The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.4/10 overall rating and 1,663 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 10% | 9% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 84% |
Neutral | 11% | 13% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 31,183
BrunoY
Site Experience FeedbackSep 23, 2026
All went well as always. I’m shopping here once a year or so
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rafiki
Site Experience FeedbackSep 23, 2026
Easy experience , found what I was looking for and had no trouble with the online transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackSep 23, 2026
Overall, my experience with the Vitamin Shoppe website was positive. It was easily navigated and checkout was efficient; I may download the app soon as I am on automated delivery now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackSep 23, 2026
It was good - just wish there were more rewards to being a member
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Rah1117
Site Experience FeedbackSep 23, 2026
I came here to get my products because I know they are products I can trust. Overall the website it great to navigate. There weren’t any annoying popups which I appreciated. Checkout was very simple and easy and I always love when I can use Apple Pay.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 23, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DH
Site Experience FeedbackSep 23, 2026
Good Experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vin
Site Experience FeedbackSep 23, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 23, 2026
Excellent prices motivated my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annette
Site Experience FeedbackSep 23, 2026
IT WAS QUICK AND EASY
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Willi88Z
Site Experience FeedbackSep 23, 2026
Shoppe is to easy to use. And always has deals, discounts, etc. And the pints adding up is always clutch/great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 23, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 23, 2026
Na
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
MRF
Site Experience FeedbackSep 23, 2026
Chat help was easy to find and responsive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pbsmith
Site Experience FeedbackSep 23, 2026
I’m excited to have an easy way to find the supplements my family needs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackSep 23, 2026
I wish that the rewards did not expire, other than that, I love Vitamin Shoppe
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FSierra
Site Experience FeedbackSep 23, 2026
The website was clear and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackSep 23, 2026
AWESOME
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brendan S
Site Experience FeedbackSep 23, 2026
I always would hesitate to order online instead just going to the store, but I do like the ease and convenience of ordering online.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
FIN2WIN
Site Experience FeedbackSep 23, 2026
Quick, efficient process as always... find the products to be good quality and perform well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Santi
Site Experience FeedbackSep 23, 2026
Easy and simple. Its the best part!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ryan
Site Experience FeedbackSep 23, 2026
The app seems slow at times and a little buggy. Wish I didn’t have to choose a home store, never intend on visiting the ones nearby.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bruce Bar
Site Experience FeedbackSep 23, 2026
I was looking for a specific item. I typed the name in the search bar and found it.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bets
Site Experience FeedbackSep 23, 2026
The vitamin shoppe is my go-to for vitamin shopping or comparing items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hannah
Site Experience FeedbackSep 23, 2026
Easy to navigate and find what I was looking for and details on it! Easy to redeem rewards points
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matthew
Site Experience FeedbackSep 23, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No name provided
Site Experience FeedbackSep 23, 2026
Product info good. Trying to figure out auto-delivery and subscriptions is confusing. I've had the experience where some products say, "Add to subscription" and others say "auto-delivery" but can't be scheduled. It's confusing. There should be one consistent method, regardless of what it's called, for managing and subscribing to any supplements you want delivered on a periodic schedule.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Linda
Post-Delivery FeedbackSep 23, 2026
Ordering online is super easy fast and convenient they also offered an additional % off for online orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Danny
Site Experience FeedbackSep 23, 2026
Smooth easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JG
Site Experience FeedbackSep 23, 2026
Your Sports Arena store has a great staff who is very helpful and informative. The store is also always very organized and clean.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P
Site Experience FeedbackSep 23, 2026
Ease of finding the product and adding it to my cart was good. Also looking at other products. What I didn't like was I signed up for email and text for a 15% off code but when I added the code it said I did not meet the qualifications but would not tell me why I didn't meet it so I could possibly fix that issue. And it seemed like it was a site wide code. So I don't understand
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Al
Site Experience FeedbackSep 23, 2026
Easy to find product and simple check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bria
Site Experience FeedbackSep 23, 2026
Smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackSep 23, 2026
It was a great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mike
Site Experience FeedbackSep 23, 2026
10 I had an issue with my account two days ago they fixed it told me to check back in, which was today was corrected so then I placed an order that I’ve been waiting to place until my account was fixed. Everything was good to go.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Indhi
Site Experience FeedbackSep 23, 2026
Easy way to shop for vitamins!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackSep 23, 2026
Everything was very smooth and was the best price around
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vanity
Site Experience FeedbackSep 23, 2026
Super easy to navigate and find what I’m looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miguel
Site Experience FeedbackSep 23, 2026
Always very quick and easy to find what I’m looking for. If one store doesn’t have what I need, another usually does. Friendly and knowledgeable staff
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jay Kross
Site Experience FeedbackSep 23, 2026
Website is great and in person things are organized and easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Champ
Site Experience FeedbackSep 23, 2026
Great experience. Typed in the search bar what I wanted and it showed up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 23, 2026
Super easy to find what I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackSep 23, 2026
Great experience! I would use this site again.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
aglocks
Site Experience FeedbackSep 23, 2026
Great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 23, 2026
Keep up Great work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jimmy
Site Experience FeedbackSep 23, 2026
It is very easy to navigate and to find the product I’m looking for. I also had an appointment with your nutritionist, which was very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bart
Site Experience FeedbackSep 23, 2026
Very easy and multiple branches. So could pick up whichever and accessible shipping and good subscription
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will
Site Experience FeedbackSep 23, 2026
Always a great wxperience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bossdoc
Site Experience FeedbackSep 23, 2026
ok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mpl33
Site Experience FeedbackSep 23, 2026
Easy to browse energy drinks to find a good deal and use my $5 reward at checkout
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10