Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,958 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 10% | 10% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 80% |
Neutral | 13% | 13% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 48,046
Vicki147
Site Experience FeedbackNov 12, 2026
Everything went great.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Miri
Site Experience FeedbackNov 12, 2026
Was fine
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Happy secrets
Site Experience FeedbackNov 12, 2026
Very easy to due everting I love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mamma Mac
Site Experience FeedbackNov 12, 2026
Good just kept starting over.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Pink lady
Site Experience FeedbackNov 12, 2026
I love everything with dogs on it and pink and sparkly 💕💕💕💕
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina p
Site Experience FeedbackNov 12, 2026
It was okay until I had to wait to place my order and I didn't get my free tote and blanket for spending 200. I only got the free tote which I am disappointed
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Shaun
Site Experience FeedbackNov 12, 2026
Keep having the 2 for $80 and the sales on singl items and I will most definitely be buying them
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Maggie
Site Experience FeedbackNov 12, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
I couldn’t find the free gifts. I guess they sold out before they got in my cart. I wanted the towel.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 12, 2026
easy to navigate the website and find what i was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dahl
Site Experience FeedbackNov 12, 2026
The product i ever used excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NanaSusan
Site Experience FeedbackNov 12, 2026
It was super easy to pick items and order
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Linda
Site Experience FeedbackNov 12, 2026
All positive. Beautiful site with plenty of lovely choices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Renee
Site Experience FeedbackNov 12, 2026
It was great and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hunni
Site Experience FeedbackNov 12, 2026
Easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SuzieQMomof2
Site Experience FeedbackNov 12, 2026
Overall the website is fairly easy to navigate. Prices are just getting out of hand. Pajamas and leggings shouldn't be $70. The average person I think wouldn't mind spending 40-50... but when are the prices going to level off? I would love to try a set of the modal pajamas. They look beautiful and the material is soft but I can't justify spending that much money on myself as a mom with 2 kids.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kaci
Site Experience FeedbackNov 12, 2026
amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goodyear
Site Experience FeedbackNov 12, 2026
loved it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Star
Site Experience FeedbackNov 12, 2026
Love all the smells. Every mistake is Christmas gifts to family and friends. Love the sales so I give to everyone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Defe
Post-Delivery FeedbackNov 12, 2026
Ordering online is easy and quick. Lots of selection. Lots of new items. Really like them all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ross
Site Experience FeedbackNov 12, 2026
Love vs and pink . I always check for deals . 🤗
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ms. Fabulous
Site Experience FeedbackNov 12, 2026
Very easy to place order, love that my information is protected and safe.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kcatonthego
Site Experience FeedbackNov 12, 2026
I had a good experience despite some items that I would have liked were out of stock
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KK
Site Experience FeedbackNov 12, 2026
loved
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MelB
Site Experience FeedbackNov 12, 2026
It was good, nothing to fuss about.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie Holt
Post-Delivery FeedbackNov 12, 2026
Good pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sleepy
Site Experience FeedbackNov 12, 2026
It was hard to find some items in store on line can't find some items
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackNov 12, 2026
want gift bags
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
aleeyha
Site Experience FeedbackNov 12, 2026
the website is very good, a lot of things to scroll through, just wish the shipping was cheaper. other than that, perfect website and will continue shopping!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vee
Site Experience FeedbackNov 12, 2026
The whole process was quick and the site is easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Judith
Site Experience FeedbackNov 12, 2026
Great experience. I do not want a VS credit card. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikita
Site Experience FeedbackNov 12, 2026
sKLARNA VERY DIFFICULT - also several different fees came up!
- Overall Rating: 1
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 12, 2026
Na
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Tabatha
Site Experience FeedbackNov 12, 2026
Website is very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackNov 12, 2026
The overall interaction with the weside today was very easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Alice
Site Experience FeedbackNov 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LuckyJ!
Site Experience FeedbackNov 12, 2026
Easy to use found what I wanted quickly , easy to add items and go back to shopping, check was quick and adding codes was simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Was very fast and easy! Found exactly what I wanted!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A
Site Experience FeedbackNov 12, 2026
Everything was good, it was just more expensive than I thought it was going to be.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 12, 2026
Good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarebear
Site Experience FeedbackNov 12, 2026
I have had an overall great experience with Victoria Secret
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 12, 2026
Thank you for all
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Cass
Site Experience FeedbackNov 12, 2026
Easy finding wanted items. Hard time with purchasing.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slim mama
Post-Delivery FeedbackNov 12, 2026
I would recommend Victoria's secret to my friends and family which I already do I have no issues with the product I am a long time card holder never had an issue thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Katie
Site Experience FeedbackNov 12, 2026
New items dropped today and it was easy to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KIM C
Site Experience FeedbackNov 12, 2026
all was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackNov 12, 2026
Everything was fine. I was able to increase my purchases with the discounts offered. I am pleased with my selections.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MommaPink
Site Experience FeedbackNov 12, 2026
The website was easy to use and easy to find my offers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/a
Site Experience FeedbackNov 12, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 7