Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,928 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 10% | 9% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 80% |
Neutral | 13% | 13% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 48,189
Butwhy
Site Experience FeedbackNov 9, 2026
Coupons that were usually saved to my account had disappeared and I had to type them in manually. Also, originally had the promo applied for the free mini dog but it disappeared before I could finish checking out.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Jas
Site Experience FeedbackNov 9, 2026
Love yall for the big discount 🥹 a postpartum mom it’s nice to finally see some seamless mid rise underwear!! Before pregnancy I always wore the no show ones but after winning my mom pooch the top would roll down my pelvis
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
it was good . i wpuld like to see bra style places together in groups
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
easy and reletivly simple process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Muchas oferta, siempre me gusta aprovechar todo lo que VS ofrece
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Diva
Site Experience FeedbackNov 9, 2026
It took me 4 times to hit Klarna pay before it went thru!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
aubree
Site Experience FeedbackNov 9, 2026
I wish shipping wasn’t so expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alexis
Site Experience FeedbackNov 9, 2026
So many options and everything is very well labeled in the description
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Moonz28
Site Experience FeedbackNov 9, 2026
Thanks 4 all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moxie
Site Experience FeedbackNov 9, 2026
I've always loved Victoria's secret. The website is great the photography is awesome. The quality of items are always top notch
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aggie
Site Experience FeedbackNov 9, 2026
Overall very easy to find products on the website and easy to understand sales and discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paul
Site Experience FeedbackNov 9, 2026
Very good except for sizing would Like more help like pictures of different body types or something of that sort to determine.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Johanna
Site Experience FeedbackNov 9, 2026
Love my balcony bras!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heathhrose
Site Experience FeedbackNov 9, 2026
Everything went very smoothly ! I love Victoria's Secret! The keychain is absolutely adorable! I just wish I had more money to buy the backpack too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Naney
Site Experience FeedbackNov 9, 2026
Good experience with my overall interaction with the website today, I was able to save money on Christmas presents.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ginger
Site Experience FeedbackNov 9, 2026
Everything was fine no issues until I had to type my redemption code .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy moo
Site Experience FeedbackNov 9, 2026
everything was easy, just click on what i wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
I was happy with my purchase. All I wanted to do was exchange my free bag. I received a red bow bag, pretty ugly. I wanted the fuzzy white with pink logo.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 1
32G_Female
Site Experience FeedbackNov 9, 2026
The VS site is mostly easy to use, but the initial estimation of the total states it does not include the shipping cost but when I did the math myself it appears it did include shipping cost, and that was confusing, as the total without shipping did not match the price of the items. But once the shipping cost was added, it matched. Also, I would love to see more variety for size 32G, and I love the "Bare Sueded Vanilla" scent!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Nahi
Site Experience FeedbackNov 9, 2026
Amazing sales and overall amazing designs!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brenda
Site Experience FeedbackNov 9, 2026
Amazing sales and discounts
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Steph
Site Experience FeedbackNov 9, 2026
I love the new design of VS and Pink. However getting on VS website kept refreshing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Petite -J
Site Experience FeedbackNov 9, 2026
Easy use of website
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Drefuller
Site Experience FeedbackNov 9, 2026
briefy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Champagne
Site Experience FeedbackNov 9, 2026
Everything was fine , no problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Early Christmas Shopper
Site Experience FeedbackNov 9, 2026
Quick and efficient shopping experience. Was happy for the sale and availability of items. Didnt like the extra clicks at the end declining unnecessary offers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellie Mae 63
Site Experience FeedbackNov 9, 2026
Always a good fast experience ordering online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yoly
Site Experience FeedbackNov 9, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
jen
Site Experience FeedbackNov 9, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 9, 2026
good always find somethingni like
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alyssa N
Site Experience FeedbackNov 9, 2026
The descriptions of the scent profiles of lotions and perfumes were vague and not really helpful when deciding which scent would be something id like.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sinnie
Site Experience FeedbackNov 9, 2026
my shopping with VS has always been a great fun pass time just like christmas
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denis
Site Experience FeedbackNov 9, 2026
Boas promoções, Fácil acesso, rápido e prático
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
More selection of sizes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LadyJ
Site Experience FeedbackNov 9, 2026
Wonderful experience 😎
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda W
Site Experience FeedbackNov 9, 2026
Was easy to navigate website. No codes required for discounts and extras are always wonderful!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Monk
Site Experience FeedbackNov 9, 2026
very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
The website was wonderful, but I had to switch from the app to the website to complete my purchase because the app would not let me complete my purchase.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackNov 9, 2026
everything was great! didnt expect the sales today!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackNov 9, 2026
Great website! Super easy & love that you post what’s trending.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Avp
Site Experience FeedbackNov 9, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diana
Site Experience FeedbackNov 9, 2026
I really enjoyed doing this purchase, there was many offers and discounts
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
BB
Site Experience FeedbackNov 9, 2026
Had to shop online because my sizing wasnt in store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fatvagina101
Site Experience FeedbackNov 9, 2026
U lucky I did this survey bruh
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
Lauren
Site Experience FeedbackNov 9, 2026
Loved the deals but bummed I missed out on the free mini dog that was offered because I used 2 coupons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackNov 9, 2026
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jolly
Site Experience FeedbackNov 9, 2026
It was a good experience. I found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamie
Site Experience FeedbackNov 9, 2026
Enjoyed looking to see what you have .better deals online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Website was good. In store experice, not good.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8