Victoria's Secret Reviews - 4,750 Post-Delivery Reviews - 9.2/10
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 85% |
 Neutral | 9% | 8% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 78% |
Neutral | 13% | 14% |
Negative | 7% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,753
Nikkie
Site Experience FeedbackJun 12, 2026
Always have a good experience!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lil
Site Experience FeedbackJun 12, 2026
App in my region would be amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janet
Site Experience FeedbackJun 12, 2026
It just kept telling me that my total had changed and it felt like i was paying like 5 times but i had to check with bank just in case it didn’t charge me but i eventually got it down but i wis it was a bit more feasible using apple pay.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 12, 2026
Excelente!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 12, 2026
Complete fine . No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Serenity
Site Experience FeedbackJun 12, 2026
Experience was very good and enjoyable!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bre
Site Experience FeedbackJun 12, 2026
Straight forward and easy!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Yaya
Post-Delivery FeedbackJun 12, 2026
Great!!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 9
Fay Dora
Site Experience FeedbackJun 12, 2026
My overall interaction was very good quality service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily flower
Site Experience FeedbackJun 12, 2026
Overall a pleasant experience using the Victoria Secret app to order new bras. A few weeks ago I went to a Victoria Secret store to get fitted for the correct bra size. All staff was very helpful and also gave me very useful information about the Victoria Secret App for easy ordering if my size is not in stock at the in person store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debo
Site Experience FeedbackJun 12, 2026
I have nothing bad to say it was very easy to complete my purchase
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cherry29
Site Experience FeedbackJun 12, 2026
Overall, my experience on the website was positive. The site was easy to navigate, and I was able to find products quickly. The product photos and descriptions were helpful, and the checkout process was straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackJun 12, 2026
Amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Abe
Site Experience FeedbackJun 12, 2026
I place my order last night and it went through took the payment today I get an email saying they refunded the money and my order was canceled for what reason I don't know so I had to reorder it and thank God I got the same items that I wanted that's the second time that happened to me here within this week I don't know what's going on if it was my card or I had the money in there if it was your website or what but it was kind of a pain in the butt
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Lyssa R
Site Experience FeedbackJun 12, 2026
I struggled a bit with the website but it’s great to be able to shop such a huge selection and it’s so convenient, I’ll definitely do it again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Louisa
Site Experience FeedbackJun 12, 2026
It was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
La23
Site Experience FeedbackJun 12, 2026
It would not load all my underwear
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mj
Site Experience FeedbackJun 12, 2026
Prices are too high
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hollargal
Site Experience FeedbackJun 12, 2026
The website was easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No free panty
Site Experience FeedbackJun 12, 2026
I was annoyed that I didn’t get my free panty from downloading the app. The $5 off with my membership points was nice though.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Ash
Site Experience FeedbackJun 12, 2026
I did the 5 for 35 and took my time finding what panties I liked and saw they were all part of the deal showing 5/35 when I’d click them. Then when I went to check out only two were part of the deal and the others went back to double digit prices. It was misleading and I had to research all the panties.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Vee
Site Experience FeedbackJun 12, 2026
Easy use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen74
Post-Delivery FeedbackJun 12, 2026
The Victoria Secret products are great for personal use and as gifts for loved ones. When an item is ordered you should be able to make adjustments to your order if within a short period of time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jb
Site Experience FeedbackJun 12, 2026
Not as many choices as I’d have hoped
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
val
Site Experience FeedbackJun 12, 2026
good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Frog
Site Experience FeedbackJun 12, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Butterfly 🦋
Site Experience FeedbackJun 12, 2026
The flow was nice all around!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Claudia
Site Experience FeedbackJun 12, 2026
Love victoria secret
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
E.Michele
Site Experience FeedbackJun 12, 2026
I’m happy that I randomly went on the website and was able to find one of the bags that I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
The panties or bras, the ones that are 5 for $30 or 3 for $30 ( what ever the prices are) but its difficult to mix and match. There should be a button to continue the sale purchase of 3 or 5 or 2 bras etc. For a more seamless shopping for new panties.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJun 12, 2026
Nice products and comfortable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 12, 2026
Love my experience with Victoria Secret
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chikitita83
Site Experience FeedbackJun 12, 2026
i'm a single mother, with two daughters. Therefore, over the years i've spent plenty of time & money on Pink & VS products; My daughters are now young adults, that said- i love & have much appreciation for how this brand fits in my budget, and creates a point of interest, a way to connect on birthdays, most importantly. Thank you for keeping all generations in mind.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ordering
Site Experience FeedbackJun 12, 2026
Accidentally added same thing twice
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natalie
Post-Delivery FeedbackJun 12, 2026
perfections every time. Keep doing good job!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Saude
Site Experience FeedbackJun 12, 2026
Great easy to shop!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jack
Site Experience FeedbackJun 12, 2026
Happy with VS!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Bell
Site Experience FeedbackJun 12, 2026
it was very easy to purchase my order and i hopw everything fits however i do wish a wider range of bra sizes was available
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 12, 2026
Liked the discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MarieB
Site Experience FeedbackJun 12, 2026
Wish more options were available for bras on sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
Good ,no issues.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will Diddy
Site Experience FeedbackJun 12, 2026
This Victoria Secret website is built pretty good. They only thing it could improve on is letting the consumer know the item has a matching set and to display the matching items. And to show if you have purchased this item before. I'll end up buying the same panties multiple times
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
LauraB
Site Experience FeedbackJun 12, 2026
I came here to see if they still carried a sports bra I bought last year. Thankfully, they still carry it and I found several in my size on sale!!! I would like to see prettier bras In full coverage, especially those with a lacey back that you want to show.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rebecca F
Site Experience FeedbackJun 12, 2026
Easy to order and complete order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brown sugar
Post-Delivery FeedbackJun 12, 2026
Yes indeed i would tell my friends
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kareny C
Site Experience FeedbackJun 12, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MOE
Site Experience FeedbackJun 12, 2026
VERY GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loyal Fan!!!
Post-Delivery FeedbackJun 12, 2026
I haven’t using Victoria’s Secret products for many years, and I am still very much a fan. Some things need a little bit of work but for the most part.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
My VS online experience
Site Experience FeedbackJun 12, 2026
Excellent choices and great response
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10