Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,727 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 84% |
 Neutral | 10% | 10% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 80% |
Neutral | 14% | 13% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,444
Sienna
Site Experience FeedbackSep 14, 2026
Very easy to find the type of thing you are looking for, easily directed to correct places
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 14, 2026
Very smooth and great selection, excited to see the actual product in person
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B.B
Site Experience FeedbackSep 14, 2026
Easy to order
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 14, 2026
It was fine - the website looked great - the only thing I wish - is there were more items in my size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pau
Site Experience FeedbackSep 14, 2026
Bueno
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Alex
Site Experience FeedbackSep 14, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Henry
Site Experience FeedbackSep 14, 2026
Very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackSep 14, 2026
It was good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
CAR
Site Experience FeedbackSep 14, 2026
Everything was very easy to get to did not have a hard time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Henry
Site Experience FeedbackSep 14, 2026
Very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lau
Site Experience FeedbackSep 14, 2026
Like the photos, on size could be good if shoe the available items about my size, i like others pices, but mi size was unavailable
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
jack
Site Experience FeedbackSep 14, 2026
overall great experience. the website lagged a few times and during the confirming process which was a little frustrating but overall pleased with my order and excited to receive my first online order with VS. i am a short size 0, would love to model for you guys one day.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JV
Site Experience FeedbackSep 14, 2026
I bought the online sales
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Anais43
Site Experience FeedbackSep 14, 2026
El sitio web me parece excelente lo único malo es la complicaciones que tuve al momento de cancelar ya que me rechaza muchas veces la transacción y q no pude optar por la tarjeta de crédito de VS por no vivir en EEUU y deberían ofrecer una para toda Latinoamérica
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 14, 2026
Very easy!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Gigio
Site Experience FeedbackSep 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Desdall
Site Experience FeedbackSep 14, 2026
I will say the site was pretty straightforward but it did have a hard time going back to the page I wanted to go back to.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Girliegirl
Site Experience FeedbackSep 14, 2026
I was able to find what I wanted easily. The best deals were applied in my bag. So convenient!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Js
Site Experience FeedbackSep 14, 2026
It was pretty easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crys
Site Experience FeedbackSep 14, 2026
So far I'm loving my experience! Thank you Victoria's Secret!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lauren
Site Experience FeedbackSep 14, 2026
I love the sales you all have. I was needing a new white bra that I was like. Hope bras are on special or something similar today and they were and it was wonderful.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
sunnibunni540
Site Experience FeedbackSep 14, 2026
it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pooh
Site Experience FeedbackSep 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 14, 2026
See summary in prior box
- Overall Rating: 2
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jo
Site Experience FeedbackSep 14, 2026
Out of stock items not listed as out of stock until check out. That is really annoying.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackSep 14, 2026
I was trying to purchase items that I saw in the store earlier today. But it wasn't available online. I was using my birthday reward. But once I added the discount to my cart, the price went up and charged me for shipping. Which resulted in me having to buy more (not fair).
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Ira
Site Experience FeedbackSep 14, 2026
Checkout was a bit Cindy's regarding using the offer and discount codes
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Garrett
Site Experience FeedbackSep 14, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 14, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
SSY
Site Experience FeedbackSep 14, 2026
Easy to find what I was looking for and for 1/3 of the price of some other brands.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angela
Site Experience FeedbackSep 14, 2026
I went to what I wanted added to cart and paid. Very easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackSep 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki
Site Experience FeedbackSep 14, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Elisionna
Site Experience FeedbackSep 14, 2026
It’s very easy to order online and accessing my credit card account
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AuntyB
Post-Delivery FeedbackSep 14, 2026
updating my brassiere draw and wanted to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
China
Site Experience FeedbackSep 14, 2026
It’s very easy and fast to find product, and easy to check out with all the coupons easy to see
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 14, 2026
I’m good with the website the way I shop with Victoria secret
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 14, 2026
I went to VS and they did not have the fragance i’ve purchased in web.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betsy
Site Experience FeedbackSep 14, 2026
It was nice to find exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bekki
Site Experience FeedbackSep 14, 2026
I really appreciate the past order details for use as a reference for myself and my daughters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thankful
Site Experience FeedbackSep 14, 2026
Experience is always great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ginny
Site Experience FeedbackSep 14, 2026
Good experience. Easy to use website and easy to apply fiscounts. Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queen Fine shit
Site Experience FeedbackSep 14, 2026
It was my pleasure in purchasing from you 💙
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Chichi
Site Experience FeedbackSep 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jose
Site Experience FeedbackSep 14, 2026
Bueno
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jo
Site Experience FeedbackSep 14, 2026
Trying to use Victoria’s circuit website was a nightmare. I spent two hours of my day trying to do this. It would not let me use my Victoria’s Secret card. It kept saying there was an error. I even called the number on the back of the card for assistance to ask about if this card was successfully activated and they told me yes, but then I tried to use it apparently was not and all they were trying to do was sell me some promotion for the card when I literally just wanted to purchase items from Victoria’s Secret I ended up having to use my own personal debit card with no answers to why the card wouldn’t work. I’ve been a loyal member for over 20 years. This is ridiculous and you guys really need to get purchasing online together
- Overall Rating: 1
- Would Shop Here Again: 4
- Likelihood To Recommend: 1
Janell
Site Experience FeedbackSep 14, 2026
It was good, site was easily understood and efficient to work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Micah
Site Experience FeedbackSep 14, 2026
Very quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dmpersic
Post-Delivery FeedbackSep 14, 2026
Great value!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: N/A
Chi
Site Experience FeedbackSep 14, 2026
Overall it was good just need more variety in sizes
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 5