The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.4/10 overall rating and 1,554 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 11% | 11% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 30,843
CM
Site Experience FeedbackJul 25, 2026
I added items to my cart, left for a few and came back to find they were no longer there. Had to add them again. It wasn't a big issue, however would have been nice if it saved the cart from the previous session.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lift Heavy
Site Experience FeedbackJul 25, 2026
Easy and simple process. Very efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rj137
Site Experience FeedbackJul 25, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luis_1994
Site Experience FeedbackJul 25, 2026
I love how easy it is to navigate and show for supplements.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
It was easy to use and fast to order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will
Site Experience FeedbackJul 25, 2026
Smooth interaction. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
I.V 94
Site Experience FeedbackJul 25, 2026
Everything I was looking for was very easy to find. Navigating through the app is easy and fast to checkout. Also love all the variations of products they have available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gerry
Site Experience FeedbackJul 25, 2026
Great.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Serious Sam
Site Experience FeedbackJul 25, 2026
Easy to navigate, great products, fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chip
Site Experience FeedbackJul 25, 2026
I noticed the sale on 3D energy which is one of my favorite energy drink brands, and me and my soon to be wife next month both wanted to get some more inventory, and also the Miami Vice Bucked up is her favorite. I would have gotten the orange cream 3D shipped if it were available, as it is my favorite 3D flavor.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cin
Site Experience FeedbackJul 25, 2026
Positive shopping experience. I like that I can just scan a barcode on the item I am buying and also past purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rosa
Site Experience FeedbackJul 25, 2026
Very good, highly recommend. I always have a good experience purchasing from this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Huguiver
Site Experience FeedbackJul 25, 2026
Site very friendly and easy to find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alexis
Site Experience FeedbackJul 25, 2026
I appreciated how simple it was to look up my supplements as well as choose what amount. And, I am very satisfied with perks of auto-delivery! Not only does it ship straight to my door, but it also applies a discount with no shipping cost!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jasp
Site Experience FeedbackJul 25, 2026
Very good website and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maureen
Site Experience FeedbackJul 25, 2026
Well I've never used the website to order before, just to look things up and then go to the store because I prefer to shop at the store, but my car is in the shop so I'll have to order online and pick up at the store cause the sale is for online purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NaftaX
Site Experience FeedbackJul 25, 2026
Great price, had option to pick up at my local store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Q
Site Experience FeedbackJul 25, 2026
the BodyTech sportsman multivitamin is out of stock and had to find another that offered about the same principal.The discounts are great along with the BoGo deals.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Made simple
Site Experience FeedbackJul 25, 2026
The website was easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G
Site Experience FeedbackJul 25, 2026
The website was very east to navigate and there was a vast selection of items and flavors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJul 25, 2026
It was easy and fast same as shopping in the store live it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cash
Site Experience FeedbackJul 25, 2026
The website was easy to navigate. I didn’t have any issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loui
Site Experience FeedbackJul 25, 2026
I love the vitamin shoppe
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Danny
Site Experience FeedbackJul 25, 2026
Easy to navigate and checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LuLu13
Site Experience FeedbackJul 25, 2026
I enjoy shopping on the website because it is easy to navigate and quick to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Swimmer
Site Experience FeedbackJul 25, 2026
Your email address is noted as spam. Will not move thru my email system
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TryingMyBestAt40
Site Experience FeedbackJul 25, 2026
The sales staff is always helpful and knowledgeable about the products and I continue to use all the products that they have recommended.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
GrandpaStud
Site Experience FeedbackJul 25, 2026
interaction was good; website is easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kp88
Site Experience FeedbackJul 25, 2026
It’s great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen
Site Experience FeedbackJul 25, 2026
This is my first online order, and it's the best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GOATUS
Site Experience FeedbackJul 25, 2026
The site is very user friendly and has a streamlined consumer experience. Time to purchase was very well thought out. Product presentation and pertinent information assists within this process. Push notifications help to bolster consumer interest's. The site design is very appealing and simple which also aids in the time to purchase. Great overall experience and I look forward to continued purchases and subscription benefits. Keep up the good work, kudos to the app developers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christine
Site Experience FeedbackJul 25, 2026
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Philip
Site Experience FeedbackJul 25, 2026
Good experience. Great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manny
Site Experience FeedbackJul 25, 2026
Fast, efficient, and great deals that give me incentive to try things I never considered. Also there are products I need that I can't find elsewhere, this is most important to me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Had difficulty checking out trying use Klarna
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manny
Site Experience FeedbackJul 25, 2026
I really like the ease of use for the webpage. And the convenience of having my history orders making it faster to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SwoleMenace
Site Experience FeedbackJul 25, 2026
Overall great experience always smooth and direct as desired
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pam
Site Experience FeedbackJul 25, 2026
Very convenient and easy to place orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SURQU
Site Experience FeedbackJul 25, 2026
Seems like checkout takes me in a loop, multiple authentication (three this time)
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
muscle head
Site Experience FeedbackJul 25, 2026
it was pretty easy to navigate. I was a little disappointed that the coupons that I was sent didn’t work, but it is what it is thank you yeah
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brent
Site Experience FeedbackJul 25, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charly
Site Experience FeedbackJul 25, 2026
😎
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big B
Site Experience FeedbackJul 25, 2026
It was great! Got the stuff I needed quickly and swiftly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Very helpful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pearls
Site Experience FeedbackJul 25, 2026
Love vitamin shoppe has great deals and discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margot
Site Experience FeedbackJul 25, 2026
Very easy to find what I needed
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lanie
Site Experience FeedbackJul 25, 2026
Everything was incredibly simple. I had no trouble at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
xxx
Site Experience FeedbackJul 25, 2026
I had a VERY hard time, had to use chat bot to get my password set.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
MaryH90
Site Experience FeedbackJul 25, 2026
Easy to find the product I needed and look at reviews
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10