Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,882 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 9% | 9% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 80% |
Neutral | 13% | 13% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 47,751
Care
Site Experience FeedbackNov 6, 2026
really great deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ABalogh
Site Experience FeedbackNov 6, 2026
I like all the shapes of the models I feel more comfortable with my Mom body
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gracie
Site Experience FeedbackNov 6, 2026
Very smooth shopping experience. Great deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
Super excited about these, great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cathy
Site Experience FeedbackNov 6, 2026
The great sale on sweats for $30 was what encouraged me to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karla
Site Experience FeedbackNov 6, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Izzie
Site Experience FeedbackNov 6, 2026
I had no problem locating the product I was searching for, however, I had an issue with selecting a lip gloss shade. I noticed that the "swatch" shade picture for one of the shades was incorrect-- it looked the exact same as another but that was not how it really looks. I would have really liked to have pictures of all the shades on someone's lips, or atleast more pictures of the actual gloss overall.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
T
Site Experience FeedbackNov 6, 2026
Very easy and pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackNov 6, 2026
good, should tell me easily when the sale ends. especially if its only 1 day
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ddhazel
Site Experience FeedbackNov 6, 2026
It was great. Had what I was looking for and they were all on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackNov 6, 2026
Good interaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nohelia
Site Experience FeedbackNov 6, 2026
I’ve been shopping with Victoria secret since I’m 12 years old and now my daughter shops here we love this store
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MamaP
Site Experience FeedbackNov 6, 2026
I seen the sale and couldnt pass it up. I love sales and thats when i spend as much as i can at the time lol.. Keep the holiday salea comming..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No
Site Experience FeedbackNov 6, 2026
Very good company, I love y'all things and I love the sales. Thank you.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Buckeye Air
Site Experience FeedbackNov 6, 2026
It was easy to maneuver through the site
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Zoé
Site Experience FeedbackNov 6, 2026
Me encantó
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristy
Site Experience FeedbackNov 6, 2026
I love Victoria's Secret and am an overall happy returning customer. I would like to suggest that your website offer discounts and incentives for returning customers, such as gift cards and store credits for people like me who keep coming back for more.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cat
Site Experience FeedbackNov 6, 2026
My experience was good and pretty easy. The shipping and billing addresses were confusing but I figured it out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackNov 6, 2026
I love Victoria secret and the website is easy to navigate thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wifes pawn
Site Experience FeedbackNov 6, 2026
As usual they advertise $30 hoodies n sweat pants then you get on the site to see plenty have no discount. If you send me an email saying SALE $30 everything (hoodies sweat pants) then they all should be that price. That's how you get people to spend more than they originally planned just like I just did. I knew she'd like the hoodie that matches and of course was $79 instead of the advertised $30
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Ana
Post-Delivery FeedbackNov 6, 2026
Love your productos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dr NP
Site Experience FeedbackNov 6, 2026
Simple and pleasant online shopping experience today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
g
Site Experience FeedbackNov 6, 2026
god experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bee
Site Experience FeedbackNov 6, 2026
I liked the discount I got today
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Red
Site Experience FeedbackNov 6, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandy
Site Experience FeedbackNov 6, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 6, 2026
couldn’t get my free item code didn’t work
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Daddy
Site Experience FeedbackNov 6, 2026
Was just fine
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Jackster815
Site Experience FeedbackNov 6, 2026
Ease of manuevering the website and receiving detailed I fo on products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackNov 6, 2026
I always feel like I have a hood experience with Victories Secret. My only problem is never finding my size when i go to the store.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Stop
Site Experience FeedbackNov 6, 2026
cac con ca lon duma
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Chai
Site Experience FeedbackNov 6, 2026
rasy to use and check out apple pay a plus
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenner
Site Experience FeedbackNov 6, 2026
amazing
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
♡♡♡♡♡
Site Experience FeedbackNov 6, 2026
Five dollar coupon may have not been applied
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Maggy
Post-Delivery FeedbackNov 6, 2026
The availability of the products are excellent easy to buy only thing is that I bought like 400 dollars and the next day and advertising said buy 150 and get free blanket and tote. I didn't received
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Ash
Site Experience FeedbackNov 6, 2026
It was a good experience. I got to see many deals and offers that I don’t usually see in store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brit
Site Experience FeedbackNov 6, 2026
I like the page. Just some bugs like I mentioned before. No biggie
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Relaxed
Site Experience FeedbackNov 6, 2026
I thought I had placed an order a few days ago, but apparently not. I guess I just did an "e-something," then didn't complete my order. So I'm glad the sale was still going on for the sweats, and I took advantage of the oj bottom sale for a FL present.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 6, 2026
It's cool
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Bella
Site Experience FeedbackNov 6, 2026
My overall interactions with the website is great, it’s no annoying ads or pops up. Very easy to navigate and have all the nice feminine items. I love the new and upcoming Christmas items and I will be buying that next.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 6, 2026
I would definately recommend victorias secret. their bras are comfy and durable. I always buy a few bras whenever they habe a good sale. Sometimes you can get 4 of their 50 dollar bras for 100.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Queen
Site Experience FeedbackNov 6, 2026
Over all easy, fast and clear cut . I like the clear display of available offers at check out.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Valai S
Site Experience FeedbackNov 6, 2026
No problems at all!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Candy cane!
Site Experience FeedbackNov 6, 2026
Great experience, Super Cute game day attire and easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 6, 2026
I love the body sprays.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
LuvPink
Site Experience FeedbackNov 6, 2026
Love the variety of products. The pastel colors graphics and sequins make a difference. There's so many different discounts. A lot of items do sell out fast in my size
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tk
Site Experience FeedbackNov 6, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
Overall experience was great. Again, I wish everything were offered in longs. My 13yr old granddaughter and I cannot wear 29.5" inseam. There are a lot of tall girlies out here. I am greatful that VS has expanded their sizes to include L/XL. When i was younger I was unable to wear VS because I could never find these sizes.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Duckie
Site Experience FeedbackNov 6, 2026
Website is very easy to use.Great sales all the time.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8