LovelySkin Customer Reviews
LovelySkin holds a 9.7/10 overall rating and 899 verified post-delivery reviews on Bizrate.
LovelySkin Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 95% | 94% |
 Neutral | 4% | 5% |
 Negative | 1% | 1% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 91% |
Neutral | 8% | 7% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for LovelySkin
Showing 1 - 50 of 9,050
Mary
Site Experience FeedbackNov 9, 2026
Very good experience. Easy and seamless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abby
Site Experience FeedbackNov 9, 2026
I went to Lovely Skin to buy a product I had tried recently. While checking out, I found I had a reward credit that enabled me to purchase another product that I was debating about getting for just a little more. What a great surprise! Thanks Lovely Skin!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Whitehouselady
Site Experience FeedbackNov 9, 2026
FB scrolling and it was an ad. All about convenience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
New Yorker
Site Experience FeedbackNov 9, 2026
Long time customer, Lovely Skin is wonderful and always has been. I hope they won't change.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
all great, 1 back order no problem with that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
lovely
Site Experience FeedbackNov 9, 2026
Website easy and good enough
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackNov 9, 2026
Price is okay.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
Sunny
Site Experience FeedbackNov 9, 2026
Everything was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
gracie
Site Experience FeedbackNov 9, 2026
bought from a free sample I received in the mail. I like this co. and order a lot of m skin care here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
With the proliferation of multiple sites for skinceuticals, I just ordered from Lovely Skin because I had already bought some products from your website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Anonymous
Site Experience FeedbackNov 9, 2026
Great experience
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Dee
Site Experience FeedbackNov 9, 2026
very easy to navigate and the alle rewards and rewards show up easily at checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sassy
Site Experience FeedbackNov 9, 2026
Easy which makes it great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunny LA
Site Experience FeedbackNov 9, 2026
best prices on products I use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
I.Garcia
Site Experience FeedbackNov 9, 2026
Skinceuticals offer.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jess
Site Experience FeedbackNov 9, 2026
Always great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ziggy
Site Experience FeedbackNov 9, 2026
Very easy experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
connieb
Site Experience FeedbackNov 9, 2026
I like how easy it is to find skincare and hair care products. The detailed descriptions are quite helpful when trying to decide which new products I want to try. And most of all, the prices and sales are the best! One of the only negatives is that some products I use regularly are out of stock quite often (like the Caviar Hairspray). Other than that, I'm very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ginny
Site Experience FeedbackNov 9, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gram
Site Experience FeedbackNov 9, 2026
Prices are great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jacoby
Site Experience FeedbackNov 9, 2026
The price was excelent yet had a hard time verifying my credit card
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AlaskaGirl
Site Experience FeedbackNov 9, 2026
Great selection of products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Liked product. Very expensive. Needs more for the price.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nola
Site Experience FeedbackNov 9, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angelina
Site Experience FeedbackNov 9, 2026
Easy to use website, great brands and product selection, outstanding customer service, fast shipping and love the samples with each order. Highly recommend this website if you're looking for authentic products and good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackNov 9, 2026
I gave lower scores because I didn't like not seeing the products listed at the checkout page. Also, I signed up for an account and when I went to log in, it didn't recognize the account that I had just set up. Clunky.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
JO
Site Experience FeedbackNov 9, 2026
I went onto website to order my niece lotion as part of her birthday present. So easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cookie
Site Experience FeedbackNov 9, 2026
Went well quick & easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dawnie
Site Experience FeedbackNov 9, 2026
I love the product. I had samples first and then made the purchase.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nurse
Site Experience FeedbackNov 9, 2026
Fine
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 9, 2026
Seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
Couldn't have been better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CB
Site Experience FeedbackNov 9, 2026
Great site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackNov 9, 2026
A great easy experience as always when using LovelySkin. Finding products is easy, checkout is easy, getting birthday rewards and money off of purchases from reward points is really great. Also the frequency of discounts on epionce products makes me happy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Convenient
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ryan H
Site Experience FeedbackNov 9, 2026
best price online and product I wanted was in stock-- even the manufacturer didnt have the facecream i was looking to buy my wife (and i got it on sale, dont tell my wife!)
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Fllaur
Site Experience FeedbackNov 9, 2026
It was great and very easy to shop and checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michss
Site Experience FeedbackNov 9, 2026
Easy to find my products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monki
Site Experience FeedbackNov 9, 2026
Ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
loli
Site Experience FeedbackNov 9, 2026
Nice products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linny
Site Experience FeedbackNov 8, 2026
Great website. Easy to find what I want and fun free gifts. From past free little gifts I gave made all my other purchases. Love all the products, even bought 3 specials one time, still have tem and always have some for taking on trips. Highly recommend getting involved with Lovely Skin, you will find something that works well for you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CDJ
Site Experience FeedbackNov 8, 2026
Love the deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tara
Site Experience FeedbackNov 8, 2026
I think the website is 10 out of 10. It's easy to navigate pleasing to the eye and I think how you show the regular price and then discounted price makes you wanna buy more I also like the free samples it's what led me to today's purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cyn
Site Experience FeedbackNov 8, 2026
Easy to maneuver through. Love getting some savings because good facial products are expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janice
Site Experience FeedbackNov 8, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Wide Variety of Products
Site Experience FeedbackNov 8, 2026
It was easy to find products, there was a large selection and I thought it was great that there was no large shipping fee.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Post-Delivery FeedbackNov 8, 2026
LovelySkin always has the best prices and incentives for medical grade skincare. I will order again. Their Obagi products are as advertised and available to ship right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Skin expert
Site Experience FeedbackNov 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Preet
Site Experience FeedbackNov 8, 2026
My experience with Lovely Skin always very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10