etrailer Customer Reviews
etrailer holds a 9.4/10 overall rating based on 2,925 verified post-delivery reviews on Bizrate.
etrailer Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 86% |
 Neutral | 8% | 8% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 15,285
JB
Site Experience FeedbackJul 18, 2026
I had part # already and ordering was simple.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
slow delivery
Site Experience FeedbackJul 18, 2026
When viewing item before in the order processing section, said delivery would be 7/22/26, then in the ordering section delivery showed as 7/24/26.
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Thumper
Site Experience FeedbackJul 18, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Speedy
Site Experience FeedbackJul 18, 2026
Easy to use and love the videos explaining the product you are going to buy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Larry/ Sporty
Post-Delivery FeedbackJul 18, 2026
Got exactly what I wanted at a very fair price with great customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Purdue Pete
Site Experience FeedbackJul 18, 2026
Helpful and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
da
Site Experience FeedbackJul 18, 2026
easy to navigate and find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JerryK
Site Experience FeedbackJul 18, 2026
Easy to shop everything is self descriptive including the added video that aids in your purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kite
Post-Delivery FeedbackJul 18, 2026
it wasn't what i order
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 9
RAMROD
Post-Delivery FeedbackJul 18, 2026
got 2" frame mount receiver .quickley, havent even taken out of box .so cant really tell U much! gotta find A 4" long pc. of sq .tubin ,ID-1 1/4 x OD-1 1/2". to weld under 2" receiver 4 skull & x bons=es cover, & 2 ' lite bar. B_$ try 2 find some 1 2 help mount ? cant believe what ,they want just 2 bolt it up ! $ 300. / $ 7oo. ? DMR9615.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Burghman
Site Experience FeedbackJul 18, 2026
competitive pricing. Easy to see if it was compatible with my vehicle.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jill
Post-Delivery FeedbackJul 18, 2026
Very smooth process and very easy to manipulate my bike on and off the carrier. Wish I had ordered a one bike carrier as I will rarely need to transport a two bike and it is heavier, but not worth the trouble of returning.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mike
Site Experience FeedbackJul 18, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jen
Site Experience FeedbackJul 18, 2026
I saw that residents of California can opt-out to having their data mined/sold. I think you should offer that protection to others outside of CA. I feel upset that you don't opt to make that protection available to all of your customers. Despite that qualm I have, the overall site experience was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
F. Yurkovich
Site Experience FeedbackJul 18, 2026
JoAnn had an answer to every one of my questions at the tip of her tongue and provided honest and informative advice throughout the call. We will be ordering from ettailer in the future. TYSM
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Redneck21
Site Experience FeedbackJul 18, 2026
Overall good, however to keep track of all purchases and their order numbers to look up something you’ve bought afterwards is a total inconvenience. You should be able to look up all purchases under your name and email not have to input an order number from 2 months ago . Similiar to amazon when i lok up my purchases they all come up and i pick which one i need to look at?. Just an idea so i don’t have to call wait 20 minutes online to get an email another 20 minutes to just look up my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Firelog
Site Experience FeedbackJul 18, 2026
i had to do the payment twice with no reasons given - thought i was making a second duplicate purchase.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
hiker ron
Site Experience FeedbackJul 18, 2026
It is easy to find what you want to order. It is pictured and sometimes use and installation is explained in text and video. I have never been disappointed with a product or delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Newbe
Site Experience FeedbackJul 18, 2026
A friend told me exactly what part number I needed. That made searching very easy. I had gone to auto parts stores with no success. Finding the part online was a relief.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joe w.
Site Experience FeedbackJul 18, 2026
Needed parts to move roof rack to new vehicle. Found it difficult to get itemized tower components to keep the existing bars, basket, and bike racks assembled. Hopefully i did it right and will have two tower sets to accommodate all three vehicles.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mike
Site Experience FeedbackJul 18, 2026
Easy to find what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bushwacker
Site Experience FeedbackJul 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Double the fun and tow
Site Experience FeedbackJul 18, 2026
Went fairly smoothly. Difficult to update address, it kept jumping back to a previous address I used on the last order.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Curtis
Post-Delivery FeedbackJul 18, 2026
Delivery agent was less than desired. Box damaged in transit and just left out front in plain view when “better” options were just feet away. Product as advertised. Sturdy, heavy. Have used it yet, but am confident I made a solid choice. Customer service is outstanding.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Doug
Post-Delivery FeedbackJul 18, 2026
Did not come with the mounting bolts, thank God I saved the old ones
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Good deal
Post-Delivery FeedbackJul 18, 2026
Easy purchase. Got informed advice prior to purchase. There was a pretty deep scratch right on the top of the hitch, which shows, of course, but I can probably paint it. Otherwise, all good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
wes
Site Experience FeedbackJul 18, 2026
a ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg
Site Experience FeedbackJul 18, 2026
Easy and fast
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cajun
Site Experience FeedbackJul 18, 2026
All good details on my purchase
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Hawk
Site Experience FeedbackJul 18, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ray
Post-Delivery FeedbackJul 18, 2026
etrailer was the only place i could find the parts i needed. i love this place.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
I love Etrailer. I have used you guys 6 times now, and every time it is easy and inexpensive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dave
Site Experience FeedbackJul 18, 2026
great exp. in chat and order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KEL
Site Experience FeedbackJul 18, 2026
Website easy to find and use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
Information is all there to order with confidence and know parts will fit or work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 18, 2026
Purchase is missing essential parts
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
Online Shopper
Site Experience FeedbackJul 18, 2026
Good site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJul 18, 2026
Actually wanted the e86av trailer jack not the e35 that I did order because website did not allow me to enter the e86av stock number
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Bill
Post-Delivery FeedbackJul 18, 2026
Parts came earlier than expected allowing to get trailer back on the road sooner
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Spud
Site Experience FeedbackJul 18, 2026
I have made a couple of purchases from etrailer and have been satisfied with the product fast shipping and customer service Highly recommend purchasing from them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJul 18, 2026
It was easy to find and order what I needed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tom
Post-Delivery FeedbackJul 18, 2026
When I received the confirmation email from my order, I noticed the shipping address was wrong. I immediately emailed and called to try to get the address fixed before shipping. I got no response. It was Thursday and no response when I called again Friday. Finally talked to someone on Saturday but it was too late. Had to drive 20 miles early on Saturday to have the package held at the Post Office, and then return the next day to get it. Would have been resolved on Thursday if someone had seen my email or responded to my voicemail
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 5
Online Shopper
Site Experience FeedbackJul 18, 2026
Very good. I had these two items, plus 2 a/c filters and a rv thermostat all in one order a few days ago, showing ‘Order Now’ or similar, but when I placed the order only the thermostat showed up in the order. Which meant $5 bucks more or less for shipping, which I shouldn’t have paid, but oh well. Such is the cost of doing business online, I guess.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tony
Site Experience FeedbackJul 18, 2026
All went well I like that I was able to put in the information on my motorhome to order the correct part
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
Viewed helpful installation videos beforehand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
Trouble placing order
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mykey
Post-Delivery FeedbackJul 18, 2026
Did my research, found it on etrailer , had the best price, order came a day earlier than I thought, install was as expected. Love it !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 18, 2026
I have been so impressed with the information and speed that you get your product out the door!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Oscar
Post-Delivery FeedbackJul 18, 2026
Product came in on time, tried it worked perfect Thanks etrailer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Data
Site Experience FeedbackJul 18, 2026
One thing you guys should look into on the website is account creation. Every time I add something to my cart then go look at something else it takes it out of my cart. Not a huge issue but I hoped it would stay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10