etrailer Reviews - 7,377 Review - 9.6/10
2023
Winner
Circle of
Excellence
13 years
etrailer Rating
| Overall Satisfaction | 9.6 /10 |
|---|---|
| Would Shop Here Again | 9.6 /10 |
| Likelihood to Recommend | 9.7 /10 |
| Product Selection | 9.4 /10 |
| Ease of Finding | 9.3 /10 |
| Checkout Satisfaction | 9.5 /10 |
| Product Met Expectations | 9.6 /10 |
| On-Time Delivery | 9.6 /10 |
| Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 89% |
Neutral | 9% | 8% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Recent Reviews for etrailer
Showing 1 - 20 of 7,377
Online Shopper
Site Experience Feedback
Jan 01, 2025
watch video un you tube made purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 10, 2025
showed I installed and it works
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 10, 2025
Great videos on website.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Dec 26, 2024
Spoke to a rep. shared needs and sent photos of part. He found no exact replacement but sent simaliar parts from a email.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pete
Post-Delivery Feedback
Jan 10, 2025
Great selection of products at good price with quick delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Nitro929
Site Experience Feedback
Dec 26, 2024
I called and spoke to a salesperson to make sure what I needed. The young lady was very helpful and professional. I then went online and looked at what she specified and was satisfied and placed my order. I will definitely go to trailer first should I need anything else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Warewolf cheetah
Post-Delivery Feedback
Jan 10, 2025
The package came a day late and the box was destroyed in my tow, Barr was so dinged up. It's unreal like there was no protection or anything, and my wiring fell out of the box so ups put it on the grown next to it
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 7
- Full ratings for this review »
Bauxite
Site Experience Feedback
Jan 01, 2025
The only thing that bugged me was you listed a used one that was $30 bucks cheaper. I tried to purchase it and it would not let me. I don't know, maybe you sold it already. Otherwise I found your site user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Bauxite
Post-Delivery Feedback
Jan 09, 2025
I think it will fulfill my expectations.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
h2sbad
Post-Delivery Feedback
Jan 09, 2025
etrailer is the first place i look for all things towing related
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DJQ
Site Experience Feedback
Dec 29, 2024
Great website. Very easy to find the product that fits my vehicle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ben
Post-Delivery Feedback
Jan 08, 2025
The packaging was not sufficient to contain the heavy hitch.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Maxx
Site Experience Feedback
Dec 28, 2024
Easy to find everything that goes on my vehicle in one place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maxx
Post-Delivery Feedback
Jan 07, 2025
Excellent product I would buy again if I need something else
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bud
Site Experience Feedback
Dec 30, 2024
simple, user friendly and the video explanations helped considerably
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom
Site Experience Feedback
Dec 28, 2024
Found this site to be very user friendly. Great selection of products. Will be returning in the future if I need anything for my truck.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Dec 30, 2024
Very convenient and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bill
Post-Delivery Feedback
Jan 07, 2025
Thank you, have already installed it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Scooternokie
Site Experience Feedback
Dec 27, 2024
I often go to etrailer for advice before I purchase. The part I need is always available & at a reasonable price.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Scooternokie
Post-Delivery Feedback
Jan 06, 2025
A high quality product that I'm proud to mount on my Ford Maverick truck. A good site to go for straight forward information on how to choose & buy what you need for safe trailing. I've learned alot from etrailer. Thanks
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
27 trx
Site Experience Feedback
Dec 26, 2024
So fast and easy. Thorough info that gives me confidence in my order being correct and on time!! I love etrailer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
27 trx
Post-Delivery Feedback
Jan 06, 2025
I like etrailer. They have lots of good stuff. My problem with this order was I beat myself and my new truck and new camper to death driving across the country on I40 to from Arizona to Georgia for Christmas. I ordered the sumo springs to install for the drive home. I paid for 2 day shipping so I could get them installed for the drive home. I ordered on a Friday morning and they hadn’t showed up by the following Tuesday evening so I had to leave Wednesday morning and beat myself to death on I40 for the next 4 days.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 1
- Customer Support: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
Well I'm hoping this helps mr to get my brake lights to function on a Air to brake to electric trailer brakes without breaking the bank I'm using prodigy 3 I tried to get the brake lights to work by moving wires around unfortunately now I have a mess I need to re figure out seen someone on youtube suggest the Curt universal module C59236 to get trailer brake lights to function. So far I do have every thing except brake lights.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
Overall great experience. Product in stock. Fast shipping. Same price as found on Amazon.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Willy
Site Experience Feedback
Dec 30, 2024
Great price and free shipping.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
DonM
Site Experience Feedback
Jan 05, 2025
Great experience in ordering parts for the Honda 2022 CRV. Enjoyed the video showing the installation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »