The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.3/10 overall rating and 1,688 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 82% |
 Neutral | 11% | 13% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 84% |
Neutral | 12% | 13% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 29,807
JMoney
Post-Delivery FeedbackOct 15, 2026
Everything was smooth and easy on the app and delivery and tracking were perfect with photo of delivery and all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jamie
Post-Delivery FeedbackOct 13, 2026
Great products and they delivered quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Rachelle
Post-Delivery FeedbackOct 13, 2026
The descriptions are useful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MC
Post-Delivery FeedbackOct 11, 2026
The Vitamin Shoppe has been my go to vitamin store for years. They have NEVER let me down.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Don
Post-Delivery FeedbackOct 11, 2026
8 items ordered online 2 weeks ago were sent in 5 different deliveries all on different dates, 1 still has not arrived.
- Overall Rating: 2
- Would Shop Here Again: 8
- Likelihood To Recommend: 2
- On Time Delivery: 1
- Customer Support: N/A
Dan
Post-Delivery FeedbackOct 11, 2026
I purchased a b12 sublingual shipments. So far they are what i expected.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
T
Post-Delivery FeedbackOct 10, 2026
Shop staff are ALWAYS helpful and courteous.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
LV
Post-Delivery FeedbackOct 10, 2026
I recently went in to purchase some protein powder; however the powder that I was looking for wasn't in stock at the time. The representatives there gave me some great alternatives and options to some different polish that I could use and even broke down the difference between different types for me to consider. The representatives there were nice enough to suggest some other types which were similar to what I was using. I also was put onto some different supplement powders as well that I could use for nutrients. A simple visit turned into a very informative one. Definitely would recommend and will be shopping from the vitamin shoppe more often
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Wilbur
Post-Delivery FeedbackOct 9, 2026
I have been wanting the Ghost Raspberry Cream but it is always sold out everywhere.. The Vitamin Shop had it and for a decent price which was nice.
- Overall Rating: 10
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
- On Time Delivery: 4
- Customer Support: N/A
All Ego
Post-Delivery FeedbackOct 9, 2026
It a great store to buy health products from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Robert
Post-Delivery FeedbackOct 9, 2026
Fast easy service
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Ame
Post-Delivery FeedbackOct 9, 2026
Good experience
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: N/A
valvel
Post-Delivery FeedbackOct 9, 2026
Great to purchase online. I appreciate coupons being offered regularly. The only problem I've had is when I need to change the credit card I'm going to use. It's been frustrating when I try to do that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
TwoRedbirdsAndAGhost
Post-Delivery FeedbackOct 9, 2026
I had not been able to find one of my products anywhere else despite it saying it was in stock in other stores. Told a friend about it and he was excited. Vitamin Shoppe is alwags a top 3 place when I recommend where to order caffeine!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Will
Post-Delivery FeedbackOct 9, 2026
I regularly purchase supplements from Vitamin Shoppe. They have the brands I want and enough regular promotions thst I feel like I'm always getting a good deal. If I ever have an issue with an order, customer service responds quickly and always resolves my issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JT
Site Experience FeedbackOct 8, 2026
It was pretty good overall. Just a little aggravating checking out. Easy to find the product
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Deebo
Site Experience FeedbackOct 8, 2026
Excellent interface. Everything’s easy to find or self explanatory. Great product, and amazing deals. And they have the items in stock that are hard to find elsewhere.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Griffin
Site Experience FeedbackOct 8, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T-Bone
Post-Delivery FeedbackOct 8, 2026
It was an amazing price and good shipping.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Emitt G
Site Experience FeedbackOct 8, 2026
Always easy to find what I need. And checkout is always smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
piñatatata
Post-Delivery FeedbackOct 8, 2026
items were delivered a bit later than expected. messages or emails said it had been delivered before it got here maybe a day or two. one item is smaller than i expected but i like my purchases from brands i trust.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
BGfitness25
Site Experience FeedbackOct 8, 2026
I love using the vitamin shoppe for all of my supplement needs and most of all the eas of using the online shopping and instore pick up. The valley view location in roanoke is top notch 👌 very educated and professional employees.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJ
Site Experience FeedbackOct 8, 2026
Easy to navigate site and wonderful customer service at the Boynton Beach FL location.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kpatwv
Post-Delivery FeedbackOct 8, 2026
I liked the advertising of different puff bars, my son and I enjoy one daily and like trying different flavors and they had them
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 7
Nicegirl19
Site Experience FeedbackOct 8, 2026
There were some glitch in the checkout and I almost gave up buying my protein. I had to try 3 times before I was able to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ryan
Post-Delivery FeedbackOct 8, 2026
Always easy to order from vitaminshoppe with fast shipping and quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Technotique
Site Experience FeedbackOct 8, 2026
Best people in the world are vitamin people
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
The wizard
Site Experience FeedbackOct 8, 2026
Good. It was easy to find everything, the flavor options were great and they had my limited time flavor drink in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TwinsMom
Site Experience FeedbackOct 7, 2026
Easy to use.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelbel
Site Experience FeedbackOct 7, 2026
Good value
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dennis
Post-Delivery FeedbackOct 7, 2026
The selection, the availability of products were great. The shipping was in a timely matter. Pleased with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
James
Site Experience FeedbackOct 7, 2026
Everything was great love the bogo deals
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 7, 2026
The only pain point of the experience was trying to add things to my cart that appeared in the search results that were sold out, and I was unable to find a flavored creatine in the size I wanted. Everything else was great. All items arrived together faster than I expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Jimbo
Site Experience FeedbackOct 7, 2026
Okay
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
G
Site Experience FeedbackOct 7, 2026
It was simple and easy love this place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alan
Site Experience FeedbackOct 7, 2026
Overall good, though did not know there was an automatic tip applied for shipping.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pleased
Site Experience FeedbackOct 7, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jobbyman
Site Experience FeedbackOct 7, 2026
Easy search and checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jason S
Post-Delivery FeedbackOct 7, 2026
Great products and price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Navy
Site Experience FeedbackOct 7, 2026
It was great Found what was required
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
ChadZ
Site Experience FeedbackOct 7, 2026
It is difficult to load on my work computer but using the app made it so much easier
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caleb
Site Experience FeedbackOct 7, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 7, 2026
Friendly and cooperative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DK
Site Experience FeedbackOct 7, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joy
Post-Delivery FeedbackOct 7, 2026
Fast and efficient!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tae
Site Experience FeedbackOct 7, 2026
Simple and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xxduganxx
Site Experience FeedbackOct 7, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jack
Post-Delivery FeedbackOct 6, 2026
Always satisfied with the products and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mspunkin7
Post-Delivery FeedbackOct 6, 2026
I received the wrong items I ordered QUICK SLEEP gummies and I received QUICK CALMING GUMMIES! Not what I ordered
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Trish
Post-Delivery FeedbackOct 6, 2026
My protein bar had busted open, but product was ok
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A