The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.4/10 overall rating and 1,575 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 11% | 9% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 87% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 30,938
Nicole
Site Experience FeedbackAug 13, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smart RN
Site Experience FeedbackAug 13, 2026
The ease of use is the most important!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kcarden
Site Experience FeedbackAug 13, 2026
Overall I had a great experience ordering from the website today. Everything was very easy to find and checkout was a breeze. My only critique is it would be nice if you could do store pickup for some items that were in stock instead of having to have the entire order shipped.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Cool
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
AnonymousMe
Site Experience FeedbackAug 13, 2026
It's frustrating to be offered a discount, only to find out it requires sign up. I'm already signed up, so it woukd be better not to offer it.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Jessie
Site Experience FeedbackAug 13, 2026
Great experience easy to find the products. My purchase also included a discount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blanc
Site Experience FeedbackAug 13, 2026
The overall experience was quick and easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Anonymous
Site Experience FeedbackAug 13, 2026
I appreciate the ease of searching for the products I want.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
kalittle1
Site Experience FeedbackAug 13, 2026
Smooth and easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Blake
Site Experience FeedbackAug 13, 2026
I was looking for a particular brand and it was easy to find. I ended up going with a more affordable vitamin shoppe branded product anyways because it seems to be just as good of quality.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Ace Alone
Site Experience FeedbackAug 13, 2026
It’s a new experience for me. I’ve order from Vitamin Shoppe before but this is really the survey…
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Wolfpacker
Site Experience FeedbackAug 13, 2026
The good - The site is simple and easy to use. The very bad - Please do not try to sell me credit cards or any other product totally unrelated to the product I'm looking for on your site.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
N/A
Site Experience FeedbackAug 13, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lando
Site Experience FeedbackAug 13, 2026
All was good, repeat customer and I will keep it that way.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jack1165
Site Experience FeedbackAug 13, 2026
It was a very good experience for my first time shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
The website was easy to navigate and the checkout process was quick and simple. I liked that the discount was automatically applied and that shipping was free. The only confusing part was the message about the item being unavailable for Auto Delivery, because it wasn’t immediately clear whether I could still place my regular one-time order. Overall, it was a good experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bill
Site Experience FeedbackAug 13, 2026
Great Deals, They Always Have New Products I Love The Customer Service
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
No available
Site Experience FeedbackAug 13, 2026
Wish you had what I wanted in stock. Plus I haven’t received anything from you guys lately
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Philly Phil
Site Experience FeedbackAug 13, 2026
A little work to get the credit from Klarna, but worth it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lucy Jane
Site Experience FeedbackAug 13, 2026
I am very disappointed to see how Vitamin Shoppe has loaded their site with unnecessary offers that hinder the ordering and checkout process. Also, I placed another order last week that has not arrived yet. What's up with that?
- Overall Rating: 5
- Would Shop Here Again: 2
- Likelihood To Recommend: 4
Online Shopper
Site Experience FeedbackAug 13, 2026
Always good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackAug 13, 2026
Awesomeness
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trev
Site Experience FeedbackAug 13, 2026
Pretty nice experience, just didn’t have a great checkout experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
That dog boi
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VS
Site Experience FeedbackAug 13, 2026
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 13, 2026
Happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackAug 13, 2026
They had the witches brew alani that i couldn't find anywhere else
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xrystina
Site Experience FeedbackAug 13, 2026
Good shopping experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danny
Site Experience FeedbackAug 13, 2026
It was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
B.New
Site Experience FeedbackAug 13, 2026
I love Vitamin shoppes website very easy to find what I'm looking for and easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobby
Site Experience FeedbackAug 13, 2026
Great prices on rare flavors that cant be found elsewhere
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KLRFAE
Site Experience FeedbackAug 13, 2026
It was easy to use.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 13, 2026
ease of use on the web and cart
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ter
Site Experience FeedbackAug 13, 2026
It was good everything went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dale
Post-Delivery FeedbackAug 13, 2026
They always have the product that I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Shop the Best
Site Experience FeedbackAug 13, 2026
Best place to order your supplements by far. Takes minutes to get what you need and 2 to 3 days later, it arrives.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Second brain
Site Experience FeedbackAug 13, 2026
The recommendations were helpful and the site was easy to navigate. Very informative and great promotions. I was able to shop with confidence!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rotay
Site Experience FeedbackAug 13, 2026
Very easy to navigate and place order; discount coupon; good pricing in today’s economy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Theflexpistol
Site Experience FeedbackAug 13, 2026
The website is giving kinda old and outdated, it’s clunky on mobile but still easy to use
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lil Cupcake
Site Experience FeedbackAug 13, 2026
Very easy to use. Great discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GoMama
Site Experience FeedbackAug 13, 2026
You had the product I was looking for in stock and at a reasonable price
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 13, 2026
The website was pretty much user friendly and extremely easy to navigate when it came to finding/searching for products. That being said i wish the reviews were more organized. When looking at a specific flavor of protein powder I was being shown all flavors people have reviewed instead of just the flavor I was interested in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chriscacola
Site Experience FeedbackAug 13, 2026
I have a great experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 13, 2026
Love the website, helps me find product and other stores when it’s not in my location
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lauren
Site Experience FeedbackAug 13, 2026
Vitamin Shoppe had the only discount I saw on my web search for Barebells bar sales. And I appreciate the extra 15% off for auto delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brad B.
Site Experience FeedbackAug 13, 2026
Website was good. I always buy in-store as the individuals working at the stores are great to talk to and ask for help.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eddie
Site Experience FeedbackAug 13, 2026
Ease of access and simple user interface makes it better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gerita
Site Experience FeedbackAug 13, 2026
Good interaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
A.R.
Site Experience FeedbackAug 13, 2026
Easy to use and great sale!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10