The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.4/10 overall rating and 1,559 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 11% | 11% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 30,812
Mimi
Site Experience FeedbackAug 4, 2026
Honestly it was super easy to shop & place my order! Even in store I always have the best experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cuzzoo
Site Experience FeedbackAug 4, 2026
Great all around!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SUGA_ballz17
Site Experience FeedbackAug 4, 2026
A lot of products had more flavors unavailable than expected and a lot of items were unshippable.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
RD
Site Experience FeedbackAug 4, 2026
If it’s so happens, there’s a change that says none of the stuff is available and it was advertised on the website is available. I would hate that to happen again because last time I literally went to the store to go get the items just to find out it wasn’t there. Then they shoot me the item and made me pay for the shipping.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Tiz
Site Experience FeedbackAug 4, 2026
It was an excellent experience. I will definitely use this method again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keish Money
Site Experience FeedbackAug 4, 2026
I had a great experience shopping at The Vitamin Shoppe. The website was clean and well organized, and the staff was friendly, knowledgeable, and took the time to answer my questions. I was able to find the products I needed quickly, and checkout was fast and easy. I’ll definitely shop here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JLBrown
Site Experience FeedbackAug 4, 2026
I had a good experience purchasing products. The site let me know what was in stock and I was able to use gpay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emilie2011
Site Experience FeedbackAug 4, 2026
Easy to use, simple lay out and category center to pick from. Items easy to find and easy to add to cart.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drew
Site Experience FeedbackAug 4, 2026
Had a little mishap with the site freezing, but everything got up and running in a matter of minutes. Par level accuracy is mostly on point with the correct number of cases the store is carrying, very rarely run into issues as this store has the best accuracy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Really easy to use and love the discounts an deals!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raul L
Site Experience FeedbackAug 4, 2026
Not happy how it said free delivery and then it charged me for delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rj
Site Experience FeedbackAug 4, 2026
Worked well for me, and my purpose is today.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Simple fast and easy! Perfect for me!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J.D.
Site Experience FeedbackAug 4, 2026
Great experience with the online purchasing.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TruLuv
Site Experience FeedbackAug 4, 2026
Loyal VS shopper for 10+ years. Best value for clean supplements.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anthony F
Site Experience FeedbackAug 4, 2026
The whole process was relatively easy and straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Its fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bryan
Site Experience FeedbackAug 4, 2026
Seemed very easy to setup my account and purchase items.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Viking dad
Site Experience FeedbackAug 4, 2026
Site was very easy to navigate, to search for what I wanted , checking out was easy , product was available that I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Como
Site Experience FeedbackAug 4, 2026
Super easy to use everything great selection
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
David
Site Experience FeedbackAug 4, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The most common
Site Experience FeedbackAug 4, 2026
Thanks
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tom
Site Experience FeedbackAug 4, 2026
It was easy and good except for out of stock items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nannie
Post-Delivery FeedbackAug 4, 2026
I enjoy not having to drive an hour one way to pick up my vitamins. Having them delivered by mail is very convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
James
Site Experience FeedbackAug 4, 2026
Okay you are asking me questions that should come at least after we receive the order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
joyous
Site Experience FeedbackAug 4, 2026
I use vitamin shoppe because of closeness to home and availability and variety of products offered. I also enjoy the discounts/sales when they occur.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
AMIKAY
Site Experience FeedbackAug 4, 2026
Easy to navigate. Search engine is very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mxmy9
Site Experience FeedbackAug 4, 2026
I like using this website because they have a very large selection many products and a lot of good deals and discounts, I like to buy in bulk and I'm always interested to see what's on sale and I like trying out new products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nick
Site Experience FeedbackAug 4, 2026
This was fast, uneventful, and easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 4, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mesha
Site Experience FeedbackAug 4, 2026
It was Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ed
Site Experience FeedbackAug 4, 2026
I had a good experience. I was able to get a high quality protein powder on sale with a flavor I think I'll really enjoy, little Debbie's brownies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eddie
Site Experience FeedbackAug 4, 2026
It’s been seamless actually, visited in store beforehand and ordered online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Good deal but not many locations to pick up from and no shipping optiona
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Bj
Site Experience FeedbackAug 4, 2026
Item status changes quick - stock to not in stock
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Sherry
Site Experience FeedbackAug 4, 2026
Wonderful product and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Triz
Site Experience FeedbackAug 4, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackAug 4, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
satisfied_one
Site Experience FeedbackAug 4, 2026
Great and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twinathy
Site Experience FeedbackAug 4, 2026
N
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joywell
Site Experience FeedbackAug 4, 2026
I was offered an option to add Simple Clean Whey Protein to my auto ship date of Aug 9. Today is Aug 3, 2026. The problem was I didn't see the deal offered for buying two: Buy one get 50% off. So I asked on a chat with Leah if she could correct this, since I wasn't signing up for an auto ship of this product, only adding it onto my scheduled delivery. She checked and said that it was best to make a separate order to get this deal. So I removed this product from my auto ship order, and made a separate order for two, which ensured I received 50% off the second item.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Tim
Site Experience FeedbackAug 4, 2026
When I go to the local store they are always helpful and nice. When I get something sent to me it only takes 2-3 days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cautious consumer
Site Experience FeedbackAug 4, 2026
shopping today was good but I selected automatic delivery and don't know how it's going to work for me. Based on my previous experience with The Vitamin Shop I hope it will be smooth without surprises.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sofie
Site Experience FeedbackAug 4, 2026
It was my first time using the vitamin shoppe to order online. I found it extremely easy and user friendly. I would definitely order online again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jcboy
Site Experience FeedbackAug 4, 2026
Easy procedure with no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JorgeJP
Site Experience FeedbackAug 4, 2026
GOOD EXPERIENCE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rafa
Site Experience FeedbackAug 4, 2026
Good site - easy to survey e get the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trinidy
Site Experience FeedbackAug 4, 2026
It was easy to use. A scanning feature would be helpful. Scanning a barcode is easier then searching
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tabi
Site Experience FeedbackAug 4, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10