zZounds Reviews - 4,936 Post-Delivery Reviews - 9.6/10
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 93% |
 Neutral | 4% | 3% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,551
Fresh
Site Experience FeedbackJun 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DavHas
Site Experience FeedbackJun 17, 2026
Ease of use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David Y.
Site Experience FeedbackJun 17, 2026
I absolutely love zzounds! They make your dreams still feel possible and within reach even when you’re in a financial hardship. I don’t purchase beyond my means but it’s really nice that they offer things that give extra breathing room. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MichaelGL24
Site Experience FeedbackJun 17, 2026
Very easy to understand UI. Appreciate descriptions and history of instrument before buying, and not burying the specs of the guitar either like other sites.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Cir Jinx
Site Experience FeedbackJun 17, 2026
Phenomenal. My interactions with Zzounds always gets an A+ in my book.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drxppyy
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vi
Site Experience FeedbackJun 17, 2026
Satisfied be even more satisfied when my product come
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Music Master
Site Experience FeedbackJun 17, 2026
I got to Zounds for all my DJ Gear! They are a great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 17, 2026
Found this offer by mistake but I'm so happy I made this mistake
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wolfgrin
Site Experience FeedbackJun 17, 2026
All was good. I did expect to see the amp with wireless transmitter as a pair
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Greyhawk
Site Experience FeedbackJun 17, 2026
Very easy and available place to get equipment when you don’t have great credit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimi
Site Experience FeedbackJun 17, 2026
I love this place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackJun 17, 2026
Great site awesome!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wayne
Site Experience FeedbackJun 17, 2026
Great Products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Site Experience FeedbackJun 17, 2026
Very friendly
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
getbussytime
Site Experience FeedbackJun 17, 2026
what an easy purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackJun 17, 2026
I appreciate that the website stated how many guitars are available, as other websites are “sold out” of the one I purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dgordon696
Post-Delivery FeedbackJun 17, 2026
Condition was better than the "Very good" condition identified. Guitar was shipped quickly, well packaged and with tremolo, tools, etc.. VERY satisfied!!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tim Bass-Man
Site Experience FeedbackJun 17, 2026
Very user friendly, overall a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuk
Site Experience FeedbackJun 17, 2026
Great service and item selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Number 4
Site Experience FeedbackJun 17, 2026
Loved every bit of the process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WD
Site Experience FeedbackJun 17, 2026
Had what I was looking for with fast free shipping. Win win.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dan
Site Experience FeedbackJun 17, 2026
Everything went smoothly I was able to find what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fsharp
Site Experience FeedbackJun 17, 2026
Qick,easy, very affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Osiel
Site Experience FeedbackJun 17, 2026
I needed an upgrade for my microphone and got recommended zzounds and made an easy and fast purchase for my new microphone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DUBBL MQ
Site Experience FeedbackJun 17, 2026
I enjoy the website. Easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 17, 2026
Very great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bundy
Site Experience FeedbackJun 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom C
Site Experience FeedbackJun 17, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Smoke
Site Experience FeedbackJun 17, 2026
I'm happy with zZounds payment plans
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Everything always goes smooth with this company. I love doing business with ya'll!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Wil
Site Experience FeedbackJun 17, 2026
great website, have used Zzounds for over 7 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DG
Site Experience FeedbackJun 17, 2026
I really had no problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zach
Site Experience FeedbackJun 17, 2026
Easy use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chano
Site Experience FeedbackJun 17, 2026
Great experience with Zzounds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crawford
Site Experience FeedbackJun 17, 2026
Always loved zzounds and will always buy from them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
I was easy and I just love Zzounds I have telling everyone I know about great you are
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Justsomeguy
Site Experience FeedbackJun 17, 2026
Seemed easy enough
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Genial
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rob
Site Experience FeedbackJun 17, 2026
Great price and easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
....... ...... ............ ......
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJVA06
Site Experience FeedbackJun 17, 2026
Great experience and my #1 "goto" for equipment needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shizzy Shawn
Post-Delivery FeedbackJun 17, 2026
Got my piece faster than other people.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ivan
Site Experience FeedbackJun 17, 2026
Pretty straight forward, tons of really nice equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tonni R.
Site Experience FeedbackJun 17, 2026
I always have a great and smooth experience with Zzounds and using their website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
I don't have one negative thing to say about zzounds.com It is by far the best company to buy any of your music needs at a fair price and with the no credit check finance option makes buying anything easy and affordable. I will continue to buy from zzounds and I will highly recommend zzounds to every musician I meet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OG
Site Experience FeedbackJun 17, 2026
Great selection with in depth descriptions. Easy check out with variety of payment options and I’ve always gotten anything I’ve ordered within 2 days. Zzounds will always be my first stop for any gear I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Good experience really looking forward to my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jesus Saves
Site Experience FeedbackJun 17, 2026
Our agent, Andrew Moody, was stellar in his service and expert in his knowledge. Would work with him again and recommend our friends to him as well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Customer
Site Experience FeedbackJun 17, 2026
Awesome. Super easy to find what I wanted and checkout was a breeze!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10