The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.3/10 overall rating and 1,615 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 83% |
 Neutral | 10% | 10% |
 Negative | 5% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 31,032
Kevin
Site Experience FeedbackSep 3, 2026
Great website, and it is great I can pick up locally
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zig
Site Experience FeedbackSep 3, 2026
It was quick and simple, found what I needed quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The quad daughter
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flores
Site Experience FeedbackSep 3, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gab
Site Experience FeedbackSep 3, 2026
found what i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
I think you can organize site better. great clearance section
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 3, 2026
Na
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
GrayR
Site Experience FeedbackSep 3, 2026
Today all seems to be good, but my last order was cancelled and no one could tell me why. A ticket was submitted, but I was never contacted concerning that ticket. So far today's order seems to be okay.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackSep 3, 2026
Great experience and great price for the quality of product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dre
Site Experience FeedbackSep 3, 2026
I wanted a cheap clear protein powder and the discounts provided by Vitamin Shoppe made me purchase it here. Checkout and making the pickup order was easy. In the Rewards center some of the activities to earn points would not load for me. And the screen would refresh and I would have to complete a captcha again and again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 3, 2026
I love working with Vitamin Shoppe for all my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mopmop
Site Experience FeedbackSep 3, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yo
Site Experience FeedbackSep 3, 2026
It's wonderful
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
ccbuys
Site Experience FeedbackSep 3, 2026
I enjoy reviewing the Vitamin Shoppe website for interesting items, and I am able to quickly select my desired items and checkout!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Esalvie
Site Experience FeedbackSep 3, 2026
Everything went well. I had to reload payment a couple times though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweet Tee
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jeepster86
Site Experience FeedbackSep 3, 2026
Found exact what I was looking for quickly and got it ordered. I will be exploring other products and possibly creating a monthly subscription.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pepiro
Site Experience FeedbackSep 3, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jen
Site Experience FeedbackSep 3, 2026
I was in a bit of a rush, so it took me a minute to figure out how to select the location for in store pickup, but other than that navigation was easy peasy. Also shout out to Emma at the lennox location, she initially offered to set one of the 2 remaining bottles behind the counter for me, and then when I called back to say I would order it online with a coupon, Emma let me know I could still pickup in store with that option.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Chuck
Site Experience FeedbackSep 3, 2026
This was quick, easy to purchase, and my product was available. A plus was that I haddirectiins on the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MK
Post-Delivery FeedbackSep 3, 2026
Lots of items were not on stock.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 3, 2026
amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
49er Girl
Site Experience FeedbackSep 3, 2026
1st time buying on-line. I liked how easy it was to find what i was looking for and how easy it was to purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 3, 2026
Website did not recognize my address. I had to use PayPal to get order shipped.
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
Bre
Site Experience FeedbackSep 3, 2026
I love your online shopping
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
AL
Site Experience FeedbackSep 3, 2026
Great prices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Seakiing
Site Experience FeedbackSep 3, 2026
It was great and super easy very impressive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackSep 3, 2026
I always am satisfied with the selection and products I purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Bad Booty Daddy
Site Experience FeedbackSep 3, 2026
Please carry more Gat pre workout flavors
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hello
Site Experience FeedbackSep 3, 2026
Excellent service online and at the stores
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DV
Site Experience FeedbackSep 3, 2026
My purchase was easy and convenient. I enjoy receiving my points and discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leah
Site Experience FeedbackSep 3, 2026
Easy to find what i wanted and purchase
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cece
Site Experience FeedbackSep 3, 2026
Everything went smoothly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Tim
Site Experience FeedbackSep 3, 2026
Great interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dot
Site Experience FeedbackSep 3, 2026
It was smooth.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
DGC
Site Experience FeedbackSep 3, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rah
Site Experience FeedbackSep 3, 2026
Website works great for the most part
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jon
Site Experience FeedbackSep 3, 2026
Deals are very good and consitstent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LegendOfTripoli
Site Experience FeedbackSep 3, 2026
I overall really enjoy Vitamin Shoppe as a store, always has what I’m looking for at a great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackSep 3, 2026
straightforward and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikey
Site Experience FeedbackSep 3, 2026
Always finding what I need great service amazing deals!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anntee
Site Experience FeedbackSep 3, 2026
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ren
Site Experience FeedbackSep 3, 2026
Overall experience was good. I knew what I was looking for and searched for it. It came up as one of the top results so I did not have to scroll far. There was a short lag in the website loading but that is likely due to my internet connection.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
GutHealthGirl
Site Experience FeedbackSep 3, 2026
Straightforward website. No glitches. Easy to find info. Would like a comparison tool.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gayla
Site Experience FeedbackSep 3, 2026
easy-breezy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Court
Site Experience FeedbackSep 3, 2026
Very easy to use with good product availability
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LK
Site Experience FeedbackSep 3, 2026
Products are always super easy to find and affordable!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark
Site Experience FeedbackSep 3, 2026
For web devs: The cookies toast popup isn’t mobile friendly. It locks page interaction until you confirm but its all the way at the bottom of the screen. I see this pitfall with web ui/ux a bunch on ios. I did think the other aspects of the webpage were quite nice
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10