Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,871 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 9% | 9% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 80% |
Neutral | 13% | 13% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 47,673
mom
Post-Delivery FeedbackNov 5, 2026
all good. recommend. loved my bras
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 5, 2026
Poor selection of available sizes with a newly dropped design
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Mimi
Site Experience FeedbackNov 5, 2026
Good service Melissa
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pleasedonotpublish
Site Experience FeedbackNov 5, 2026
This is a comment for today and anytime I need to shop on Victoria's Secret. I always like to wear the same color/print for my bras and panties, and I can never find the right color combination in the sizes and styles I like. I always ultimately have to choose another color or another style of product altogether to get the same or similar color combinations. I wish this problem could be addressed by offering the same colors across at least the same collection line of bras and panties. The other thing, I wish the panties were full coverage and made with the shiny microfiber instead of cotton. I have sensitive skin issues, and especially during hot weather, I get rashes from fitted clothes, including intimates, made from cotton. I prefer the smooth silky microfiber for both the comfort and to avoid skin irritations.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 5, 2026
Too difficult to pay credit card payment, having to go to a separate website and input a separate logon is time consuming.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
fer
Site Experience FeedbackNov 5, 2026
Always great service and quality
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kir
Site Experience FeedbackNov 5, 2026
I love the selection! I have these exact type of panties and they’re so comfy but are getting worn out so I needed more. I was a little disappointed that some super cute designs weren’t available in my size but I completely understand why they’re so popular!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josie
Site Experience FeedbackNov 5, 2026
it would have been nice if the topic of where the shipping of the orders would have been more clearer from the start.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Candyrolls
Site Experience FeedbackNov 5, 2026
It was easy to read and understand
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teresa
Site Experience FeedbackNov 5, 2026
It was satisfying
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
ver
Site Experience FeedbackNov 5, 2026
i was very impress when i saw the sale because you know how long i wanted one of these sleeping night gown. Overall the website was ok and i am really amaze when i see so many nice items to purchase. Victoria Secret is a lovely site to purchase but the only thing i am disappointed because the shipping is too expensive and i wish it can reduce a little.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Weezy
Site Experience FeedbackNov 5, 2026
Had a great experience shopping for my wife like every other time can’t wait to see her in them. You guys ever need another model I have the perfect candidate ! Trust me you wouldn’t be disappointed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tyler
Site Experience FeedbackNov 5, 2026
The interaction was all right. It was a little concerned because when I applied promo codes, for example $10 off it only would take three dollars off and the overall price would change which seemed shady to me and when it took off 15% of nearly $90. It only took off $10 which is less than 15% of 90 so again shady I didn’t like that
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Beverly
Site Experience FeedbackNov 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah7070
Site Experience FeedbackNov 5, 2026
Shopped everywhere to get this item and express shipping. No one offered it. Very pleased to get it here. Discounts offers with new credit card were wonderful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Msamigon09
Site Experience FeedbackNov 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nat
Site Experience FeedbackNov 5, 2026
good just wish there was more long in stock for leggings
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Des
Site Experience FeedbackNov 5, 2026
It was good, easy to find what I was looking for and I like how it is shown a few different ways on the website for what’s on sale
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Gail
Site Experience FeedbackNov 5, 2026
Ease if finding the products i was looking for and checking out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alexia
Site Experience FeedbackNov 5, 2026
It was a positive experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lay
Site Experience FeedbackNov 5, 2026
The ‘Holiday Bonus Card’ code did not apply/work. Almost every-time, every mail coupon/special oolffers does not work when tried.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Liz
Site Experience FeedbackNov 5, 2026
Love the Bling Collection!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
Easy to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJ
Site Experience FeedbackNov 5, 2026
Wonderful product
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 5, 2026
We need more XXL options.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ree
Post-Delivery FeedbackNov 5, 2026
So I ordered some period panties from VS in the past and I decided to get some more because they’re insanely convenient and comfortable. I saw a super cute six pack. They had fun designs and two different styles—boy shorts and regular briefs. That seemed totally fine at the time. Well, they get here and the briefs fit me horribly! Too tight on my cheeks, causing that crease that tells everyone idk my size. Meanwhile, the boy shorts were perfect. I considered returning and going a size up, but I realized I really just wanted a bunch of the boy shorts in that same size because I loved how snug they were. It wasn’t uncomfortable and it felt really secure considering the fact that I am bleeding while wearing these. Well unfortunately what I really want is an option. If I want just boy shorts, I can’t get the cute pattern; and if I want the cute pattern, then I’m going to have to get this mixed set and either return everything I have now to size up, which is another risk. Because, what if then I don’t like how the way the boy shorts fit?! Mind you, the original pairs that I purchased, one of them was in the boys short, which pushed me to get more. The only reason I took the briefs were because they were in the pack and I was like well what’s the harm there? The briefs that I had from them in the past were a different kind so they just weren’t as tight; they were the adaptive kind versus these traditional. Note that I verified the size on my boy shorts before ordering. I just wish we could get six pack of fun colors and patterns in one cut or even a three pack but with fun patterns.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Donna
Site Experience FeedbackNov 5, 2026
I had no issues with ordering from the website
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Aut
Site Experience FeedbackNov 5, 2026
all of my interactions with the website have always been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nan
Site Experience FeedbackNov 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mama D.
Site Experience FeedbackNov 5, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joanie
Site Experience FeedbackNov 5, 2026
Easy to use away around!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MISSHA
Site Experience FeedbackNov 5, 2026
Very simple and easy to navigate the website, fast checkout process. Overall satisfied with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
I tried to order this 10 times the site won’t let me. That’s a problem
- Overall Rating: 6
- Would Shop Here Again: 1
- Likelihood To Recommend: 5
Electric
Site Experience FeedbackNov 5, 2026
Satisfactory.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J.mill
Site Experience FeedbackNov 5, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No
Site Experience FeedbackNov 5, 2026
Sizes are usually not correct
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Mavz
Site Experience FeedbackNov 5, 2026
its great and satisfy our needs immediately
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Peabody
Site Experience FeedbackNov 5, 2026
it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E
Site Experience FeedbackNov 5, 2026
it was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
Very good experience. Easy to navigate and easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
I’m out of the body mist almost and I wanted to re-order so happy you had it on sale thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eliza
Site Experience FeedbackNov 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MM
Site Experience FeedbackNov 5, 2026
I always enjoy shopping online at Victoria's Secret! Great products and offers with easy checkout
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Donna
Site Experience FeedbackNov 5, 2026
Shipping could be cheaper
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meek Meek
Site Experience FeedbackNov 5, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Continue Shopping!
Site Experience FeedbackNov 5, 2026
Easy to use and clear description of products! Once items are put into the cart, it's not easy to go back to that same item. A "continue shopping" button would be great too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackNov 5, 2026
It was easy to find the item I was looking for. They had the right size and it was on sale! I like getting the emails and adds to see the latest trends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N
Site Experience FeedbackNov 5, 2026
Na
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 10