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zZounds Customer Reviews

zZounds holds a 9.6/10 overall rating and 5,589 verified post-delivery reviews on Bizrate.

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Most Current Certification:
Nov 6, 2026
Since 1996, zZounds has been making it easy for musicians to get the audio equipment and musical instruments they need -- with fast, free shipping and zero-interest monthly payment plans on guitars, amps, and more from Fender, Gibson, Epiphone, Taylor, Bose, QSC, Jackson, Gretsch, EVH, and hundreds more top brands. zZounds ships from warehouses across the continental United States, covering most customers within a day or two. Join zZounds' email newsletter to stay informed about gear giveaways, clearance prices on used gear, rebates, price drops, exclusive artist interviews, pro advice from zZounds gear experts, and more.

zZounds Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - zZounds

2025 Winner Platinum Circle of Excellence

19 years

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Post-Delivery Feedback - 5,589 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.7out of 10

Overall
Rating		Past 3
Months		Past
Month
Positive rating icon

Positive

91%91%
Neutral rating icon

Neutral

5%5%
Negative rating icon

Negative

3%4%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

9 out of 10

Site Experience Feedback - 34,451 Reviews

Overall Satisfaction:

9.7out of 10

Would Shop Here Again:

9.7out of 10

Likelihood To Recommend:

9.7out of 10

Overall
Rating		Past 3
Months		Past
Month
Positive rating icon

Positive

92%92%
Neutral rating icon

Neutral

6%6%
Negative rating icon

Negative

2%2%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

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