Disappointed
Post-Delivery FeedbackSep 9, 2026
Item: Madera Velvet Coverlet Set in Ivory (Queen Quilt + 2 Standard Sham Covers). Order 200116455.
I ordered this based on the site photos and the “Ivory / velvet” description. When it arrived, the color read more beige than ivory and the fabric was not a true velvet. That is a preference issue. I am not claiming a manufacturing defect.
The disappointing part was customer service. Instead of simply processing the return, they wrote that there was “no inherent difference or defect” and that shade differences come from lighting, environment, and screen settings. I already understood that. I still did not want the set.
They then required me to pay return shipping or have about $61 deducted from my refund. I packed the item myself, vacuum-sealed it to reduce the box size, and shipped it for $51. That extra cost and back-and-forth made the return feel designed to discourage sending it back.
A better reply would have been: we are sorry it didn’t match what you expected; here is how to return it.
Please note: I already paid my own shipping. Do not also deduct the $61 fee from the refund once the warehouse receives the package.