The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.4/10 overall rating and 1,565 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 11% | 10% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 87% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 30,929
Online Shopper
Site Experience FeedbackAug 10, 2026
Today I purchased the products that I needed with no difficulty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marilyn
Site Experience FeedbackAug 10, 2026
Although I like Vitamin Shoppe's service, I have never been able to use a discount code, It's false advertising! Things that I order never qualify for any discount.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 10, 2026
Great place to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ricky ricardo
Site Experience FeedbackAug 10, 2026
It was greatc
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
God is a woman
Site Experience FeedbackAug 10, 2026
very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TwinMom19
Site Experience FeedbackAug 10, 2026
Ease of use in website. I like the rewards.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rigatony
Site Experience FeedbackAug 10, 2026
I had a good experience and got a great deal!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
JB
Site Experience FeedbackAug 10, 2026
The website was very easy to use navigate and make purchases with a variety of different payment methods. I will definitely start using this in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackAug 10, 2026
Had what I was looking for in stock and found it easily!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SilverEagle
Site Experience FeedbackAug 10, 2026
Website is great and had what I was shopping for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
Availability of product and ease of ordering on website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Vitamin shoppe
Site Experience FeedbackAug 10, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ana P
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackAug 10, 2026
Website was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
$15 lie
Site Experience FeedbackAug 10, 2026
Came on here to get the $15 off. Didn't get it so I removed one item from my cart that would have put me over that threshold, but wasn't an essential.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Available
Site Experience FeedbackAug 10, 2026
Found what I needed immediately
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose B
Site Experience FeedbackAug 10, 2026
It was easy to order and saved money on my purchases! Loved it thx VS!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anka
Site Experience FeedbackAug 10, 2026
It was easy to find quality products. All affordable too. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunny
Site Experience FeedbackAug 10, 2026
Overall good experience through the Vitamin Shoppe website, very easy to navigate through it, good deals everywhere!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vic
Site Experience FeedbackAug 10, 2026
The website was easy to navigate and had the product I wanted
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jess
Site Experience FeedbackAug 10, 2026
Amazinggg
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Hayden
Site Experience FeedbackAug 10, 2026
Interface was very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
I’m always greeted at the door. And asked if I needed any help.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ravingpat
Site Experience FeedbackAug 10, 2026
The site and store are having an issue communication- I have bought three time in store and have had ordered shipped to me 4 times and none of my points are ever registering - this will be my last order if it doesn't get fixed and I'll go directly to source
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ljdreamer
Site Experience FeedbackAug 10, 2026
Good it was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackAug 10, 2026
Good experience. Sad they sold out of the alani vanilla so quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP
Site Experience FeedbackAug 10, 2026
The website is very easy to use. It has improved greatly over the last two months.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
BAJ
Site Experience FeedbackAug 10, 2026
It was very clear what was in stock, could be picked up or shipped or what was out of stock
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
RyseAbove
Site Experience FeedbackAug 10, 2026
Good - found what I needed and there was a bogo going on for what I wanted. Bad - I feel like it’s the same flavors every time and rarely any new flavors are added
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
New Girl
Site Experience FeedbackAug 10, 2026
I was able to find exactly what I needed with a fast check out process. Best price I found
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BL
Site Experience FeedbackAug 10, 2026
Great and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
Everything went smooth !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caitlan
Site Experience FeedbackAug 10, 2026
Has all the products I wanted and at a great price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AP
Site Experience FeedbackAug 10, 2026
Always has flavors that aren’t in stock anywhere else!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kylie
Site Experience FeedbackAug 10, 2026
I’ve had very good experience, especially with the associates in the store. I called the double check that the website and app information was correct and they were very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC Fit Nut
Site Experience FeedbackAug 10, 2026
I received a notification about a seasonal dropped energy drink my wife loves. Immediately took to the item and saw all availability options in my area and decided to have them delivered to get more than 1. The whole process was quick and easy as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meg
Site Experience FeedbackAug 10, 2026
Website is easy to use I also follow vitamin shoppe on Instagram to know what's new and sales.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa C
Site Experience FeedbackAug 10, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RugRatt
Site Experience FeedbackAug 10, 2026
I used the app to order and I had what I was looking for in my cart ready to check out in less than 2 minutes. I always restock my energy drink supply with them bc they’re so accessible.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SDB
Site Experience FeedbackAug 10, 2026
Overall it was great. Had my hard to find item in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adam s
Post-Delivery FeedbackAug 10, 2026
Out of stock when I wanted the banana bread. Also boxes came really beat up. Guessing it was in shipping but all 4 boxes of protein bars were broken open.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 5
Blake B
Site Experience FeedbackAug 10, 2026
Good. Easy to find what I wanted!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emmy
Site Experience FeedbackAug 10, 2026
App was easy to download and change my password—experience was fast and coupon took money off my order which was nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pidge
Site Experience FeedbackAug 10, 2026
Used the app
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lana
Site Experience FeedbackAug 10, 2026
Easy to use. Worked fast got what I wanted easily.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chad
Site Experience FeedbackAug 10, 2026
It was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 10, 2026
Love the site very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patrick
Site Experience FeedbackAug 10, 2026
I didn’t get the discount using the app pretty misleading
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Tipper
Site Experience FeedbackAug 10, 2026
Extremely easy to utilize
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
Had a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10