The Vitamin Shoppe Reviews - 1,489 Post-Delivery Reviews - 9.4/10
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 11% | 10% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 85% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 31,337
Jon
Site Experience FeedbackJun 19, 2026
Good UI/UX, Site was easy to navigate, Easy to sort by items on sale. Wish there was a way to sort by highest discount, rather than just sorting by price low-to-high.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Ruzz
Site Experience FeedbackJun 19, 2026
I like to shop when they have promotions. Everything is pretty straight forward so far. I just don't appreciate when my pick up order was cancelled when I already paid for it. Would be great if their inventory is kept up to date. I also wish you have student discount similar to GNC.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
I purchased 2 items and chose to pick up in store on 1 item which I assumed would automatically have the other item set to pick up in store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
George
Site Experience FeedbackJun 19, 2026
great service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackJun 19, 2026
Easy to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cj1121
Site Experience FeedbackJun 19, 2026
Found what I was looking for easily and the price was fair
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TT
Site Experience FeedbackJun 19, 2026
I had an overall great experience was able to find the product I needed for a great price and am able to pick it up in store the next day
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackJun 19, 2026
I have had nothing but positive experiences ordering from the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ayatt Abdullah
Site Experience FeedbackJun 19, 2026
Smooth shopping experience, cart always saved!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JB
Site Experience FeedbackJun 19, 2026
So far so good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ty74
Site Experience FeedbackJun 19, 2026
It's easy to order i will order again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angeles
Site Experience FeedbackJun 19, 2026
Love the website easy to find what im looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CO
Site Experience FeedbackJun 19, 2026
discounts offered were not working "FRESHFIT" on my order of over $100 that was frustrating so I did not buy more than what I needed.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
JB
Site Experience FeedbackJun 19, 2026
The app is easy to understand and use, discounts automatically apply.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Kirby
Site Experience FeedbackJun 19, 2026
just an overall good site that is easy to use and helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scotty
Site Experience FeedbackJun 19, 2026
Overall experience was good. I have shopped with the Vitamin Shoppe for a very long time and I'm always satisfied
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Muscle Man 206
Site Experience FeedbackJun 19, 2026
Everything was well. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sony
Site Experience FeedbackJun 19, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Website could use some tlc
Site Experience FeedbackJun 19, 2026
Hard to find exactly what I was looking for. And also items that I did choose were not av, so why are they on the site.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Hammer
Site Experience FeedbackJun 19, 2026
I tried two or three times to buy the item I needed at the store, but they are always out. Glad the website has what I need.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Twwhilei1
Site Experience FeedbackJun 19, 2026
Ok. Obviously VS shredding low volume products, even very good ones.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Noa
Site Experience FeedbackJun 19, 2026
Fast and accurate website service👍🏽👍🏽
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caiti
Site Experience FeedbackJun 19, 2026
I always appreciate the variety of healthy options I can shop for here! Even better when there is a deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jesica
Site Experience FeedbackJun 19, 2026
I had a good experience, but it was a little difficult to zoom in on a picture.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark
Site Experience FeedbackJun 19, 2026
Standard website ordering, everything was great, easily was able to find what I wanted and trustworthy of the vitamin shoppe name
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackJun 19, 2026
It's natural without the added and negative ingredients. I can feel my self getting stronger.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jrock
Site Experience FeedbackJun 19, 2026
I am always able to buy what I need and either pick it up or receive it in a good amount of time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
rosie13
Site Experience FeedbackJun 19, 2026
I have never had any problems with ordering or with what I have ordered. I use Vitamine Shoppe because its easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chad
Site Experience FeedbackJun 19, 2026
Easy to navigate. Can't complain
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackJun 19, 2026
Great - easy - efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sely
Site Experience FeedbackJun 19, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patty
Site Experience FeedbackJun 19, 2026
Fabulous
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vagirl54
Site Experience FeedbackJun 19, 2026
I wanted to change the shipping address after the sale was completed, but couldn’t.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jimmy
Site Experience FeedbackJun 19, 2026
The website is very organized for having a variety of options. I enjoy how easy it is to browse and find your items and the special features it has.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aurk
Site Experience FeedbackJun 19, 2026
Really good and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Hels
Site Experience FeedbackJun 19, 2026
Ease of reference
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Hi, I do have an account with vitamin shoppe. I also use the app on my phone which makes my shopping easier and convenient. I usually just purchase the same things for me. They seem to work I have noticed. Only thing I would complain is the prices on vitamins. Other than that I have a great experience shopping on the app.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
55
Site Experience FeedbackJun 19, 2026
nothing to add.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Blitz
Site Experience FeedbackJun 19, 2026
Very easy just wish delivery was faster
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dagobert
Site Experience FeedbackJun 19, 2026
Finding what I needed and easily provided pop ups for discounts to apply was the quick overall purchase and checkout I needed to go pick up right away at the store.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
RavenWolf85
Site Experience FeedbackJun 19, 2026
Very easy and user friendly to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abunai
Site Experience FeedbackJun 19, 2026
Fast and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sharon
Post-Delivery FeedbackJun 19, 2026
Ordered item online and picked up at the store
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: 7
Cat
Site Experience FeedbackJun 19, 2026
Out of stock at closest store.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
Xxtraflaminhot
Site Experience FeedbackJun 19, 2026
It was good. Wish for more coupons
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Robrobeb
Site Experience FeedbackJun 19, 2026
The website was very easy to use. Self explanatory and flowed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackJun 19, 2026
It’s very good and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vince
Site Experience FeedbackJun 19, 2026
Was really seamless for sure.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DrMx007
Site Experience FeedbackJun 19, 2026
Good easy access
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10