Victoria's Secret Reviews - 4,726 Post-Delivery Reviews - 9.2/10
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 83% |
 Neutral | 9% | 9% |
 Negative | 7% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 76% |
Neutral | 13% | 15% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,704
Tee
Site Experience FeedbackJun 27, 2026
The website was somewhat easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mish
Site Experience FeedbackJun 27, 2026
Was ok could have had easier access to other items but other then that was ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amber
Site Experience FeedbackJun 27, 2026
Hot and sexy i love g-string ❤️ thongs very hot thank you victoria secret
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aracelly
Site Experience FeedbackJun 27, 2026
No now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gab
Site Experience FeedbackJun 27, 2026
i tried to buy my cart with Klarna but the website kept looping through the same screens over and over for a while before finally completing my purchase
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gp64
Site Experience FeedbackJun 27, 2026
Always had a good experience with the website. Easy to shop around. Easy to make changes also.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Padashce
Site Experience FeedbackJun 27, 2026
“My experience was excellent!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Coco
Site Experience FeedbackJun 27, 2026
I come to this site a lot not only for me but my daughter too we both love the clothes from here I have to say the body oil I use from here is # 1
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Shelly
Site Experience FeedbackJun 27, 2026
I'm very happy with my purchase with so much to choose from and will be shopping again soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queen PG
Site Experience FeedbackJun 27, 2026
Easy to find what I was looking for. I also enjoyed the discounts. I was a little upset that all the sale items were not in my size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LJ MD
Site Experience FeedbackJun 27, 2026
All good I love these bras
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SweetPink
Site Experience FeedbackJun 27, 2026
Easy and straightforward. I would definitely order again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hello
Site Experience FeedbackJun 27, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Chelle
Site Experience FeedbackJun 27, 2026
My overall was great had no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda
Site Experience FeedbackJun 27, 2026
Wish I could of got free gift
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweety
Site Experience FeedbackJun 27, 2026
Lovely
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leo
Site Experience FeedbackJun 27, 2026
I had a good experience using the app. The application ran smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cory
Site Experience FeedbackJun 27, 2026
It was a great experience but hard to find a bra with the push up factor i was looking for, it would be easier if the filter could detect that option
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jenn
Site Experience FeedbackJun 27, 2026
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 27, 2026
Really grateful to see that VS has compression bra’s for breast cancer patients. I bought one for my mom.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJun 27, 2026
I was satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GiGi
Site Experience FeedbackJun 27, 2026
I would have to click something 4 times for it to load …
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juniper
Site Experience FeedbackJun 27, 2026
It took a long time for items to load. Items disappeared and key words were not helpful. I was ab
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Expert Shopper
Site Experience FeedbackJun 27, 2026
(0) Recent purchases have been inconsistent, pricing has increased while product quality has decreased causing me concern about my online purchase. (1) Availability of color variety was limited, often believe over stocked items are online, while new items are in the stores which often is not meeting in store customer sizing demands. (2) Heavy reliance on size chart which is vague, deceiving, based on product cut, various body types, 4 size model charts are not enough, causing me to have to take more time to analyze the reviews for sizing, quality, prior to purchasing, this should be enhanced, i.e,, offer discounts for more detailed purchase reviews benchmarking height/size, and/or simulated “try on” experience for sizing reassurance. (3) Shipping is uncomfortable, having items delivered on different dates. (4) As stated, more concerned about sizing, quality of products; the ease of functionality, user experience met my expectation. *The next question should allow for multiple responses*
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily
Site Experience FeedbackJun 27, 2026
Experience on the website was great as it was easy to navigate the website
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Hottoddie
Site Experience FeedbackJun 27, 2026
Easy to use and made shopping for my needs quick
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Amy
Site Experience FeedbackJun 27, 2026
I like shopping on line and I am expecting get the free bag .
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Meka
Site Experience FeedbackJun 27, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jonathan
Site Experience FeedbackJun 27, 2026
Easy to shop and was able to find exactly what my wife needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrs. V
Site Experience FeedbackJun 27, 2026
The site is very slow and most of the large sizes are gone too fast.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
NanaM
Site Experience FeedbackJun 27, 2026
The Summersave offer details did not say that discounted items were not included in the offer nor did it say they must be full price items to apply the offer.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Maggie
Site Experience FeedbackJun 27, 2026
The website was fast and easy to use.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pam
Site Experience FeedbackJun 27, 2026
El sitio web es bastante lindo
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 27, 2026
I would have liked the opportunity to do a site to store pickup to not pay shipping
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
KD
Site Experience FeedbackJun 27, 2026
Easy, quick, products are what is needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJun 27, 2026
Great looks and yet I still struggle with fit until I try them on. I hate that VS close to me closed. Definitely miss going to an actual store!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jdog
Site Experience FeedbackJun 27, 2026
Have nothing to complain about easy access to get what I need shipped right to my door always love the product always looks good. Makes me feel pretty.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Great
Site Experience FeedbackJun 27, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stardust_Kiss
Site Experience FeedbackJun 27, 2026
I wish it was a little bit more variety and a little bit more selection.Also seeing stuff for the holidays would be great like fourth of july, or something with halloween, or something along those lines would be great. Particularly in this instance, I would love to see something with strawberries and champagne again. Specifically, the body spray that was my absolute favorite. Also, again, please consider a little bit more for the individual holidays.It gives people that nostalgic feel, and it gives them something to look forward to.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 27, 2026
Not having my bra size on sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackJun 27, 2026
I would have liked to have seen more photos of both a smaller size model and a larger size model for each of the items to help determine size; or the ability to choose a model when viewing the items (BUT NOT AI!) which helps determine how items would look on a body similar to mine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No
Site Experience FeedbackJun 27, 2026
I hate when. You show offers and then say they expire!!! I hate that there no cumulative offers that stay for online and I hate that you don't offer personal shoppers online
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
Bri
Site Experience FeedbackJun 27, 2026
It said one of the free items was available but when I tried to get it it said it was all done
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 27, 2026
I am surprised to find that Victoria's Secret has underwear at better prices than the ugly pack of granny panties that I used to buy. I like to wear pretty things that are feminine and fit well. The underwear that I bought from Victoria's Secret fits well and is pretty. The price was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Wez
Site Experience FeedbackJun 27, 2026
It was good just wishing more things were in my size or stocked.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cyn
Site Experience FeedbackJun 27, 2026
I wish that you guys would have my sizes more in stock XL and XXL if not I would 100% buy more stuff
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sally
Site Experience FeedbackJun 27, 2026
I was happy with how easy the process was. My only complaint was that one of the offers was no longer available but was still showing up as if it were.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ladee
Site Experience FeedbackJun 27, 2026
The website was amazing and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10