The Vitamin Shoppe Reviews - 1,494 Post-Delivery Reviews - 9.4/10
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 84% |
 Neutral | 11% | 11% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 31,295
MACAdminLDO
Site Experience FeedbackJun 23, 2026
Easy to navigate. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackJun 23, 2026
Was great found what I wanted easy and they have it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joshua
Site Experience FeedbackJun 23, 2026
I like the suggested purchase items at the bottom of the site. This helped me not forget that I could get a FREE item with my qualifying purchase. Also, the cost per serving helped make purchase decisions.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 23, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chef d
Site Experience FeedbackJun 23, 2026
Ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Raquel
Site Experience FeedbackJun 23, 2026
Great however I couldn’t add rewards to my account due to not signing in. When I purchase at the store my phone number suffices for my rewards. I’d like for it to be the same for online purchases.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Anon
Site Experience FeedbackJun 23, 2026
It was good found what I needed quickly.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Happy Customer
Site Experience FeedbackJun 23, 2026
good experience
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJun 23, 2026
The website promotes current deals with codes such as free shipping. Bonus points and discount for spending x amount but none of them worked when tried. Even when satisfying requirements. Unless I missed some super small print. Solid variety of items, easy access to get product as quickly or convenient as you want
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Pbsub6814
Site Experience FeedbackJun 23, 2026
Good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackJun 23, 2026
It was easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
John
Site Experience FeedbackJun 23, 2026
Fast , easy, convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jason
Site Experience FeedbackJun 23, 2026
it automatically pulled from my PayPal account, which means anyone can log into my Vitamin Shoppe that opens up automatically and order whatever they want through my PayPal
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Bigguymikey
Site Experience FeedbackJun 23, 2026
Website is great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff W
Site Experience FeedbackJun 23, 2026
Easy to find, good sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allnighter
Site Experience FeedbackJun 23, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackJun 23, 2026
experience online is way better then going in store. Some of the workers have horrible customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MH
Site Experience FeedbackJun 23, 2026
I have been customer with Vitamin shoppe for years and they have very good quality and is available all the times and also shipping on time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ak
Site Experience FeedbackJun 23, 2026
Always quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Birds
Site Experience FeedbackJun 23, 2026
Not too much experience on how to do online, but everything went smoothly and looking forward to the next time I’m able to
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nrp
Site Experience FeedbackJun 23, 2026
The process was easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krissy2thicky
Site Experience FeedbackJun 23, 2026
The store had exactly what I was shopping for! The exact brands too! I hope they help
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gnice
Site Experience FeedbackJun 23, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lotus
Site Experience FeedbackJun 23, 2026
I loved my experience, the only issue for me was that they were out of Myo-inositol, and that was the main thing I needed.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Julian
Site Experience FeedbackJun 23, 2026
I love the vitamin shoppe and their app makes ordering and picking up a breeze when I have a busy day.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackJun 23, 2026
I really enjoy Gorilla Mind Energy drinks so your current sale makes a great opportunity to stock up. My only regret is that you don't have more of the flavors available as I would have purchased even more. I run a snack bar for my office and energy drinks are the biggest request I get. One thing about the survey; while I find it super useful, I want to highlight that it only allowed one option for how I am fulfilling my order. I like how I am able to pick up two of my items in a local store while I wait for my other item to be delivered to my home. With those comments made, I really enjoy The Vitamin Shoppe and I will definitely be placing plenty of orders in the future. All I ask is that you expand the selection of things like Gorilla Mind Energy Drinks so I can solely shop with you and not with competitors because they offer other options you do not.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Coach B
Site Experience FeedbackJun 23, 2026
There was several issues with calculating my latest reward balance, and I was not able to use my credits on my latest purchase. Five dollars of those credits disappeared after a canceled order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackJun 23, 2026
So fire, it’s so easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Great ordering experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gg
Site Experience FeedbackJun 23, 2026
I’ve had great experience with the website today all good things happen today. Thank you very much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LynnA
Site Experience FeedbackJun 23, 2026
A product that you carry was recommended to me by a friend so I decided to try it. While I was buying I noticed that you offer another product which I typically buy so I purchased it also because it was convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Good. I tried to zoom in on the product and it took me somewhere else off the products information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ketaki
Site Experience FeedbackJun 23, 2026
Easy to find products. Competitive pricing. Free shipping on larger orders. Good coupons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adam
Site Experience FeedbackJun 23, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roy
Site Experience FeedbackJun 23, 2026
The Vitamin Shoppe web page is very easy to shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackJun 23, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJun 23, 2026
My experience on the website is always great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackJun 23, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tara
Post-Delivery FeedbackJun 23, 2026
When I ordered my items, it said I would receive them the next day. Instead it took nearly a week.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 2
- Customer Support: 5
Sammee
Site Experience FeedbackJun 23, 2026
Just didn’t appreciate taxes being added at the last minute . Taxes are included in my savings calculations and it just held me up . Time and savings are important to me
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
rlogang
Site Experience FeedbackJun 23, 2026
Quick and easy
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Joshissquash
Post-Delivery FeedbackJun 23, 2026
I like the vitamin shoppe because they have a great selection and it’s convenient plus the prices are competitive, hard to get products in store sometimes
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Checkers
Site Experience FeedbackJun 23, 2026
I always enjoyed Vitamin Shoppe and its trusted products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Very good experience, easy to navigate through the website.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 23, 2026
Easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oj
Site Experience FeedbackJun 23, 2026
Always great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Onebex
Site Experience FeedbackJun 23, 2026
It was an easy experience and I got what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC
Site Experience FeedbackJun 23, 2026
Easy to order. Good payment options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gmode
Post-Delivery FeedbackJun 23, 2026
It took over a week to get product delivered for something that should have taken no more than two days.
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 1
- Customer Support: 5