Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,906 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 9% | 10% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 80% |
Neutral | 13% | 13% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 48,036
Jen
Site Experience FeedbackNov 8, 2026
Very satisfied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pretty in pink
Site Experience FeedbackNov 8, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KD
Site Experience FeedbackNov 8, 2026
Very easy website to use. Can wait for my order to arrive !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joie
Site Experience FeedbackNov 8, 2026
I love VS and I am happy with all my purchases! And I'm really glad there's so many discounts and promos!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
R
Site Experience FeedbackNov 8, 2026
everything is best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Discount seeker
Site Experience FeedbackNov 8, 2026
I do only purchase from VS when I see discounts (I think regular prices are pretty high) Also, as a size L and 36DDD I find very difficult to find quality underwear, various of VS panties have ripped. I stopped buying those
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
liliana
Site Experience FeedbackNov 8, 2026
i got a lot of help coming from a agent to help me figure out why a certain offer wasn’t working and how i would be able to resolve it.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ms Dee
Site Experience FeedbackNov 8, 2026
Sales and coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leaf
Site Experience FeedbackNov 8, 2026
i got an email about the 40% off and need Pajamas so it was perfect timing. a struggle I have is that the VS credit card isn't as easy to deal with as the Maurices card. the Maurices card I can pay off with a debit card over the phone or in store. VS is more complicated. i wish that were different. The website is beautiful though and when you select something to add to your cart I love that any matching items pop up for selection as well. it makes it that much quicker and easier to get sets.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KKLE
Site Experience FeedbackNov 8, 2026
Everything went good and was very easy to find what I wanted and to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackNov 8, 2026
love that i can use my coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackNov 8, 2026
I love victoria secret’s quality of both their service and products. I can’t wait to see everything i got!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackNov 8, 2026
I found what I needed and got it done quickly thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spangie
Site Experience FeedbackNov 8, 2026
It was a quick and easy process. The perfume I was looking for I was able to bundle and get 3 additional products. 5 stars
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Best Sports Bra
Site Experience FeedbackNov 8, 2026
It was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Haehae
Site Experience FeedbackNov 8, 2026
love
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Good experience billing went smoothly
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Sandy Candy
Site Experience FeedbackNov 8, 2026
i love victorias secret panties thats the only ones i use. The best of the best
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ra
Site Experience FeedbackNov 8, 2026
My overall experience was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quality website, company and products.
Site Experience FeedbackNov 8, 2026
Great website - easy to search and find complimentary tops to bottoms. Appreciate the ability to apply discounts at checkout so no you dont forget/miss a deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C.Holland
Site Experience FeedbackNov 8, 2026
An easy purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackNov 8, 2026
I loved all the options I just wish there was like a season category like Halloween, ect. I prefer dark and spooky aesthetics so it would make it easier for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
So far so good.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Pats
Site Experience FeedbackNov 8, 2026
there was an offer that says "40% off everything" which in fact was not off everything this was a bit misleading
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margie
Site Experience FeedbackNov 8, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Candy
Site Experience FeedbackNov 8, 2026
I called to get help with merchandise gift cards & rep took me thru the ringer. Never resolved my issue
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
wendi.xz
Site Experience FeedbackNov 8, 2026
the adding offers section was slightly confusing but the smoothness of scrolling liking adding and saving items was amazing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Amber
Site Experience FeedbackNov 8, 2026
Very fast and easy to navigate. Great selection!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tash
Site Experience FeedbackNov 8, 2026
Great experience, will definitely ship here again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doc Holliday
Site Experience FeedbackNov 8, 2026
Good experience!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Soph
Site Experience FeedbackNov 8, 2026
It was easy and efficient! I’ve been buying their underwear since high school.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jan
Site Experience FeedbackNov 8, 2026
Great, no ossues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Portia
Site Experience FeedbackNov 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackNov 8, 2026
east to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miraclen4
Site Experience FeedbackNov 8, 2026
perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cap
Site Experience FeedbackNov 8, 2026
It was easy to order. Discounts were very good. Check out experience not good. Even though it brought up my currentVS card. It would not let my order go through therefore, I lost my 40 % discount because I had to use a different card. I tried chat, but it would not give me an appropriate option.
- Overall Rating: 2
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 8, 2026
Really didn’t like the bait and switch feature on the 40% off everything code. Almost cancelled the order but instead just removed half my cart…
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Goofball_Sauce
Site Experience FeedbackNov 8, 2026
I had to contact customer care to find out why my credit card wasn’t working. It turned out the account got closed because of non-use. Reapplying was easy and then I was able to make my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LisaKLambert
Post-Delivery FeedbackNov 8, 2026
The selection was great, price was incredible, it doesn't get any better!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jenn
Site Experience FeedbackNov 8, 2026
Everything was super easy to navigate. I feel like there have been updates since I last used the site and there have been definite improvements. Absolutely love this and easier for sure. I never had a problem, but maybe others did. I know I've had to help people in stores before with self checkout and such so I totally get it if people don't understand some things and need things easier to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keesha Keesh
Site Experience FeedbackNov 8, 2026
Shopping Online Experience Was Excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neena
Site Experience FeedbackNov 8, 2026
Love the mist and lotions! Must haves in any fragrance collection!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tasha
Site Experience FeedbackNov 8, 2026
I love Victoria secret. I love the clothes. However I can’t shop there much due to there prices. I believe the prices should be cheaper , or more sales to get things at more affordable price now that everything has ski rocket in price.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Alli
Site Experience FeedbackNov 8, 2026
The website was easy to use. I found what I want and I bought it
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nicake
Site Experience FeedbackNov 8, 2026
Website was easy to navigate. Models sizes makes it easier to determine my size but it wasn’t on most of the photos
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy in leopard
Site Experience FeedbackNov 8, 2026
So excited, I bought a purse, with matching card holder and makeup bag! I’m so excited
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rach914
Site Experience FeedbackNov 8, 2026
Very easy to find what im looking for, the deals are great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pink Girl
Site Experience FeedbackNov 8, 2026
It took several times before the website would take my order via Apple Pay. It made me feel like I submitted my order multiple times. I almost closed out the whole order. I didn’t change anything on Apple Pay and I don’t know why it wouldn’t go through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mama Bear
Site Experience FeedbackNov 8, 2026
My interaction today was great! Super happy with my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emily
Site Experience FeedbackNov 8, 2026
I appreciate the deals and promotions that are offered, I have purchased 2 different bras with the discounted price as I typically wouldn’t spend full price on a bra.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8