Victoria's Secret Reviews - 4,750 Post-Delivery Reviews - 9.2/10
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 83% |
 Neutral | 9% | 9% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 78% |
Neutral | 13% | 14% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,753
None
Site Experience FeedbackJun 20, 2026
It was a good experience there wasn’t very many options though
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jade
Site Experience FeedbackJun 20, 2026
Overall, I enjoyed browsing the Victoria’s Secret website today. The visuals, product photos, and overall style of the site were appealing and made the shopping experience feel fun and on-brand. I liked that the product pages were easy to look through, and the photos helped me get a better idea of the items.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Roxie
Site Experience FeedbackJun 20, 2026
Website was good. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackJun 20, 2026
I haven’t shopped with Victorias Secret lately.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KTME
Site Experience FeedbackJun 20, 2026
There were no issues, everything went well. Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily22
Site Experience FeedbackJun 20, 2026
Like the ease of browsing. Wished there was more in stock in store though. Glad they had free shipping option
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Anna
Site Experience FeedbackJun 20, 2026
It was a good experience. I really like the products and would recommend to my friends and family members
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debo
Site Experience FeedbackJun 20, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
QS
Site Experience FeedbackJun 20, 2026
I want to see a model wearing the products who is my same size. Show me how the top and bottom i select would look together.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
Great live chat. Easy & guided me through it.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellie
Site Experience FeedbackJun 20, 2026
I really love how straightforward. Everything was. I definitely will be buying from here again. I love all the products in store and love them online.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Threaten to close account if I didn’t use card emailed to me. Often offers not timely for me.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Pat
Site Experience FeedbackJun 20, 2026
Everything went smoothly... Thank you!!!!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Brook
Site Experience FeedbackJun 20, 2026
Good. Normal.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Britt Britt
Site Experience FeedbackJun 20, 2026
Online order easy and fast and in store worker are sweet and help you with everything and clothes and everything are so perfect
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Abi
Site Experience FeedbackJun 20, 2026
nice
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
sandra
Site Experience FeedbackJun 20, 2026
says 8/25 but i don’t think that’s correct
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Caitlyn
Site Experience FeedbackJun 20, 2026
I just loved this experience because there are various styles of the same print which is amazing to have options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abigail
Site Experience FeedbackJun 20, 2026
All of the panties are grouped together even though some of them aren’t included in the same sale as the others, you might want to find a way to filter them differently depending on sales so you can prevent confusion when the cart isn’t the price we expect and have to go back and pick different ones to fulfill the sale. Other than that it was super easy to shop on here.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Watae
Site Experience FeedbackJun 20, 2026
I liked it, it was very easy to find what I want and was looking for!
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Irish
Site Experience FeedbackJun 20, 2026
every time i look at the details,when i want to look at something else, i have to start over...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lot
Site Experience FeedbackJun 20, 2026
My 1st online experience and it was fine. I missed the hipsters with thick bands for tummy bulge, they weren’t on sale.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Fairly simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zoe
Site Experience FeedbackJun 20, 2026
A bit lagged but still easily navigable
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Erin
Site Experience FeedbackJun 20, 2026
I had two 2x point days available because I have not used any this year. When I tried to activate one at the time of my purchase it did not seem to take. I tried again with the same result. I didn't want to make the order without clearing up the points issue, so I tried using the live chat and got nowhere, then I called customer service and waited on hold for over 40 minutes before finally hanging up. An item from my cart had already sold out while I was trying to fix this issue, and I didn't want to lose anything else, so at that point I just put the order through. As far as I can tell, my order did not utilize the 2x points, but my account now says I have used both of my days for the year and won't have any available until 2027.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Cathy
Site Experience FeedbackJun 20, 2026
Found good undies sale. I did not get to use birthday coupon with the undies buy 5. It did not say why.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Dadof2
Site Experience FeedbackJun 20, 2026
My girlfriend picked out what she wanted but was a bit disappointed that bigger sizes of things weren't available or just out of stock
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Dee
Site Experience FeedbackJun 20, 2026
I love all the products from Victoria’s Secret. Nice store always keeps items and not the perfume smells amazing body lotions are amazing the whole store. I’m just in love with Victoria’s Secret.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bad service bad quality
Post-Delivery FeedbackJun 20, 2026
My card is close
- Overall Rating: 1
- Would Shop Here Again: 9
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
SLM
Site Experience FeedbackJun 20, 2026
was great! good deals!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Villie
Site Experience FeedbackJun 20, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gunnie
Site Experience FeedbackJun 20, 2026
My experience was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Hena
Site Experience FeedbackJun 20, 2026
Ok nice and good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cesar paz
Site Experience FeedbackJun 20, 2026
I placed orders before and they shipped to Mexico; it would be great if they started doing that again.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
the online site was not working. did a chat with a person labeled W J . he was able to get my order and reroute the website for me. I do appreciate him coming up with an alternative method for me to get the items I wanted to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackJun 20, 2026
Easy and great deals
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
S.c
Post-Delivery FeedbackJun 20, 2026
I wish they had 40c bra sizes in store just to be able to enjoy the experience of having them right there and than but Victoria secret bras are phenomenal and I wouldn't pick any other under garment store than then.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
N/A
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coconut
Site Experience FeedbackJun 20, 2026
It was extremely good. Not many selections on sizes and styles available (currently).
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Nikk
Site Experience FeedbackJun 20, 2026
My overall experience was excellent!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Van
Site Experience FeedbackJun 20, 2026
It was pretty user friendly, but I wish all of the 8/25 undies were just under a separate deal instead of having to click through all to see which ones were included. I also was pretty sad what I saved on the 8/25 I had to pay back in shipping cost.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Red
Site Experience FeedbackJun 20, 2026
When I was selecting items I tried to select the menu two or three times and when I tapped the menu icon the screen would go blank. I had to click the arrows to get back to a screen where I could select products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betty
Site Experience FeedbackJun 20, 2026
I've been buying only Victoria's secret bras for 24 years.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kb
Post-Delivery FeedbackJun 20, 2026
Wait for the right sale to get a good price, the products are consistently high quality and worth it!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Eve
Site Experience FeedbackJun 20, 2026
Todo bien, no hay problemas con el sitio web.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
rutee
Site Experience FeedbackJun 20, 2026
it waas OK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mindy
Site Experience FeedbackJun 20, 2026
I absolutely love that there are 60% off sales. Normally I can’t afford this stuff!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
byron
Site Experience FeedbackJun 20, 2026
It was good, I do enjoy how easy it is to find the products. I am great for for the sales.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rhodadendrum
Site Experience FeedbackJun 20, 2026
Was unable to use PayPal the first time. Tried again, it went through.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jojo
Site Experience FeedbackJun 20, 2026
It was honestly kind of a scattered mess.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8