The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.4/10 overall rating and 1,560 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 87% |
 Neutral | 11% | 10% |
 Negative | 4% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 30,837
Online Shopper
Site Experience FeedbackAug 6, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
dispatch933
Site Experience FeedbackAug 6, 2026
I HAVE HAD NOTHING BUT GREAT EXPERIENCES WITH THE VITAMIN SHOPPE, WILL CONTINUE TO ORDER. THE PRICES ARE UNBEATABLE.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GQ
Post-Delivery FeedbackAug 6, 2026
Overall, I like writing job products. Although I find it extremely annoying that the number of good products that I relied on have been discontinued. No explanation; you just discontinue them. Some are common products by beta glucan. So I spend my money somewhere else to find that product.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Charli
Post-Delivery FeedbackAug 6, 2026
I ordered my husband energy drinks in his favorite brand and flavor. It would be nice if more flavors were available. By ordering these he saved almost $1 per can, even with shipping and taxes. Order tracking could have been better and easier to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Terese
Site Experience FeedbackAug 6, 2026
There are often supplements that I would like to try. However, I refuse to order them from a random Amazon seller. Very happy I discovered the Very Ramon Shoppe. Ap made shopping and checkout super easy and fast! Just placed my first order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danielsusername
Site Experience FeedbackAug 6, 2026
Very informative and easy to navigate. Things were organized exactly where I’d want them to be. Display was a little more wordy and boring than other sites which may make them look more premium but I come here for easy navigation and good prices. Idc how the website looks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Huangmaga
Site Experience FeedbackAug 6, 2026
I have had no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miette
Site Experience FeedbackAug 6, 2026
I enjoyed the sale as well as the $10.00 coupon discount! I look forward to whenever The Vitamin Shoppe has promotional incentives. The store has a great selection of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curly
Site Experience FeedbackAug 6, 2026
Easy to find whst I was looking for and info on products were helpful :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beto
Site Experience FeedbackAug 6, 2026
Very satisfied easy to find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 6, 2026
Great selection friendly staff at stores during pickups
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
The BOGO 50% sealed the deal.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Sleepy
Site Experience FeedbackAug 6, 2026
Purchasing experience was fine I hope to receive my product in good condition since it is cans of liquid
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Small town girl
Site Experience FeedbackAug 6, 2026
Easy to find products and easy check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackAug 6, 2026
No problem at all. Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carroli
Site Experience FeedbackAug 6, 2026
Needed to receive this within 5 days because I will be out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Too many pop ups on desktop website
Site Experience FeedbackAug 6, 2026
Phone app is good. Website on desktop is annoying. I get pop ups every 2 minutes. Had I got the same experience on my phone I would have gone somewhere else to shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ed
Site Experience FeedbackAug 6, 2026
Frustration is with not receiving repeated orders for CDP CHOLINE
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Gus
Site Experience FeedbackAug 6, 2026
Had a wonderful experience quick and easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Got the job done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake M
Site Experience FeedbackAug 6, 2026
nothing bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosie275
Site Experience FeedbackAug 6, 2026
It was quick and easy to find what I was looking for and check out. I loved the deals and chose The Vitamin Shoppe over other retailers because the same product had the best deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zan
Site Experience FeedbackAug 6, 2026
Shopping with the website is seamless. I actually enjoy being able to shop and have it ready for pick up when I get to the store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RK
Site Experience FeedbackAug 6, 2026
I had difficulty with one email address I was using but it worked out when I changed it to another. But the price of the protein powder I wanted was much cheaper here than anywhere else which was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seb
Site Experience FeedbackAug 6, 2026
Was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sol
Site Experience FeedbackAug 6, 2026
My Experience was wonderful!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tracrat1833
Site Experience FeedbackAug 6, 2026
Good site easy to use and quick check out
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackAug 6, 2026
Good and easy to navigate. Easy to use rewards and offers a discount. Love Vitamin Shop. Been using for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kiter
Site Experience FeedbackAug 6, 2026
was easy to use and order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Very easy!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 6, 2026
Sales Rep refusing give bag when picking up large orders is insane
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 3
Online Shopper
Site Experience FeedbackAug 6, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Aham
Site Experience FeedbackAug 6, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackAug 6, 2026
Site can get glitchy at times
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
PRNCSLIMOS
Site Experience FeedbackAug 6, 2026
GREAT SITE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vitamins
Site Experience FeedbackAug 6, 2026
I like the free shipping, Check out and purchase was easy . Unfortunately my local store out of a few products wanted . I don’t like this survey would not accept the amount of purchase I put in . It said only numbers, that’s all I put in and it would not accept so had to leave blank I spent 63 bucks
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Franki
Site Experience FeedbackAug 6, 2026
Very easy search and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ballslit
Site Experience FeedbackAug 6, 2026
great website design easy to use and very clear like water
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GmaBoss
Site Experience FeedbackAug 6, 2026
I have Ordered from the Vitamin Shoppe I think just 1 other time; & it was a Very Good Experience for Me; this is Why I have Decided to Order from the Vitamin Shoppe Again.!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abe
Site Experience FeedbackAug 6, 2026
It was a smooth process as always from finding the product I needed to checking out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bellaj28
Site Experience FeedbackAug 6, 2026
Website experience is good. Would recommend!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 6, 2026
They had the supplements that I needed at a great price. Quick delivery too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jess M
Site Experience FeedbackAug 6, 2026
The website is easy to manage, and product information is very informative.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackAug 6, 2026
Great website, easy to navigate and order. Use often and convenient. Get notified right away when order is available.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
ahmed
Site Experience FeedbackAug 6, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kennie
Site Experience FeedbackAug 6, 2026
The staff was very helpful. The assisted me in finding what I needed and I was very happy that I ordered some more product for pick up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HexHyss
Site Experience FeedbackAug 6, 2026
Everything was easy and I was able to order just what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C
Site Experience FeedbackAug 6, 2026
It went fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cb
Site Experience FeedbackAug 6, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10