Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,762 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 85% |
 Neutral | 10% | 9% |
 Negative | 7% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 80% |
Neutral | 14% | 13% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 45,160
Online Shopper
Site Experience FeedbackAug 23, 2026
As I stated it said I was eligible for free shipping but then when I checked out I ended up paying for the shipping. I orginally was ordering because of the free shipping as well as the sale price
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackAug 23, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Wise One
Post-Delivery FeedbackAug 23, 2026
I like when a website is easy to read, understand, and use. Victoria Secret met my expectations.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lisa
Post-Delivery FeedbackAug 23, 2026
I found so many good deals on sale. There are lots of options in my size. And the shipping is pretty fast. I love the quality of their clothes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 23, 2026
I really liked Victoria secret
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
chika
Site Experience FeedbackAug 23, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 23, 2026
I have been a long time customer! I have always been very happy with their products!😊 Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sdwright
Post-Delivery FeedbackAug 23, 2026
Bikini with tag run bigger than bikini with printed on tag in the panties
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 23, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MyMy
Post-Delivery FeedbackAug 23, 2026
I had went online through an email I received to browse on Victoria's Secret. I saw all these great items, The ones I decided on were on sale. The prices were great, I placed my order online. I got tracking and delivery information, via email. It came quickly and was packaged well. A Great experience from start to finish. I love Victoria Secret!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 23, 2026
I bought a few tshirts from Pink and a few pairs of panties since a sale was going on the day I was shopping. Then I ordered 2 pairs of sneakers because the store didn’t have my size. I am very satisfied with all my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Gigi
Site Experience FeedbackAug 23, 2026
It was fine.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweet Cer
Post-Delivery FeedbackAug 23, 2026
I like the products a lot, but I feel like they are getting smaller and smaller each year. The quality is about the same, which is good. I love the sales and I love being a rewards member. I just don’t like how sizes keep changing on the same
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Pits
Post-Delivery FeedbackAug 23, 2026
Lots of variaty, easy shopping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Julez
Post-Delivery FeedbackAug 23, 2026
Love love VS I love the selection of bras and panties and their perfume
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jim
Site Experience FeedbackAug 23, 2026
I spent a lot of extra time trying to send a message with my gift card. Finally the second person I talked to told me you could not do that. I had to have the gift card sent to me and then forward to the recipient with my message. Ridiculous!
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
Joany
Post-Delivery FeedbackAug 23, 2026
Process return good very good customer service in store friendly assist young lady advicehelp find correct bra size..Great customer service desk.green bra seemed worn..
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Tabs
Post-Delivery FeedbackAug 23, 2026
Love the new vintage body sprays wish you would bring more back I love both yalls stores
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Underwear
Post-Delivery FeedbackAug 23, 2026
It was easy to order and I received my order quickly
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
Kokee
Post-Delivery FeedbackAug 23, 2026
It's easy to shop. Most of the products that were on sale were available
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 23, 2026
Finally received my order , 4 days later than originally expected. Super excited , open the package and my sweatpants were labeled wrong …. The seen in tag said Medium and the Patrice tag and packaging said XXL . Had to contact them 2 different times to get resolved, ask have to drive over a hour to the closest location to return them . The whole reason I order online is so I DONT have to drive all the way there.
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 7
- On Time Delivery: 3
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 23, 2026
I have been very satisfied with all of my Victoria Secret brand items regarding styles, fit, and sizes. I FIND ADORE'S SIZING ARE A TOSS UP. Maybe it fits, maybe it doesn't.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
PinkSparkleTini
Post-Delivery FeedbackAug 22, 2026
see previous comments
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 2
- On Time Delivery: 1
- Customer Support: 1
Kaku
Post-Delivery FeedbackAug 22, 2026
Si la recomiendo muy bien
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
BCB100105
Site Experience FeedbackAug 22, 2026
Easy to navigate website. Wide selection of quality items I was considering to purchase. Current discount excellent. No problems during the checkout process. Estimated delivery time meets my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 22, 2026
My granddaughter made a purchase and she loves everything. Order was fast with 2 items missing which came in 2 days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
CK
Site Experience FeedbackAug 22, 2026
I enjoyed shopping especially things I love was on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 22, 2026
The store didn't have what I was looking for. My in-store items were almost rung up wrong. They were unaware of their own sale. But they did honor the price. I found the scent I wanted on line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Buen producto a tiempo a la puerta de tu casa.
Post-Delivery FeedbackAug 22, 2026
Me gustó encargar los productos con victoria secret sin tener que salir a la tienda. Todo fue super rapido y me llegó todo muy bien.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 22, 2026
Tt
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tayy
Post-Delivery FeedbackAug 22, 2026
I would recommend Victoria secret I didn’t have an issue with anything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 22, 2026
I llove the product and have worn these panties for years. But not having my color in the store makes it difficult.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: 9
Karlie
Post-Delivery FeedbackAug 22, 2026
I highly recommend these products and Victoria secret oroducts they are very well made
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jean
Post-Delivery FeedbackAug 22, 2026
The quality of products are perfect prices are fair and i love shopping with Victoria secrets
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 22, 2026
I was looking to purchase a new bra and panty set. I bought the Dream Angels white bra with matching panties. I love this collection, they fit nice and last a long time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
kamila
Post-Delivery FeedbackAug 22, 2026
peak underwear i feel so sexy in them 🥰🥰🥰 wish they had some of the cutest ones more in stock though
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Sky
Post-Delivery FeedbackAug 22, 2026
Great experience ordering online. Our store does not sell small enough band sizes, so we had to resort to ordering online and the process was really easy. Picked out a style and put in the size needed and was able to see all available bras.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kk19067
Post-Delivery FeedbackAug 22, 2026
I have always had a great experience with victoria's secret shipping. And product availability. I purchased victoria's secret products for my daughter who shops there frequently. She enjoys the quality of the products, sale prices are outstanding and affordable, the customer service when you go into the store is wonderful. Everyone reaches out, and it's always there to assist. I just ordered my daughter some stuff, and it's packaged very nicely, and the one factor that stands out is its immediately shipped out. I love the fact that you get it so quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
.
Post-Delivery FeedbackAug 22, 2026
they didnt have the print i loved in my size
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
ilovevs
Post-Delivery FeedbackAug 22, 2026
I ordered an amzing order and the products were very quality but i was sent an email saying they would come on the 17th and they came on the 18th.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 10
Items damaged again
Site Experience FeedbackAug 22, 2026
Items arrived damaged- 2nd time this happened. Then items sold out
- Overall Rating: 6
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Serenity
Site Experience FeedbackAug 22, 2026
My overall interaction with the website today; was fantastic!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sonya
Site Experience FeedbackAug 21, 2026
Good experience and fairly easy to use. Happy to see models that look like everyday people
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 21, 2026
Very good purchased! Agree
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Jan
Site Experience FeedbackAug 21, 2026
I knew exactly what I was looking for and had no problem finding it and then ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ferdie
Post-Delivery FeedbackAug 21, 2026
We love to online purchase and delivered ontime together with informations tru eqmil
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pairofjeans
Post-Delivery FeedbackAug 21, 2026
Fin items on line. Didn’t see in store. Purchased some clearance items. Fun experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
Jac59
Site Experience FeedbackAug 21, 2026
Easy to maneuver
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 21, 2026
The package was semi opened, it looked like the bag opened on its own while through transit. Thankfully none of the items were missing. Maybe next time, use a more secure bag for shipping. Otherwise everything went well and shipping was quick.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Ayi
Post-Delivery FeedbackAug 21, 2026
Always having an amazing experience, I’m a satisfied customer,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10