Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,728 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 84% |
 Neutral | 10% | 9% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 80% |
Neutral | 14% | 13% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,425
Lucille Angelica
Site Experience FeedbackSep 15, 2026
Very nice website, I ordered a bag so that’s exciting
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Renee
Site Experience FeedbackSep 15, 2026
It was easy to find what I wanted and ordering with a gift card was easy! Plus I had two rewards that I could apply to my order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bev
Site Experience FeedbackSep 15, 2026
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
CMC
Post-Delivery FeedbackSep 15, 2026
Everything was fine. Very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 15, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackSep 15, 2026
Everything was easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joanna
Site Experience FeedbackSep 15, 2026
Website was fine but you didn’t have good selection for product i really needed . You used to have the gift set now you don’t . Your website is beautiful and I love the products just wish you had the gift set for the perfume I ordered.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Jules
Post-Delivery FeedbackSep 15, 2026
If your boots are big, don't order from Victoria's Secret! They try to make them bigger! The rest of their stuff is great, not their bras!
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackSep 15, 2026
Easy to find items. Must have more sizes available, esp on sale items
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
jbstang
Site Experience FeedbackSep 15, 2026
The only 2 people I've ordered Victoria's Secret for are my daughter and granddaughter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
I.Hairston
Site Experience FeedbackSep 15, 2026
Im excited to smell all these new scents!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Post-Delivery FeedbackSep 15, 2026
None
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
FANI
Site Experience FeedbackSep 15, 2026
Im very statisfied with my experience with shopping online. Victoria secret always has the best checkout experience and there is always offers to choose from to make ur shopping better!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Super fan
Site Experience FeedbackSep 15, 2026
Awesomeness
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Card holder
Site Experience FeedbackSep 15, 2026
The website is glitchy and so is the app. Makes it difficult to shop and pay my credit card. I hate trying to pay my credit card in app or on website. Literally ticks me off so bad everytime
- Overall Rating: 1
- Would Shop Here Again: 8
- Likelihood To Recommend: 2
Cp
Site Experience FeedbackSep 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clara
Site Experience FeedbackSep 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 15, 2026
Great experience and great deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
spyder3778
Site Experience FeedbackSep 15, 2026
Always love shopping at VS. Love the designs and quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 15, 2026
N/A
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MB customer
Site Experience FeedbackSep 15, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lillie
Site Experience FeedbackSep 15, 2026
It was pretty straight forward which made it so nice to order online. Ordering online was a big success for me. Due to my experience being easy I'll start Ordering more online purchases from VS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trina822
Site Experience FeedbackSep 15, 2026
Everything is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackSep 15, 2026
It was good, I think that if I make an order for a deal like the 10 for 40 and I need to return cuz the size is too big that I should be able to switch them out for a smaller size instead of returning and not getting the deal. Because of that I am less likely to want to order online again
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ayi
Site Experience FeedbackSep 15, 2026
Everything great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laurie
Site Experience FeedbackSep 15, 2026
I had to go up a band size but not cup size The bras I like or ones similar didn’t come in that size I had to go with other options Still found something tho
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matty
Site Experience FeedbackSep 15, 2026
I don’t think you’ll read this but bras are way too expensive. It was almost 50$ for me to just order a bra today. Also we need more structure on the bands. With the banding on the edges and the mesh or thin fabric on the inside where the clasps are. It makes your rib fat squish out of the bra, it looks flattering on no one but the skinny girls with 0% body fat. Thank u
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jojo
Site Experience FeedbackSep 15, 2026
VS products are awesome!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Post-Delivery FeedbackSep 15, 2026
It was a good experience ordering online and I like the products that you guys sell and it just it works for me when I don't have time to go to my local mall and go get stuff that I need all in one shot so I just ordered online I mean because I have number membership so I liked it and I would love to order more off of there because I like the leggings my last pair of leggings I had that were black they got nothing but holes in them I had them since the pandemic so it had been 5 years they fell apart
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
PJ
Site Experience FeedbackSep 15, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 15, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen C
Site Experience FeedbackSep 15, 2026
Staff at central mall in fort Smith Arkansas are great! Please offer more cotton bras on your stores to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
y_b
Site Experience FeedbackSep 15, 2026
10/0
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandie
Site Experience FeedbackSep 15, 2026
Very easy to shop online. Will be doing it again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Post-Delivery FeedbackSep 15, 2026
I am extremely satisfied with Victoria’s Secret and PINK merchandise. My orders always arrive on time, the quality is excellent, and I have never needed to make a return. I have absolutely no complaints and will continue shopping with Victoria’s Secret and PINK!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
J9
Site Experience FeedbackSep 15, 2026
All was good today
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Satisfaction
Post-Delivery FeedbackSep 15, 2026
Great product and on sale. Win. Win.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Brazzirs
Post-Delivery FeedbackSep 15, 2026
To be honest, the experience was a mix of both good and bad. I placed an order during a great promotion and got an amazing deal on 8 bottles of body wash and 2 pairs of panties. The price was excellent, but the way the warehouse packaged the items was a complete disaster. Everything was thrown loose into a large plastic shipping bag with no protective box or padding. Because these body washes don't have liquid safety seals under the caps, the rough transit caused two bottles to leak completely over the lids and left another one totally crushed and squashed.The saving grace was their customer support. I hopped onto a live chat and connected with an agent named Jenica L. She was absolutely fantastic—incredibly polite, understood the issue right away, and processed a replacement order for the 3 damaged bottles in less than five minutes without making me hassle with a return.I would still recommend Victoria's Secret because their products and discounts are great, and their customer care team will immediately make things right if something goes wrong. However, I’d warn a friend to expect potential shipping messes until corporate forces their fulfillment centers to start shipping heavy liquid items in sturdy cardboard boxes instead of soft plastic bags.
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 10
Ssteele
Site Experience FeedbackSep 15, 2026
It was a great experience all around.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kristi A.
Site Experience FeedbackSep 15, 2026
Finding what I wanted was easy. I don’t like that so many items are out of stock. I also went to filter by size, but it wasn’t letting me do that.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sz
Site Experience FeedbackSep 15, 2026
It went very smoothly I got some great buys and used some amazing coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tonrie
Site Experience FeedbackSep 15, 2026
I love the quality of my purchases from bras to lounge wear sleep wear and underwear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MickeyIckey
Post-Delivery FeedbackSep 15, 2026
Everything was perfect never had a bad experience with Victoria Secret
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mel
Post-Delivery FeedbackSep 15, 2026
I purchased body spray for the two cologne that I like. The price, ordering experience and delivery were great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mld
Post-Delivery FeedbackSep 15, 2026
The price and quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JjessieM
Site Experience FeedbackSep 15, 2026
Quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marcie
Site Experience FeedbackSep 15, 2026
Always find good buys and love VS!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toni
Post-Delivery FeedbackSep 15, 2026
Cheeky underwear is ghe way to go
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
ownersksne
Post-Delivery FeedbackSep 15, 2026
It was great, package arrived on time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Chapina
Site Experience FeedbackSep 15, 2026
Was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10