Victoria's Secret Reviews - 4,736 Post-Delivery Reviews - 9.2/10
Victoria's Secret Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 83% |
 Neutral | 9% | 9% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 77% |
Neutral | 13% | 14% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,776
Zoe
Site Experience FeedbackJun 22, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Lexi
Site Experience FeedbackJun 22, 2026
It was a really good experience everything is really easy to get to, and I’m happy with my purchase overall I think I spent good money on what I got!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LaLuz121
Site Experience FeedbackJun 22, 2026
Love Victoria Secret! Online shopping is the way to go when you live in a rural community.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
All went well from start to end.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sara
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunny
Site Experience FeedbackJun 22, 2026
Your website is user friendly. I have no problem finding and purchasing. The only issue I have is not finding short length there’s always long.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackJun 22, 2026
Great.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackJun 22, 2026
I feel everything went fine plus I got a cute tote❤️
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ema
Site Experience FeedbackJun 22, 2026
First time purchasing so far ok.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
It was good and easy to manage and find ur way through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
I didn’t like that many bra size were unavailable, would like more online bra options
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jaimie
Site Experience FeedbackJun 22, 2026
It’s kinda hard to find the gift codes section of the app and sizing is somewhat challenging but other then that the rest of the store is very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sexy
Site Experience FeedbackJun 22, 2026
Super annoying to sign in!!! I gave up and wasn’t able to use my 10 off coupon!!!! Arghhhhh soon as I put in my CC I should get the 10 Off!!!
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 22, 2026
Great pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danielle C
Site Experience FeedbackJun 22, 2026
Always positive due to easy interface to use, colorful, detailed descriptions of merchandise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Consuella
Site Experience FeedbackJun 22, 2026
Thank you
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 22, 2026
It didn't recognize my vs credit card so I used pay pal. It wouldn't let me use my 5 dollar bonus and get the free tote. Very few sizes available in sale prices.
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Oralis09
Site Experience FeedbackJun 22, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
very dissatisfied
Site Experience FeedbackJun 22, 2026
Very disappointed
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Jen
Site Experience FeedbackJun 22, 2026
I never have a problem ordering. Great experience every time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ni King
Site Experience FeedbackJun 22, 2026
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KeKe
Site Experience FeedbackJun 22, 2026
No problems at all for me
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coastalfox1974
Site Experience FeedbackJun 22, 2026
Everything was great!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 22, 2026
The overall website is not user friendly and navigating it is a hassle every single time.
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJun 22, 2026
Excelente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FW
Site Experience FeedbackJun 22, 2026
Amazing customer service!!!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kassadilla
Site Experience FeedbackJun 22, 2026
I came to the website by mistake. I googled pear scented fragrances because my confetti daydream from BBW is running out and y'all just happened to have several pear scented sprays to choose from. Then I noticed it was the semi annual sale. My body by vs perfect coverage and my dream angels push up have lasted for almost 3 years and are looking a little worse for wear. I wasn't able to get those exact styles again but was able to find something I hope is similar on clearance. I wouldn't have bought so much but I've had back, hip, and gallbladder surgery (24,24,26) and started my own business so funds will be getting tighter and I would rather purchase now while they're on sale then later when I cant afford them. Experience with the website was great, was able to find everything that i was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackJun 22, 2026
Hice una compra en Plaza Carolina, llegué a mi hogar y vi que tenía un descuento de $10 y decidí utilizarlo aprovechando la oferta que tienen en panties. Amo victoria secret y la calidad de sus productos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Money money
Site Experience FeedbackJun 22, 2026
It’s OK sometimes it can be a little better because it’s hard to get back to find other items that you want to add to your order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Very easy to use the website love the specials. Too easy to buy 😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 22, 2026
All the 8/$25 was very limited. It was nothing I really liked.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Haley
Site Experience FeedbackJun 22, 2026
I got to on a little shopping spree with my boyfriends card I love buying here they have such cute stuff I got a bra & panty set and 3 lipglosses today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aal@9752
Site Experience FeedbackJun 22, 2026
I love this time of year during Vickies Semi-Annual Sale. I always get good birthday and holiday gifts for friends and family.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Olivia
Site Experience FeedbackJun 22, 2026
Some difficulties. New member
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
BONITA
Site Experience FeedbackJun 22, 2026
In very nice and easy to buy on the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erika
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 22, 2026
Pretty easy, pretty quick, i appreciated the afterpay option
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Mar
Site Experience FeedbackJun 22, 2026
Love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Panty pack
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackJun 22, 2026
It was very good love shopping with yous
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cos Cos
Site Experience FeedbackJun 22, 2026
I felt it difficult to determine which panties were on sale. The website also was lagging.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Erika B
Site Experience FeedbackJun 22, 2026
It was kind of hard to sort out the clearance from the non clearance items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vero
Site Experience FeedbackJun 22, 2026
Very good interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
It was a pain to checkout. I almost gave up. I kept having to input my bank card information because the card number kept disappearing and wouldn’t go to the review page.
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
DirtyDi58
Site Experience FeedbackJun 22, 2026
I have no complaints with VS at all I seriously enjoy your products. I have 5 granddaughters and I buy quite a bit for them.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Monsha21
Post-Delivery FeedbackJun 22, 2026
the skort is beautiful, comfortable but a little short for me if the skorts could be longer it would be perfect.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Natty
Post-Delivery FeedbackJun 22, 2026
Shopping on the site is easier than I expected, the only problem is had was with my credit card which was my bank issues and after I got that resolved it was easy as 123, however some of the fragrances I wanted to purchase was not there and the others I plan on buying sold out so fast, I had to settle for the next best choice, because I didn't not want the sale to finish and I didn't atleast a few nice fragrance that I'm familiar with thats it.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9