WaterbedOutlet.com Customer Reviews

Paula

Sep 2, 2026

How can I rate this store when they’ve had no contact with me. I have no idea when it’s going to be delivered They haven’t sent me anything

Elliott S.

Sep 1, 2026

I owned a waterbed store in the 80s. I still have my original bed. I need a new mattress. I hope to get it soon!

Tutawl

Sep 1, 2026

Today's order went good. Last time we ordered we never received out product. UPS said it was delivered but never got it. We do not have trouble with porch pirates in this town so tell me where it is.

Me Naw

Aug 30, 2026

I always have a good experience on this website.

Bobby

Aug 30, 2026

I tried to order the $89.00 mattress pad, but your site would not allow it.

Online Shopper

Aug 30, 2026

Was trying to load g500 into cart, but it would not show and didn't present any reason why...

ezwatterbead

Aug 26, 2026

product all inclusive site easy to nave gate

Customer service

Aug 26, 2026

There is a problem with the fill spout. The threaded cap is not right. I emailed and have heard NOTHING. So my opinion of customer service is HORRIBLE.

Online Shopper

Aug 26, 2026

Easy to see what I ordered. Nice website

DV

Aug 25, 2026

Good.

Cb

Aug 24, 2026

Very recently purchased a bed from another company. It leaked immediately. Got the refund and bought from you. Super happy with the product. It was the same price as the other and is better quality with the needed extras, no charge!! Highly recommend you!!

Homberry

Aug 21, 2026

I had checked another merchant and thought they were too expensive and they didn't have the bamboo sheets.

Online Shopper

Aug 18, 2026

There were some delays in pressing the buy or update price buttons. Bundles and non- bundles were not grouped together so shopping took longer than I would care for.

Cowgirl

Aug 18, 2026

Great. No issues. Found what I believe will be perfect.

Kitty

Aug 17, 2026

I called customer service and spoke with John. He was so patient, walking me through the details of my old mattress and explaining in detail what information he needed to give me the best recommendation for my mattress. my old mattress was over 30 years old! YEt he was able to glean enough information to give me exactly what I needed to know to order correctly.

Easy purchase

Aug 15, 2026

Is was an easy purchase, good pricing. The website could be a bit more phone friendly since most of us us them more than PC's nowadays.

Dj

Aug 14, 2026

Excellent

Anon

Aug 13, 2026

It's wonderful to sleep on this bed. I should have purchased it years ago!

Unsatisfied

Aug 13, 2026

I got no help on the phone with choosing the correct mattress that I wanted. I was told to watch the videos. I picked the wrong one. The mattress is too firm and very thin. The liner is also very thin and won't stay up very well. I would tell everyone not to order from waterbedoutlet.

helen

Aug 12, 2026

Called to inquire about how to order and measure bed, person who i talked to walked me right thru easily, made the order and installed, everything has gone great.

Online Shopper

Aug 10, 2026

I saw a video bladder differences and couldn't find it a second time.

Online Shopper

Aug 7, 2026

The sheet set I ordered said poles were included. I did not receive them. Why?

Terry

Aug 5, 2026

Easy to use website, with American made products

Tanya 42

Aug 4, 2026

Same name brand sold on another website for more money. Look up where they come from.

kE

Aug 3, 2026

Spoke with John who was very helpful talking me through items

sjmott

Aug 2, 2026

I have purchased from here before. Prices seem to be same if not lower from other sites. Will continue to be a customer.

Stout Todd

Aug 2, 2026

Easy to fide items on the website and the free shipping was awesome!

BS

Aug 2, 2026

Availability of hard to find item but expensive.

Titotoby

Jul 30, 2026

Extremely easy to use

Blose

Jul 30, 2026

Videos made deciding which mattress easier to purchase.

Tom

Jul 27, 2026

great Store! staff is very friendly and knows the product. The only problem I had with my order was my address and they called and quickly modify my address so it could be shipped

Online Shopper

Jul 27, 2026

Glad I am able to find a mattress for my waterbed. This is the second time I've used your website for a mattress.

Online Shopper

Jul 26, 2026

Website words are too little

Mystical

Jul 26, 2026

The videos for each type of mattress was great. It helped me make up my mind. The bundles were also nice. Comparing some of the items vs. Amazon is very comparable, which was nice to see. Free shipping & no taxes was also very nice. The other videos on installing the heater was also very nice. Professionally done. Thank you.

Online Shopper

Jul 20, 2026

I am glad to find sheets for a freeflow mattress. There are people who like waterbeds. Unfortunately there are no stores selling waterbeds and supplies, including sheets, near me.

jr

Jul 20, 2026

happy

Anonymous WB Lover

Jul 19, 2026

I have been looking for this type item for several months, casually, and already knew this business has a great selection and prices. The only negative is that I finished the payment process without seeing shipping options, so I actually don't know exactly when the order should arrive.

sjm2026

Jul 19, 2026

I have purchased from this site multiple times over the years and haven’t had any issues. Very competitive pricing.

JC

Jul 16, 2026

No issues, I bought a waterbed from another company that went out of business. I developed my second leak in a year so I had to replace the bed. i found your site which had a replacement bladder. it fit perfectly and I did not need to buy an entorely new bed. Arrived quickly and fit perfectly.

Rokar

Jul 15, 2026

The waterbed mattress cover I needed was easy to find on the website. We called customer to get more information and the person with whom we spoke was knowledgeable and friendly. The cover was sent the following day. Unfortunately, UPS was incredibly slow and changed the delivery date and time twice. You might consider using the Post Office or FedEx,

Dusty

Jul 13, 2026

My order was delivered in an on time efficient manner price was great

nick

Jul 11, 2026

PayPal at checkout would be nice

Bob

Jul 11, 2026

Found what I needed at a good deal and easy checkout

animal

Jul 11, 2026

buy all my water bed needs my old on go a leak an time to get a new one

tec

Jul 10, 2026

Great Service!!!

Online Shopper

Jul 7, 2026

Good

Jen

Jul 6, 2026

All was good spoke with John on the phone and he answered my question very well

Steve

Jul 4, 2026

would like a higher thread count option and it is hard to tell if the sheets you are selling are for a waterbed or for the water bed mattress style -- it would be better if the water bed sheets were separated from the water bed mattress sections. the first choice I want to make is the bed type - mattress style or true water bed - then I want to see product related to that style of bed -- and then once I choose the sheets I want to see the thread counts and styles of the bed type and finally I want to read the details and the choose the color / pattern. I would look at auto parts websites to see how they do it to lock in the make model and years of the cars part they show you.

Woody

Jul 3, 2026

It was easy to find and verify the product I wanted. Delivered on time.

Tom

Jun 29, 2026

First the good stuff... Arrived quickly. Once I found the right installation video, installation went well. So far we like the soft rail support system After two nights we are happy with the temperature and firmness. Now the bad stuff... I am very disappointed in the quality of the zipper that connects the bottom panel to the mattress top. This zipper is in no way the proper choice for this application. It is far too narrow and will not stand up to repeated removal of the top for cleaning and maintenance of the bladder. It snagged several times on the loose and shoddy stitching while closing it. For comparison, the zipper on the mattress we are discarding is 3/8" wide and has a 3/4" tongue. This was what I expected of "the highest quality in materials and workmanship" and why I agreed to pay $1500 for this product.