The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.4/10 overall rating and 1,579 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 10% | 9% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 87% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 30,917
Online Shopper
Site Experience FeedbackAug 14, 2026
It was easy to navigate and find the good deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vic
Site Experience FeedbackAug 14, 2026
Simple, easy to use, doesn't ask me a million questions just to checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikkiluvboo
Site Experience FeedbackAug 14, 2026
Quick options availability great suggestions and quick checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Customer
Site Experience FeedbackAug 14, 2026
Had a great online shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glf634
Site Experience FeedbackAug 14, 2026
Easy to navigate and appreciate the discounts. Whenever I have picked up orders in the store, the employees are friendly and helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Easy knew what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
IT WAS A GOOD EXPERIENCE
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
AJ
Site Experience FeedbackAug 14, 2026
Super easy to use and find what I needed. Online ordering was also a breeze
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackAug 14, 2026
Great experience overall
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Allie
Site Experience FeedbackAug 14, 2026
love the variety the website provides! Was easy to search exactly what I was looking for. Was absolutely amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baldo
Site Experience FeedbackAug 14, 2026
Worked just fine.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Robin
Site Experience FeedbackAug 14, 2026
I found exactly what I needed quickly, and the price was affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
.I used search to find what I wanted Worked fine!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good stuff
Post-Delivery FeedbackAug 14, 2026
Try it, I order stuff from their website all the time when they have sales and I like going to my local store to in Franklin, TN
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
AlaniMama
Site Experience FeedbackAug 14, 2026
Website including search feature and product locator was easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Codizzle
Site Experience FeedbackAug 14, 2026
Everything was very simple, nothing bad to say
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hendawg
Site Experience FeedbackAug 14, 2026
Shopping experience was very good! I think there should be an option to checkout as a guest; if there is one, it wasn’t clear on the app
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Post-Delivery FeedbackAug 14, 2026
Easy to order! Delivery was ahead of schedule and accurate. Everything worked out great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
It’s Sammmm 🖤
Site Experience FeedbackAug 14, 2026
My first order was for in store pick up. After two hours I called about it and they said they sold out yesterday. If I had known it was sold out I wouldn’t of chosen in store pick up. That was the only bad thing about my purchasing. I reordered for delivery.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Eddie
Post-Delivery FeedbackAug 14, 2026
Good prices and variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 14, 2026
transaction went smooth!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony Q
Site Experience FeedbackAug 14, 2026
Easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meredith
Post-Delivery FeedbackAug 14, 2026
You have the vitamins I want. Prices are good. Yes I gave my niece a bottle of mine and she loved them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Pamela
Site Experience FeedbackAug 14, 2026
Easy shopping experience, great selection of products. Quick easy check out.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lily
Site Experience FeedbackAug 14, 2026
Trevor is an amazing asset for the Vitamin Shoppe. I feel safe choosing nutritional supplements from the Vitamin Shoppe.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hailes
Site Experience FeedbackAug 14, 2026
Super easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamers
Site Experience FeedbackAug 14, 2026
Was very easy to find what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Britt
Site Experience FeedbackAug 14, 2026
I like the range, although it seems some items are consistently unavailable in my area.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GV
Site Experience FeedbackAug 14, 2026
quick and smooth website experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DrRic
Site Experience FeedbackAug 14, 2026
i trust VS for meself and my patients
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelly
Site Experience FeedbackAug 14, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spencer
Site Experience FeedbackAug 14, 2026
Overall easy concept and procedures to go from the products to finalizing the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigdill
Site Experience FeedbackAug 14, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jonathan
Site Experience FeedbackAug 14, 2026
Great love it simple and very convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Madigan
Site Experience FeedbackAug 14, 2026
Very quick simple and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mgrandma
Site Experience FeedbackAug 14, 2026
It was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deathbat
Site Experience FeedbackAug 14, 2026
Overall it was a great experience and I found better options to try.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flynn
Site Experience FeedbackAug 14, 2026
It was great. Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guy
Site Experience FeedbackAug 14, 2026
Local shop did not have what I needed. Able to order
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 14, 2026
Web preview of site shows expired promos that you would not honor when brought up to customer service
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Good and easy shopping experience
Site Experience FeedbackAug 14, 2026
Good experience overall
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lndsey_t
Site Experience FeedbackAug 14, 2026
The website detects possible bot activity when my browser is slow, or I open too many tabs looking at different items. I lost my first shopping cart because the website blocked me from returning.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BuffBillDink
Site Experience FeedbackAug 14, 2026
The website is very user friendly. Easy to find what you need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eh Takumi
Site Experience FeedbackAug 14, 2026
Good discount free shipping and cheaper
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chrissy
Post-Delivery FeedbackAug 14, 2026
I wanted an affordable option of a dietary product I was interested in, vitamin shoppe had a variety of options to choose from. I ended up choosing the affordable option since I was new to the product and the checkout process, shipping and delivery were all great experiences. I will definitely shop here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
AD
Site Experience FeedbackAug 14, 2026
Easy to use, saves my cart, provided 15% discount. I am content with my experience.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10