The Vitamin Shoppe Reviews - 1,508 Post-Delivery Reviews - 9.4/10
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 82% |
 Neutral | 11% | 12% |
 Negative | 4% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 31,283
Tay
Site Experience FeedbackJun 27, 2026
Very easy to use website, easy to find exactly what I was looking for. A lot of discounts available to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ryan
Site Experience FeedbackJun 27, 2026
It was super easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No
Site Experience FeedbackJun 27, 2026
Good. Wish discounts were more better
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 27, 2026
Overall good experience. Would be nice to have a feature to compare certain products, like side by side comparison of ingredients & their amounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
jake
Site Experience FeedbackJun 27, 2026
I wish you had a bigger variety of items and flavors
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sted
Site Experience FeedbackJun 27, 2026
Out of stock of one item I wanted, it was a Billberry with Leutein, I have them on separate doses, but would have been convenient. Everything else I wanted was there
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
PJM
Site Experience FeedbackJun 27, 2026
The survey was short and to the point. I wished all surveys were like this one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sempertide
Site Experience FeedbackJun 27, 2026
I like it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aksel
Site Experience FeedbackJun 27, 2026
Very Good experience lots of deals and i like the free shipping thing with big enough purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Fluffy
Post-Delivery FeedbackJun 27, 2026
Complete order arrived but not on the date promised.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
NattyDaddy
Site Experience FeedbackJun 27, 2026
Staff always friendly and they always have what I need and new deals
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The One!
Site Experience FeedbackJun 27, 2026
Website was easy to navigate. Limited product availability Easy checkout
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJL
Site Experience FeedbackJun 27, 2026
Nothing bad to say
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Extra savings are importantly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mal
Site Experience FeedbackJun 27, 2026
Love the ease of use of ordering supplements, and the quality of supplements has been great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJ
Site Experience FeedbackJun 27, 2026
Always excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KarKar
Site Experience FeedbackJun 27, 2026
I found all items I was looking for but, it takes some time to find the exact item needed.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Kelz
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Normy
Site Experience FeedbackJun 27, 2026
First time using the APP, worked smoothly. Easy to find what I wanted. Easy order process. Prices and shipping better than most.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ar
Site Experience FeedbackJun 27, 2026
It was very easy and great interaction with the website. Via phone I also found it probably easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kk9
Site Experience FeedbackJun 27, 2026
Ordered a few things using my phone. Easy to do.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mon
Site Experience FeedbackJun 27, 2026
Overall fast and easy experience. Very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glen
Site Experience FeedbackJun 27, 2026
It’s been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackJun 27, 2026
Quality product, good sales, easy to use online purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jmebaby057
Site Experience FeedbackJun 27, 2026
I was offered a coupon for 20%off and 2 products did not qualify. Disappointing when you think its a good deal
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
MJ
Site Experience FeedbackJun 27, 2026
The pop-up promo (15% off) never gave me the option to enter a phone number and never sent a code after I entered my email.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sid
Site Experience FeedbackJun 27, 2026
User friendly Vitamin Shoppe portal, Enjoyed shopping for the products, was able get amazing discounts, will certainly order again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wicho
Site Experience FeedbackJun 27, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sweet niecy
Site Experience FeedbackJun 27, 2026
At 1st I was frustrated because coupon wasn't being applied! I even did an online.Chat! But after I put on my glasses & saw the correct coupon, I had no.problem.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gamera291
Site Experience FeedbackJun 27, 2026
No issues. I shop here all the time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kam
Site Experience FeedbackJun 27, 2026
I love this place. I shop here all the time.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
I found what I was looking for with no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CAS
Site Experience FeedbackJun 27, 2026
Found it very easy to locate specific items needed. Checking out was a breeze
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LUCILLE
Site Experience FeedbackJun 27, 2026
ORDER WENT VERY WELL
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guido
Site Experience FeedbackJun 27, 2026
It was great. Was able to take advantage of a great sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ben
Site Experience FeedbackJun 27, 2026
This was a very easy and smooth experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabe
Site Experience FeedbackJun 27, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike R
Site Experience FeedbackJun 27, 2026
Everything was great in stock on time and easy to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nmex1996
Site Experience FeedbackJun 27, 2026
Very easy and accessible
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
lj
Site Experience FeedbackJun 27, 2026
norwalk location staff are great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ladiva B
Site Experience FeedbackJun 27, 2026
I was able to find the supplements I needed easily and was only slightly annoyed that I was not able to have my order shipped to my home. My health is worth the pickup.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jade
Site Experience FeedbackJun 27, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Solara
Site Experience FeedbackJun 27, 2026
Good and easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BizziBuddy
Site Experience FeedbackJun 27, 2026
Toomuchquestionairein survey
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Urah
Site Experience FeedbackJun 27, 2026
It was easy to search
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
butterflymama
Site Experience FeedbackJun 27, 2026
Easy to locate what I need. Can use Klarna.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10