Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.2/10 overall rating and 4,787 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 85% |
 Neutral | 10% | 9% |
 Negative | 7% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 80% |
Neutral | 14% | 13% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,366
Lovejesus
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sah
Site Experience FeedbackSep 5, 2026
For some reason, I can’t add more than 30 items to my cart and it makes the older products that I’ve added just disappear so I have to search for them again and I understand. Maybe it’s like a limitation of some sort but it’s just annoying how they disappear because I will make a second purchase. And again, you have nothing yellow and orange in stock even corals will do and they’re barely in stock. You should have more peachy shades since they really complement brown skin and you have a lot of customers worldwide looking for them, overall great experience and I love how it’s always a sale. Involvement shopping is easy and quick. I don’t have to think about it twice.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
nBb
Site Experience FeedbackSep 5, 2026
No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JoyRox
Site Experience FeedbackSep 5, 2026
Overall I love VS and the site is so easy to use that I am constantly wanting to buy things.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackSep 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Endlesstory
Site Experience FeedbackSep 5, 2026
It was a good experience I like that the present offers kept being displayed that I was aware. I also like that the highlighted sale prices were shown. And I was pleased to have my shipping number received quickly.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Giss
Site Experience FeedbackSep 5, 2026
Giss Es una página muy confiable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
I tried to check out, no joke over 50 times from 7pm to it’s now 11:30. Inventory and coupons kept changing and Not working
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Felicity
Site Experience FeedbackSep 5, 2026
Great selection (obviously!) but the website is a little slow to load, not sure why.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
I was bummed that my PINK100 didn’t work for the free Denim Tote. That was the only reason why I ordered anything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicky
Site Experience FeedbackSep 5, 2026
The app would not allow me to use PayPal or klarna. I had to go to the website directly to purchase my order using PayPal. That was frustrating. Once on the website I had no issues using my PayPal for payment. Please fix this issue on the app
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 5, 2026
I didn't like being shown my cart every time I added something. I was purchasing 10 or more items and didn't like clicking out of the cart each time. Also as I mentioned, my daughter could not get free shipping when placing her order, but when I placed the exact same order to be shipped to her, it was free. This doesn't make any sense to me but she sent me a screenshot of her shopping cart.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 2
La chika
Site Experience FeedbackSep 5, 2026
It was a good experience,,I always like any rewards
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Grate choices just hard to understand the size on both products
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Dom
Site Experience FeedbackSep 5, 2026
Everything was great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Excelente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Nice easy online
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 9
Pja
Site Experience FeedbackSep 5, 2026
Easy to pick items i wanted, check out was annoying having to try several times to check out because of gift wrapping message error
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
#PinkAD
Site Experience FeedbackSep 5, 2026
I thought the website was east to use and navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peggy
Site Experience FeedbackSep 5, 2026
I was approved for a Victoria secret credit card today and i am beyond happy and excited to continue my business with this company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Narb
Site Experience FeedbackSep 5, 2026
Easy to find what I was looking for
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
GalaxyLover
Site Experience FeedbackSep 5, 2026
Everything was easy to navigate I like the sales makes it more affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SecretVictoria
Site Experience FeedbackSep 5, 2026
Multiple technical issues with adding items to cart and cart limits
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
May
Site Experience FeedbackSep 5, 2026
Some pictures are not clear or blurred
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mix
Site Experience FeedbackSep 5, 2026
Nan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bitty
Site Experience FeedbackSep 5, 2026
I get a little confused with the different styles when opening a style to pick the color. The designs are different and so is the item all together sometimes. But I keep coming back Love Pink!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelby
Site Experience FeedbackSep 5, 2026
Enjoyable and easy shopping experience as always!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
T
Site Experience FeedbackSep 5, 2026
It was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chb
Site Experience FeedbackSep 5, 2026
I like the products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ande
Site Experience FeedbackSep 5, 2026
It was pretty good and fast, that’s how usually when I buy online goes. I like it.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackSep 5, 2026
Everything good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elsa
Site Experience FeedbackSep 5, 2026
I have always had a good experiencia with you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big D
Site Experience FeedbackSep 5, 2026
Website is slow
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Boyshorts at 50! For the first time! So excited 😊
Site Experience FeedbackSep 5, 2026
One of the best websites to look around and navigate I loved shopping here! Thanks for putting your perfume and panties on sale. This is the first time I'm going to be trying boy shorts?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
This is all fine and I made a purchase and at checkout ordered a sweatshirt in a larger size that was not available in store. It was very easy and painless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Easy to order. Even easier to check out
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lex
Site Experience FeedbackSep 5, 2026
Would not accept my vs credit card. Then when I looked up my details, it said I could use it but everytime I clicked the continue button, it never pasted to the actual payment screen. I ended up having to use my bank card. Other than that the website ran smoothly and I was able to get the deal.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 5, 2026
It was good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 5, 2026
It took me 4 hrs to check out because afterpay keeps locking up.
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 5, 2026
It was good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 5, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miralurdi
Site Experience FeedbackSep 5, 2026
I love it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Hollywood
Site Experience FeedbackSep 5, 2026
So easy to use this site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slg
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maria
Site Experience FeedbackSep 5, 2026
Sometimes the bargain is good when they go on sale, but sometimes it’s very expensive so I wait for the items to go on sale
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
N-A
Site Experience FeedbackSep 5, 2026
The website was fine. The survey was too lpong.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
K10
Site Experience FeedbackSep 5, 2026
It was fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
JP
Site Experience FeedbackSep 5, 2026
The online ordering was a good experience just disappointing when the tote was not available. The purple tote bag. I really wanted one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10