The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.4/10 overall rating and 1,561 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 87% |
 Neutral | 11% | 11% |
 Negative | 4% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 30,873
Zay
Site Experience FeedbackAug 8, 2026
Quick and easy to find what i was looking for.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Olive
Site Experience FeedbackAug 8, 2026
I got buy one get one free on barebells protein bars and am really excited I got them on sale
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Leo G
Site Experience FeedbackAug 8, 2026
Everything is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lora
Site Experience FeedbackAug 8, 2026
Found what I needed right away and check out was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfied
Site Experience FeedbackAug 8, 2026
The experience was easy and quick and good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michele
Site Experience FeedbackAug 8, 2026
Website is extremely user friendly and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JohnnyG
Site Experience FeedbackAug 8, 2026
I absolutely love this website in all aspects
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tgee
Site Experience FeedbackAug 8, 2026
It was pretty straight forward I get my creatine here and I ordered more for the sale all though the normal size/flavor was unavailable
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Mahamad
Site Experience FeedbackAug 8, 2026
Good website shipping expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kai
Site Experience FeedbackAug 8, 2026
Easy to navigate website and when I go into pick up items staff is always pleasant
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rene
Site Experience FeedbackAug 8, 2026
Overall a good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
DaddyLongThrows
Site Experience FeedbackAug 8, 2026
Everything was smooth and easy. Very happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thovdahl
Site Experience FeedbackAug 8, 2026
I enjoyed it. Candy Apple gorilla mind
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yaya
Site Experience FeedbackAug 8, 2026
My experience great. While checking out I wasn’t given the choice on shipping options.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Robin
Site Experience FeedbackAug 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackAug 8, 2026
Good experience, first time shopper
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bexx
Site Experience FeedbackAug 8, 2026
Quick and easy. However the was something I wanted but wasn’t available for delivery, so I didn’t purchase, that is always frustrating.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Libay
Site Experience FeedbackAug 8, 2026
Very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Foreveryoung
Site Experience FeedbackAug 8, 2026
I didn't see email about my items being out of stock
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lisagirl303
Site Experience FeedbackAug 8, 2026
Easy to navigate and was a good first time online ordering experience. Hope to do more shop online & pick up in-store :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackAug 8, 2026
Quick and easy check out. Quickly able to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackAug 8, 2026
The store I visit is always clean & organized. I also appreciate the discounts that the app offers for pick-up orders. :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fran
Site Experience FeedbackAug 8, 2026
I thought it was a good experience. Overall this is the second time I’ve used it. I used to have a store right up the street from me, but those days are gone like all good things.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miranda
Site Experience FeedbackAug 8, 2026
I ordered for delivery from the app. It said it will be delivered tomorrow however the store is closed tomorrow so I don’t know if it will happen
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaddy
Site Experience FeedbackAug 8, 2026
Very easy experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sh8ke
Site Experience FeedbackAug 8, 2026
Always easy in and out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dukesdad
Site Experience FeedbackAug 8, 2026
Website was easy to navigate and the purchase options were simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mac
Site Experience FeedbackAug 8, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christina
Site Experience FeedbackAug 8, 2026
My interaction with The Vitamin Shoppe website was very easy! Everything I needed was easy to find and I had no issues navigating the system. I am very pleased with the website and local store. I hope you guys never run out of the products you offer! Very grateful for the 20% coupon as well! :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gal
Site Experience FeedbackAug 8, 2026
Great deals with the BOGO and sign up discount and free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Willy b
Site Experience FeedbackAug 8, 2026
Great , been buying fir years now live it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Apextn
Site Experience FeedbackAug 8, 2026
Good creating an account. Ease of finding something. Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Easy ordering for pickup.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackAug 8, 2026
Fairly easy to find what I needed. Neither is in stock at my local store so I must order online and ship to home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 8, 2026
It was easy to use the website and I liked that it gave me a discount to order online for store pick up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meadowlark67
Site Experience FeedbackAug 8, 2026
It would be helpful to display the reason a given coupon can't be used at the time of cart checkout. Instead, it is buried in an extremely lengthy policy. I don't have time to read this, but I would have an instant reason if it were displayed along with the cart message.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Diane
Site Experience FeedbackAug 8, 2026
Website was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CoryB
Site Experience FeedbackAug 8, 2026
Easy and quick to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiff
Site Experience FeedbackAug 8, 2026
Excited to see such a good deal on Barebells
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PastelSeashell
Site Experience FeedbackAug 8, 2026
The best place to get my vitamin and healthy supplements needs! Thank you for providing the best supplements to give people like me the better health benefits we need in our life’s.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ven
Site Experience FeedbackAug 8, 2026
Positive, product details are very clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris G
Site Experience FeedbackAug 8, 2026
My overall experience with Vitamin Shoppe is amazing. When I go in store the reps are always helpful and knowledgeable. Online are fast for pickup.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Raider Joe
Site Experience FeedbackAug 8, 2026
Vitamin Shoppe is my go to. They usually carry the stuff I want to buy. They often have sales, which is always a good thing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D-Man
Site Experience FeedbackAug 8, 2026
The one thing that I was disappointed in was the fact that I could not edit any of my rewards threshold. I ended up having to call customer service. They did a great job and taking care of my issue.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
ABetterMe
Site Experience FeedbackAug 8, 2026
Im happy with the clear descriptions and in-store availability of my items that I purchased today.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DTSpesh
Site Experience FeedbackAug 8, 2026
Fairly simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyns account
Site Experience FeedbackAug 8, 2026
Had changed my email. Had a lot of trouble creating a new account so I just went to Google
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mwenye
Site Experience FeedbackAug 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
All Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10