The Vitamin Shoppe Reviews - 1,499 Post-Delivery Reviews - 9.4/10
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 84% |
 Neutral | 11% | 11% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 31,273
Jadensam01
Site Experience FeedbackJun 24, 2026
I loved how easy it was to navigate through the website and find exactly what I was looking for. For new and former products I've gotten from Vitamin Shoppe. I also enjoyed the easy checkout process as I used a gift card I received for my birthday. The deals also made it enjoyable to buy more than two things and I really love the points I earn every time I purchase something from a Vitamin Shoppe.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Good i guess, no major complaints
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Messej
Site Experience FeedbackJun 24, 2026
Shopping experience was typical compared to other shopping experiences.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Austin Williams
Site Experience FeedbackJun 24, 2026
I enjoyed it 100%
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Customer1
Site Experience FeedbackJun 24, 2026
Easy to use, find products, compare price per unit, and have delivered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JT
Site Experience FeedbackJun 24, 2026
Good experience. The items are easy to manage
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JD
Site Experience FeedbackJun 24, 2026
VS had what we were looking for and had it in the right brand, count, and potency.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Cheese
Site Experience FeedbackJun 24, 2026
I love the products from vitamin shopepe
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
happycamper
Site Experience FeedbackJun 24, 2026
I came to The Vitamin Shoppe's online store today to refill my supplies of Ultimate Gold Joint Care which I find to be extremely beneficial and happily found the item stocked in many stores around the area to order online and pick up in-store. The best part was discovering a buy 2 get 1 for free offer, along with a 20% bonus discount for subscribing to Auto-Delivery which will be even more helpful. Amazing and easy, thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MRF
Site Experience FeedbackJun 24, 2026
I had a good interaction with the website but it could be easier to use. Certain items aren’t covered by the discount code.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Too much ‘you also might be interested in …’ or ‘trending’ product promotions at bottom of order form. I’ve shopped for what I wanted. I don’t care what others are getting.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackJun 24, 2026
Overall good experience. Did not have a couple of the strengths available that I wanted, I.e. I would have preferred mg glycinate at 200 mg
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
MelB
Site Experience FeedbackJun 24, 2026
The website is good, informative, interactive, comprehensive selection and colorful advertising of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rev
Site Experience FeedbackJun 24, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
V
Site Experience FeedbackJun 24, 2026
Was a good experience, fairly easy to navigate and find products. Pleased with the prices i paid for the products that i did purchase.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
BW
Site Experience FeedbackJun 24, 2026
It was very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Made purchase half the items I was wanting to purchase you did not have available or was not available to ship. I am not going to town anytime soon so I was not picking up at store.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
T
Site Experience FeedbackJun 24, 2026
great. self explanatory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Robin3z
Site Experience FeedbackJun 24, 2026
Could not find a available coupon nor could I pull up old emails that may have had a discount so I was very disappointed
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Corey
Site Experience FeedbackJun 24, 2026
I really like vitamin shoppe from the subscription savings to the rewards cash back. You also gave a great selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leche
Site Experience FeedbackJun 24, 2026
Very easy and quick to use. Easily set up monthly subscriptions never have to worry about running out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hiram
Site Experience FeedbackJun 24, 2026
Was amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Austinmuze
Site Experience FeedbackJun 24, 2026
Had problems with getting into my account. Had to start as a guest.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RBm3
Site Experience FeedbackJun 24, 2026
There was a promotion going for the product that I use everyday. This promotion doesn't usually happen that often. I jumped on it as soon as seen the price for what I was getting the product for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP
Site Experience FeedbackJun 24, 2026
My experience on the website was very easy and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bernie
Site Experience FeedbackJun 24, 2026
The portal was easy to figure out and add multiple selected items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clau
Site Experience FeedbackJun 24, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Elclassic
Site Experience FeedbackJun 24, 2026
Had a great experience shopping with the vitamin shoppe
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Agni
Site Experience FeedbackJun 24, 2026
Very easy but the coupons should be allowed to be used with All brands without exception as it feels defeated otherwise
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brant
Site Experience FeedbackJun 24, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Great customer service. Easy access online purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
New Shopper
Site Experience FeedbackJun 24, 2026
It was not easy adding my card for checkout. The instructions were not clear.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Big perro 951
Site Experience FeedbackJun 24, 2026
Very ez using app on auto pay would do it over again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Forsey
Site Experience FeedbackJun 24, 2026
All good, no complaints and every aspect of the experience was easy. I hope vitamin shoppe continues to expand the variety of products they have available.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MoMo
Site Experience FeedbackJun 24, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Don
Post-Delivery FeedbackJun 24, 2026
Easy ordering, quick delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
FM
Site Experience FeedbackJun 24, 2026
Easy to find what i need. I like it when there’s a sale because i buy more. I think the price to get free shipping should be lower.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
stan
Site Experience FeedbackJun 24, 2026
like it can order and stop by to pick it up within a few hours.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ
Site Experience FeedbackJun 24, 2026
I needed a product. There were few options, but I was able to get it the same day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danielle
Site Experience FeedbackJun 24, 2026
Clear, Concise and extremely easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Woopig
Site Experience FeedbackJun 24, 2026
The website had the new ghost flavors I wanted to try as well as free shipping which was nice. I would have liked to order single cans though as well to try some new flavors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Todd
Site Experience FeedbackJun 24, 2026
some items out of stock but good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Overall good, some things could be streamlined
Site Experience FeedbackJun 24, 2026
Today’s experience was good except had a bit of a hiccup with payment method (entering a new credit card, no way to remove old credit card from this screen)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Anonymous
Site Experience FeedbackJun 24, 2026
no thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DStaysFit26
Site Experience FeedbackJun 24, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betty_wont_stop
Site Experience FeedbackJun 24, 2026
Vitamin Shoppe always has our favorite energy drinks in stock and their sales beat everyone's prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jasmin
Site Experience FeedbackJun 24, 2026
I looked up prenatals and felt they had such a good variety and good brand of items I needed. And that goes for other things I’ve needed in the last like protein, etc
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Medicricky
Site Experience FeedbackJun 24, 2026
They carry my favorite energy drink
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stewaca123
Site Experience FeedbackJun 24, 2026
Easy to navigate menu. Able to favorite preferred items for repurchase. Items are available for easy pickup.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10