The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.4/10 overall rating and 1,667 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 87% |
 Neutral | 10% | 9% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 85% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 31,279
Josh
Site Experience FeedbackSep 28, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Colleen
Site Experience FeedbackSep 28, 2026
I had a lot of trouble loading the web page. It had to retry 4 or 5 times
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Dbo454
Site Experience FeedbackSep 28, 2026
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marky
Site Experience FeedbackSep 28, 2026
Vitamin Shoppe is the best. I never go anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicky
Site Experience FeedbackSep 28, 2026
Easy and effective.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank M.
Post-Delivery FeedbackSep 28, 2026
Great Vitamin Shoppe brand prices and quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kane
Site Experience FeedbackSep 28, 2026
Website froze few times and slow processing
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Kim
Post-Delivery FeedbackSep 28, 2026
Great place to shop!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JMJour7
Site Experience FeedbackSep 28, 2026
good product my worry is with the continued hot weather, and vans trucks not A/C that vitamins may be compromised,. but the shops near me have moved
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blazim
Site Experience FeedbackSep 28, 2026
it was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AustinVeg
Site Experience FeedbackSep 28, 2026
I had problems checking out with Apple Pay
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Abe
Site Experience FeedbackSep 28, 2026
Love the price, BOGO and variety of products. Will be a reoccurring customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Watersaw
Site Experience FeedbackSep 28, 2026
Easy to navigate. Had exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JSully
Site Experience FeedbackSep 28, 2026
I had to enter items a couple of times, online order. I was glad to see the product I was looking for was on bogo 50% off though so the products were offered. It was a positive online shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hank
Site Experience FeedbackSep 28, 2026
I wish it made it easier to get the location and use my points but it felt like it kept giving me an error message for all of it or just eventually let me do it steps later in checkout but not before. Which was very weird. Still couldn’t use my points even tho I did have them
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
My Liver
Site Experience FeedbackSep 28, 2026
Very easy to find what I was looking for. Quick fast checkout no problems I love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vixcyn
Site Experience FeedbackSep 28, 2026
Overall, it was as expected, good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jessie
Site Experience FeedbackSep 28, 2026
Wonderful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackSep 28, 2026
It was very difficult finding items that were in stock in the app due to once I added them to the cart they were no longer in stock or available for specific shipping methods
- Overall Rating: 2
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gazza
Site Experience FeedbackSep 28, 2026
The checkout process was very slow... website kept glitching. Other than that, it was all standard and as expected.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 28, 2026
I signed up for one time delivery, but it kept showing Auto delivery, I could not complete my order. It took some time to figure out how to get it off of auto delivery. Being a first time customer, I would like to try to products before I commit to on going delivery.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Bidoof
Site Experience FeedbackSep 28, 2026
The mobile website optimization isn’t great but the products available make up for it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chris
Site Experience FeedbackSep 28, 2026
More information about rewards how they are earned and how to spend them would be appreciated i honestly had no idea about some of the benefits i ussually shop instore and they have not mentioned anything there other than i i would like to use any of my accumulated points towards purchase
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Hemmy
Site Experience FeedbackSep 28, 2026
The app did freeze a couple times when i was checking out.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chaz
Site Experience FeedbackSep 28, 2026
Confusing would not accept my location. Had to have customer support run me through the various options. Really easy way to think about this guy is just copy what Amazon does.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
DEBSR
Site Experience FeedbackSep 28, 2026
My interaction was very good; short and to the point...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fate
Site Experience FeedbackSep 28, 2026
Easy to find supplements and vitamins I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bonzo-323
Site Experience FeedbackSep 28, 2026
Very easy to navigate. Overall good design and easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackSep 28, 2026
great shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sxtrex66
Post-Delivery FeedbackSep 28, 2026
NA
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
zxrko
Site Experience FeedbackSep 28, 2026
Easy to see deals offering but I think they can work on the speed and layout of the website.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bashman
Site Experience FeedbackSep 28, 2026
It was amazing , very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Site Experience FeedbackSep 28, 2026
Convenient and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JBT
Site Experience FeedbackSep 28, 2026
Very easy to use. Checkout process was simple.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Buddy
Site Experience FeedbackSep 28, 2026
O.k.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brian
Post-Delivery FeedbackSep 28, 2026
Good experience will order again and tell friends
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TG
Site Experience FeedbackSep 28, 2026
Good BOGO deals and great shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 28, 2026
Good service
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
Domo
Site Experience FeedbackSep 28, 2026
I found the product it very fast. It also offered alternatives. I received nice discount.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Phil
Post-Delivery FeedbackSep 28, 2026
Vitamin Shoppe is great - if you carefully scrutinize the ingredients of what you buy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Antonio
Site Experience FeedbackSep 28, 2026
Easy to find what i was looking for
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Sky
Site Experience FeedbackSep 27, 2026
I love the sale going on, I had visited a location previously and the ease of ordering and getting online was explained by one of the workers and she made it seem very simple. Very thorough
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 27, 2026
Stuff out of stock
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Carl
Site Experience FeedbackSep 27, 2026
The inventory on the website isn’t accurate so some of my expected items weren’t available but it was still easy to use. Also when I signed up for an account it cleared my cart.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ria
Site Experience FeedbackSep 27, 2026
The website is always easy to use...everything was in stock...free shipping - can't beat THAT...I couldn't be happier!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BGAR
Site Experience FeedbackSep 27, 2026
Easy to order and get what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maya
Site Experience FeedbackSep 27, 2026
great! was told about the sale in store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MODAWG
Site Experience FeedbackSep 27, 2026
I figured out what I wanted and made my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tbow
Site Experience FeedbackSep 27, 2026
It was a very smooth experience. I'm looking forward to receiving my protein bars!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Megan
Site Experience FeedbackSep 27, 2026
Disappointed that a couple items were not available at my store for pick up
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9