The Vitamin Shoppe Reviews - 1,514 Post-Delivery Reviews - 9.4/10
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 83% |
 Neutral | 11% | 11% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 31,251
Johnsonville33
Site Experience FeedbackJun 28, 2026
Great website Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bri
Site Experience FeedbackJun 28, 2026
Site was very easy to navigate and gave great discounts when you buy in bulk.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Steph
Site Experience FeedbackJun 28, 2026
It was great and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandi R
Site Experience FeedbackJun 28, 2026
App was super easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aham
Site Experience FeedbackJun 28, 2026
Wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PlanetJanet
Site Experience FeedbackJun 28, 2026
The item I wanted would not go into my cart so I was unable to purchase it. The other problem was that you don’t take Apple Pay. The prices were very good though. Also, I had already spun the wheel to get a certain percentage off when I first opened the site and I still had to redo it at the end of checkout. I would say checkout was the worst part of the experience. I also didn’t see where I could find when my product would arrive so I’m hoping and guessing in about three business days.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
none
Site Experience FeedbackJun 28, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave S
Site Experience FeedbackJun 28, 2026
Easy peasy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 28, 2026
Good interaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eli
Post-Delivery FeedbackJun 28, 2026
Everything went perfectly. I received the items I ordered in a timely manner and recorded tracking information as soon as my order shipped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Joe C.
Site Experience FeedbackJun 28, 2026
Most convenient way to purchase high quality vitamins.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joey Bananas
Site Experience FeedbackJun 28, 2026
Amazing!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manix83
Site Experience FeedbackJun 28, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bep
Site Experience FeedbackJun 28, 2026
Fine experience.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
phAze
Post-Delivery FeedbackJun 28, 2026
Very good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Hi
Site Experience FeedbackJun 28, 2026
It wouldn't load my cart. I want to be able to search for everything under 10 dollars.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Molly in CO
Site Experience FeedbackJun 28, 2026
I am older than the internet and I find the mobile app very easy to use!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nattie
Site Experience FeedbackJun 28, 2026
It was a little confusing but I figured it out.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Getting Healthy
Site Experience FeedbackJun 28, 2026
The site is easy to navigate and. Compare products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tee
Site Experience FeedbackJun 28, 2026
Your price is too high
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
Gymbunni
Site Experience FeedbackJun 28, 2026
It’s great products with great deals !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosa
Site Experience FeedbackJun 28, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pablo
Site Experience FeedbackJun 28, 2026
Amazing interface
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Colossus
Site Experience FeedbackJun 28, 2026
Love the selection and clear shipping free over the $ amount. Some do not disclose until final page
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
AK2MA
Site Experience FeedbackJun 28, 2026
Checkout for some reason was clunky. Wouldn't let me login to my account and when I finally logged in, my cart items were removed.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Post-Delivery FeedbackJun 28, 2026
Omg I found the best place to buy my energy drinks and the price is fabulous… you should really get yours from the vitamin store
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Big to medium
Site Experience FeedbackJun 28, 2026
The experience was quick and efficient I was able to search for what I wanted and multiple sources came up I was able to see a description and read it clearly and for item that I wanted which has selected the price was excellent with the buy one get one free deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
UceWitDaJuice
Site Experience FeedbackJun 28, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
manza
Site Experience FeedbackJun 28, 2026
Overall good 👍
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
OML
Site Experience FeedbackJun 28, 2026
The app/website are easy to navigate without any issues. You just have to be careful when checking out because the 'auto subscribe' is pre-selected and you need to uncheck it, otherwise you'll be receiving auto shipments and be charged for them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LCP
Site Experience FeedbackJun 28, 2026
As always everything is great! Also my favorite store is round rock store and the staff always amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HCtito_17
Site Experience FeedbackJun 28, 2026
I had an outstanding experience! The website was intuitive, making it incredibly easy to find exactly what I needed. The checkout process was seamless. The product quality is exceptional, and the store customer service team was professional and responsive. Highly recommend! Thank you!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snow
Site Experience FeedbackJun 28, 2026
Not smooth transitioning thru pages. Had difficulties checking out with Apple Pay button before checking out. Worked out since I hadn’t logged in and would’ve missed out on points.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
RobinC
Site Experience FeedbackJun 28, 2026
Easy and quick and clear
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lilmama
Site Experience FeedbackJun 28, 2026
It's okay I received my orders really good never been bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackJun 28, 2026
The website is super user friendly. I was able to find what I needed quickly and easily. Check out was fast and I was easily able to add on my discounts.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TwinsMom
Site Experience FeedbackJun 28, 2026
Easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AR
Site Experience FeedbackJun 28, 2026
limited
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Teacher
Site Experience FeedbackJun 28, 2026
I like the discounts!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ricardoR.T
Site Experience FeedbackJun 28, 2026
all great good product great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fergus
Site Experience FeedbackJun 28, 2026
It's always a good experience, and I find what I want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mindi
Site Experience FeedbackJun 28, 2026
I loved how easy it was to sign up and do all of my shipping with one click and they even had all the stuff I wanted in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juan
Site Experience FeedbackJun 28, 2026
It was easy to use, loved that it showed me it was in stock. Before I clicked on either picking up or delivery
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mayabcr26
Site Experience FeedbackJun 28, 2026
Good website easy to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lucas
Site Experience FeedbackJun 28, 2026
Very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aging Bull
Site Experience FeedbackJun 28, 2026
Over-all very good experience because I knew what I wanted and knew it would need to be shipped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C Trydell
Site Experience FeedbackJun 28, 2026
Easy to find items in stock, buy online, pick up in store
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Deb
Site Experience FeedbackJun 28, 2026
It was easy to search, however it was a bit wonky to move between pages. I.e. go back one page without going back to the main page.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hec
Site Experience FeedbackJun 28, 2026
Been a long time customer
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8