Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,749 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 83% |
 Neutral | 10% | 11% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 77% |
Neutral | 14% | 14% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 45,114
Cam
Site Experience FeedbackJul 25, 2026
overall, the website was really straightforward. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
SMPK
Site Experience FeedbackJul 25, 2026
PLEASE make it easier to order to US military PO Boxes! It’s lovely that you allow shipping to the APO but it doesn’t consider that if I’m in the Armed Forces Europe or other overseas location, while my address is technically US…my phone number is international. There is no option to add an international phone number. We have lived overseas for 10+ years so would be great to see a fix to this ongoing issue. Either don’t require a US phone number for the order (email should be good enough) OR allow the number to be changed to an international number if Armed Forces Americas, Europe, Pacific, etc is selected. Thank you! 🤩 Love VS and Pink and sometimes prefer the US shop vs the international shops…
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mary
Site Experience FeedbackJul 25, 2026
Normal interaction
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Erika
Site Experience FeedbackJul 25, 2026
Was amazing!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 25, 2026
Great
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
The best!
Site Experience FeedbackJul 25, 2026
I love VS products and how many deals and sales you can get with each purchase. Will always buy my intimates from them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raven
Site Experience FeedbackJul 25, 2026
Experience was great with the website and the selection is great
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Carrie
Site Experience FeedbackJul 25, 2026
I just love how easy and user friendly that the online ordering offers. I love that the website is not slow as in comparison to others.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Husband
Site Experience FeedbackJul 25, 2026
Shopping Victoria Secret on-line was easy and made shopping for my wife’s gifts very nice.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
mill
Site Experience FeedbackJul 25, 2026
i love victoria secret, discounts helped me a ton with my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Have a birthday reward and couldn’t even use it with another code. Used to be able to use multiple rewards but not anymore
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJul 25, 2026
Offer codes are always excluded for most purchases.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 25, 2026
Ease of shopping. Good deals.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jubilee
Site Experience FeedbackJul 25, 2026
Very good!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 25, 2026
Easy to use
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tray
Site Experience FeedbackJul 25, 2026
Easy and understandable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Delilah
Site Experience FeedbackJul 25, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJul 25, 2026
It was good thanks
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lorie
Site Experience FeedbackJul 25, 2026
The prices were surprisingly affordable. I will be shopping here for more bachelorette gifts in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ghost
Post-Delivery FeedbackJul 25, 2026
Victoria secret is amazing after all these years. Thank you for everything. 🙌😀
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Monse
Site Experience FeedbackJul 25, 2026
I managed to go through this website with ease.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 25, 2026
I like to go to the store and see the things I’m interested to buy. I don’t like to buy online, but sometimes I see the sales and discounts.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shell
Site Experience FeedbackJul 25, 2026
It went well. I wish there were more perfume sets available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NP
Site Experience FeedbackJul 25, 2026
I’m not sure why the site asked for the last four digits of my Social Security number during checkout. I didn’t feel comfortable providing that information. I logged out and back in, and afterward I was able to complete the checkout normally.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Teebaby
Site Experience FeedbackJul 25, 2026
Good shopping for teen daughters
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Hoofin It
Site Experience FeedbackJul 25, 2026
My experience was good. I didn’t have a bad experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweets198018
Site Experience FeedbackJul 25, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Limited income 50 + woman
Site Experience FeedbackJul 25, 2026
I understand prices raise due to the economy, but Victoria secrets bra's are getting too expensive for me to afford anymore. I've always purchased my bra's from them but the prices are too high for me now and I have to save money for months just to afford a new bra. I know this company makes alot of money but the prices are ridiculous now. At least offer a discount on people over 50 or something.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJul 25, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 25, 2026
There was some sales
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
I spent way too much time finding a pair of crop leggings since you have none? It is the middle of the summer so I expected more to be available? After adding pajamas to my order I read the reviews only to decide I had better not buy due to lack of quality.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Queen Mother
Site Experience FeedbackJul 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackJul 25, 2026
First time in a long time using it and it saves time purchasing the it in the store.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
catwoman
Site Experience FeedbackJul 25, 2026
I usually find what I'm looking for I love mist perfume and the pieces are reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RUSH
Site Experience FeedbackJul 25, 2026
Navigation was easy, great photos and details
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cancunbabe
Site Experience FeedbackJul 25, 2026
I went looking for zip up hoodies. They were easy to find and I got a great deal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Men's cologne
Site Experience FeedbackJul 25, 2026
Great smelling cologne. Actually recommend by my grandson.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
HightsGirl
Site Experience FeedbackJul 25, 2026
Everything was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kiki
Site Experience FeedbackJul 25, 2026
Great need to get bigger print
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Super easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andre
Site Experience FeedbackJul 25, 2026
Me encantan los productos, en especial sus fragancias masculinas y femeninas. Son perfectas para toda ocasión.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thickgurl
Site Experience FeedbackJul 25, 2026
No
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Site Experience FeedbackJul 25, 2026
Cant wait to get the beach towel and pillow. Every summer thr brCj towels are a ALL TIME FAV!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mercy
Site Experience FeedbackJul 25, 2026
Very excited to have learned I was pre-qualified for the VS card. It took me from “just looking” to purchasing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pandamar
Site Experience FeedbackJul 25, 2026
Always easy to navigate the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kris
Site Experience FeedbackJul 25, 2026
Easy to navigate and prices are clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
I couldn't use my Victoria secret card that I applied for during checkout, I couldn't put the credit card number manually because I was not given the new account number so I just paid with Klarna.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 25, 2026
wish that you stocked up on more neutrals for everyday bras.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 25, 2026
I am not very computer literate, but I was able to navigate the on-line process for ordering a bra. I just hope it is the one I think it is in reality. It is difficult for me to make a decision on the description and picture of the product. Hopefully I will not have to return it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10