The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.4/10 overall rating based on 1,542 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 84% |
 Neutral | 11% | 12% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 30,993
Kay
Site Experience FeedbackJul 17, 2026
I was.having.trouble with my payment methods. It wouldn't take any of.my credit cards.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
GRANDE
Site Experience FeedbackJul 17, 2026
OK
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
psn
Site Experience FeedbackJul 17, 2026
The Vitamin Shoppe has been great with discounts and easy UI for checking out and browsing their selections.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Christina
Site Experience FeedbackJul 17, 2026
My only complaint is that it changes my store and then I have to reselect my store. Also, I selected Barebells Coco Caramel Almond and it doesn't tell you until it is in your cart that it is unavailable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 17, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 17, 2026
Overall experience was good but interface for check out was sightly rough. I would recommend flushing the bugs out.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JM
Post-Delivery FeedbackJul 17, 2026
I sure wish Vitamin Shoppe delivered to Puerto Rico. I had to ship my order to my home in NC and then pay to ship it to my house in PR. Not very convenient.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Checkout Experience
Site Experience FeedbackJul 17, 2026
Everything was smooth except the checkout process declining Apple Pay. Had to use PayPal with the exact same card. Not sure whose end that is honestly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jagger
Site Experience FeedbackJul 17, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JonT
Site Experience FeedbackJul 17, 2026
Love the details on website and the customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 17, 2026
fheiric
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
CJay
Site Experience FeedbackJul 17, 2026
I am not really good at buying online. I would prefer placing an order over the phone.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 17, 2026
Good purchase. I ran out of vitamins so it was time to repurchase
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cchamp92
Site Experience FeedbackJul 17, 2026
Website is very easy to navigate which makes it easy to find certain products and brands and checkout is simple as well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mogul
Site Experience FeedbackJul 17, 2026
Great online selection! Had what I needed and clearly displayed pricing and availability.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 17, 2026
Always love the website interactions. Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cape1
Site Experience FeedbackJul 17, 2026
n/a
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 17, 2026
There was a delay in load time for the webpage.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bo
Site Experience FeedbackJul 17, 2026
Purchase local at vitamin shoppe convenient. Ther was a couple Garden of Life products not avialible, but I got the necessary items. Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Post-Delivery FeedbackJul 17, 2026
I'm happy with my purchase. For a short f period of time, My product was out of stock but I'm receiving it again now. I generally buy when there is some type of coupon or savings to keep the cost down and I was able to do that this time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Teagan
Site Experience FeedbackJul 17, 2026
my experience with the Vitamin Shoppe online was OK. I like how the coupon codes were applied immediately, but I was not given a tax or a shipment estimate which bothers me. It would be nice if y’all had the tax already added on there so we know how much we’re spending.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jldh
Site Experience FeedbackJul 17, 2026
Love the app...super easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great Price on Gorilla Gummies
Site Experience FeedbackJul 17, 2026
Good- only issue was the ck out continued to tell me it needed a cc card for my subscription and I am uncertain if my subscription went through
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
AJ
Site Experience FeedbackJul 17, 2026
Pretty intuitive I like the inventory updates for my selected store. Good selection on my favorite brand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackJul 17, 2026
Great and simple
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Eli
Site Experience FeedbackJul 17, 2026
The discount code didn’t work, probably because my items were on clearance but good price anyway
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
SquidFit
Site Experience FeedbackJul 17, 2026
Great, simple, easy. The gentleman at the Georgetown store is always super helpful knowledgeable and friendly. The lady I spoke to over the phone was also extremely awesome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slick
Site Experience FeedbackJul 17, 2026
love the service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TF
Site Experience FeedbackJul 17, 2026
Everything just went smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 17, 2026
Easy to use and free shipping.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
EMorales
Post-Delivery FeedbackJul 17, 2026
I was able to land a very good deal on expensive whey protein products by enrolling in auto-delivery. I love this feature where I dont have to worry about running out of my essential protein powder. I like how user friendly the online webpage is to use. I would highly recommend to anyone trying to save on quality named brand products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
KRYSTAL
Post-Delivery FeedbackJul 17, 2026
I CAN ORDER ONLINE AND DONT HAVE TO WORRY ABOUT MAKING IT TO THE STORE TO BUY IT WITH WORK AND LIFE WITH KIDS. THE DELIVERY WAS FREE. SOMETIMES THE BARS MAY BE MELTED A TAD BIT BUT I UNDERSTAND IM SHIPPING CHOCHOLATE. OBVI IT WILL MELT SOME. THEY DO GIVE A WARNNING. BUT IT WORKS FOR ME BECASE I DONT HAVE TO FIGURE IT OUT. ITS JUST A FEW CLICKS AND I HAVE IT.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
.
Site Experience FeedbackJul 17, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Hercules
Site Experience FeedbackJul 17, 2026
Another way to get the items that I need when. I can’t make it to store. But I still prefer going to the store especially the one in Pelham Manor everyone are always so helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 17, 2026
It was fast and easy. I never have issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IndianaSniff
Site Experience FeedbackJul 17, 2026
quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackc
Site Experience FeedbackJul 17, 2026
Good....don't know why the shipping always defaults to another state
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake I
Site Experience FeedbackJul 17, 2026
I knew what I was looking to order so I just searched up the name of the product. It came up before I was done typing so that was great. It was on sake so even better! I turned on auto ship and was able to shop from my local store. Checkout was easy and I will get my products in less than a week.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thomas
Site Experience FeedbackJul 17, 2026
Quick and easy as usual. The inventory usually lines up pretty well weird my local store unless there is only one. Shop pay checkout would be cool or easier Apple Pay options. Also I wish it would keep me logged in but k do appreciate ok able to use google l
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denise
Post-Delivery FeedbackJul 17, 2026
I always get my products from Vitamin Shoppe. I ordered online for convenience this time. Ordering went perfectly, but the products did seem to take a bit longer than expected to arrive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Ricky
Site Experience FeedbackJul 17, 2026
I've had a very pleasant experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nashari
Site Experience FeedbackJul 17, 2026
Very helpful
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
G.
Site Experience FeedbackJul 17, 2026
Ease of use, but interface had a "boring" look
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bmann
Site Experience FeedbackJul 17, 2026
Typed in what I wanted and it was on sale so I jumped on it great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BName
Site Experience FeedbackJul 17, 2026
Easy navigation good prices
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 16, 2026
It wouldn’t take my Apple pay
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Mommy
Site Experience FeedbackJul 16, 2026
I really love your site. It is very informative and expansive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Megatron
Site Experience FeedbackJul 16, 2026
Process was smooth and very straight forward with being able to provide the information needed to make my decison
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rich mama
Site Experience FeedbackJul 16, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackJul 16, 2026
very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10