysticalbutterfly
Site Experience FeedbackJul 2, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Murph
Site Experience FeedbackJul 2, 2026
I have been a satisfied customer for about 12 years. Zzounds ALWAYS exceeds my expectations. I wouldnt dream of doing business anywhere else. They are the best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Amazingly easy to purchase and a ton of options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shaaabeee
Site Experience FeedbackJul 2, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
King of Wing
Site Experience FeedbackJul 2, 2026
this company is a life saver I love it I can resume performing and recording
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jacob
Site Experience FeedbackJul 2, 2026
My experience was extremely easy, I typed in what I was looking for then added to the cart. Had ZZounds not had what I was long for I would have had to look harder.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
B
Site Experience FeedbackJul 2, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leo G.
Site Experience FeedbackJul 2, 2026
Website experience was very comfortable, though it was not made clear that my purchase was eligible for an $80 discount (I only discovered that once I added the item to my cart). That was a pleasant surprise and made a good price even better, but probably should have been noted up front.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
scotty
Site Experience FeedbackJul 2, 2026
zzounds are my buddies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
340 Records
Site Experience FeedbackJul 2, 2026
I love sounds, I’m a satisfied customer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tiredgiant
Site Experience FeedbackJul 2, 2026
fast & efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Junior
Site Experience FeedbackJul 2, 2026
I love the website the way it is. It’s easy to find things with the search option and there’s a good variety of things so you always find what you’re looking for. I especially like the way the prices are clearly displayed and the options for paying monthly. Then I check out you can just select the pricing plan you want. I’ve purchased several instruments this way and no one has the payment options that ZZounds has. That’s pretty convenient. I’m gonna be a customer for a long time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackJul 2, 2026
This is my second time purchasing from zzounds. Once as a teen in highschool now as an adult. Totally worth the purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lowrobb
Site Experience FeedbackJul 2, 2026
I got price match approved and Zzounds send me a link to a cart with special price attached, I checked out using my credit card to pay 6 months installments without any questions asked. So good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Choo
Site Experience FeedbackJul 2, 2026
Ordered was approved for simple payments.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Xmac
Site Experience FeedbackJul 2, 2026
N/A
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Zebediah
Site Experience FeedbackJul 2, 2026
My friend at work buy from you guys ..and he told me about your site..it was truly a pleasure placing this order..getting me back into my music..I have a lot more to buy after this first experience..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruben
Site Experience FeedbackJul 2, 2026
I have purchased a drum set and acoustic guitar to which I love each of these instruments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ Rumble
Site Experience FeedbackJul 2, 2026
Good service
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Romey
Site Experience FeedbackJul 2, 2026
Very pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10