Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,712 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 86% |
 Neutral | 9% | 9% |
 Negative | 7% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 79% |
Neutral | 14% | 14% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 45,121
Santi
Site Experience FeedbackAug 14, 2026
It was good because it’s a gift for my girlfriend. I just wasn’t it expected to be that much.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 14, 2026
Hard to tell what exactly I had in cart when I select the item and it takes me to the entire collection and not specifically the item in the cart. So I would have to then sort through to find the images of what was in cart.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ms.V
Site Experience FeedbackAug 14, 2026
Overall excellent experience!!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Trish
Site Experience FeedbackAug 14, 2026
Very easy to navigate the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niyah
Site Experience FeedbackAug 14, 2026
Everything was good; no complaints!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Na
Site Experience FeedbackAug 14, 2026
Every thing was great price good and shipping good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aileen
Site Experience FeedbackAug 14, 2026
I just wanted some underware
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackAug 14, 2026
It was very good and I am very happy with my purchase and how quickly it was said to ship!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Great site easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em
Site Experience FeedbackAug 14, 2026
Would like to to pick multiple things at once as in when you have panty sale five would like to be able to stay in the selected underpants area
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Finding the products I was looking for was easy. Checking out was cumbersome.
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jo Jo
Site Experience FeedbackAug 14, 2026
Always a great shopping experience. Plenty of colors in my bra size available. The bras are so soft and comfortable, VS is the only brand of bras and underwear that I wear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nancy
Site Experience FeedbackAug 14, 2026
Muy buena 👌
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ki
Site Experience FeedbackAug 14, 2026
The website is easy to navigate and it’s nice that you can go back and forth between pink and VS without it deleting your items or having to do separate checkouts. It did reload a few minutes and I thought I was going to lose the items in my cart and thankfully I did not. It is nice you’re able to select your size and it will stay selected so you can see all availability for you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
It was great! Easy to find stuff and great selection
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ari
Site Experience FeedbackAug 14, 2026
So far so good. I purchased a bra in February and looked it up on the website in August based on that last e-receipt and repurchased in different colors since they’re always sold out in stores in my size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Navarro
Site Experience FeedbackAug 14, 2026
I love shopping VS and Pink
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harv
Site Experience FeedbackAug 14, 2026
Very good I ordered my wife some underwear and a night gown she picked them out and never had any issues with online orders for her
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jazzy
Post-Delivery FeedbackAug 14, 2026
The customer care department at Victoria Secret cares deeply about resolving customers issues. They will listen diligently and provide the best resolution to any problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
ESsackett
Site Experience FeedbackAug 14, 2026
Pretty easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samantha1962
Site Experience FeedbackAug 14, 2026
Was looking for Love Spell and Pure Seduction. Caught a sale. Lovely!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 14, 2026
I ordered a tote
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Very good interaction website very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicky
Site Experience FeedbackAug 14, 2026
I was trying to get as much of a discount as possible, but I couldn't. I was trying to avoid paying for shipping when using the pickup option, but there was no availability in any store near me
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Yokie
Site Experience FeedbackAug 14, 2026
It went smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GC
Site Experience FeedbackAug 14, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa Sanchez
Site Experience FeedbackAug 14, 2026
My experience with the website has always been a smooth process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Onecrazymother
Site Experience FeedbackAug 14, 2026
It would be great if we could use the freebies when you spend over 100 and it wasn't like an offer like the 20% or 30% off. Freebies should just be free gifts for spending so much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
They took my free gift of saying low quality. I was supposed to get the free makeup bag with 100 vs purchase card.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Honey
Site Experience FeedbackAug 14, 2026
It was easy to find what I wanted
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
ale
Site Experience FeedbackAug 14, 2026
i really enjoyed it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann
Site Experience FeedbackAug 14, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terri
Site Experience FeedbackAug 14, 2026
Very easy to order product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Aggravated that every time went to use an offer, it wouldn’t let me use. Why offer discounts when you can’t use.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Branch
Site Experience FeedbackAug 14, 2026
Adding additional information was troubling
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Would rather shop online
Site Experience FeedbackAug 14, 2026
It’s actually really improved the sight is way more accurate now then before navigating around her website is much more efficient
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Satisfied customer
Site Experience FeedbackAug 14, 2026
Great, no issues at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Helly
Site Experience FeedbackAug 14, 2026
Very easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karlie
Site Experience FeedbackAug 14, 2026
Very easy to manuvere
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niki LunaSolis
Site Experience FeedbackAug 14, 2026
When I went back to order the same item in a different color it went to another product
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em
Site Experience FeedbackAug 14, 2026
I can’t get over the sales!! They were amazing!! Looking forward to some new Halloween merch!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackAug 14, 2026
Easy to access and get exactly what your looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackAug 14, 2026
It was an issue to use the discount as I wanted to use my pay pal not VS card
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
Buba70
Site Experience FeedbackAug 14, 2026
All good. I have no bad experience completing the survey.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 14, 2026
Ease of use Quick response time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
See previous comments. Terrible online experience. Very clunky.
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
Big Dee
Site Experience FeedbackAug 14, 2026
User friendly easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10