Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,897 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 9% | 9% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 80% |
Neutral | 13% | 13% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 47,900
Isabelle
Site Experience FeedbackNov 7, 2026
I would love some different prints. I think you guys need to cover the basic colors and just choose cute colors. I also miss the old plain cotton boy shorts, like the ones without lace or rushing. i still have many pairs and they are flattering. so yeah just cuter undies. pinks and purples but flattering soft colors and sexy bold colors like reds and blacks. and then other colors should be like pretty like pretty green and blue and orange and yellow. some prints look gimmicky or unflattering colors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Yuriko
Site Experience FeedbackNov 7, 2026
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aaya
Site Experience FeedbackNov 7, 2026
it was good i found what i wanted roght away i was jsut gaving trouble determening sizes and like hwo it would actually look but i know thats just a fault of online shopping but the website is very great and easy to locate things
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Awesomeness
Site Experience FeedbackNov 7, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Teedub
Site Experience FeedbackNov 7, 2026
easy and straight to the point when ordering. I really needed some underwear and this is the only place I get mines from. I love the differrent pay options they give I was able to pay $0 today and pay for my purchase later cant get no better than that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
I had my items ready to check out but it wouldn't let me. I have no idea why because your site did not tell me. I went to live chat for assistance & i got disconnected also with no explanation.
- Overall Rating: 1
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Niknak
Site Experience FeedbackNov 7, 2026
Ease of use in finding items and purchase process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joemekia
Site Experience FeedbackNov 7, 2026
Great experience-Love the coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mami808
Site Experience FeedbackNov 7, 2026
Disappointed because of VS credit card issues. I can send screenshot. Waste of time :(
- Overall Rating: 2
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harley
Site Experience FeedbackNov 7, 2026
I used the website on a mobile device. It was easy to navigate. I was able to see pictures clearly and descriptions were well detailed. It was easy to shop amd order. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mami808
Site Experience FeedbackNov 7, 2026
Again, the credit card showed up but unable to complete transaction, unsure why. On both the app and the website. Under up using gift cards. Complete waste of time :(
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hillie
Site Experience FeedbackNov 7, 2026
It was good, just some of the items weren't available.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cj
Site Experience FeedbackNov 7, 2026
Had a hard time checking out said something wrong eith my vs credit card!!!!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Eternalme8
Site Experience FeedbackNov 7, 2026
Easy navigation..good quality..can't know my size for sure until they get here ((my home)
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 7, 2026
Great selection and pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shan
Site Experience FeedbackNov 7, 2026
No option of high cut briefs available to pick up in any store in the Houston area. Very disappointing
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Rachelle
Site Experience FeedbackNov 7, 2026
Go confusing about where it was going at first the address I couldn't see the address to where it was going. Had to do some shuffling around a make sure it was going to the right address
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
It was good, I had a hard time navigating to find more selections. No coupons or codes offered to me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toya Byrd
Site Experience FeedbackNov 7, 2026
Great and informative asf
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
It was good.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 7, 2026
Website was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isaiah
Site Experience FeedbackNov 7, 2026
Super easy like always!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
I sign up for the credit card , said it get 25 off an didn't give it to me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elizabeth
Site Experience FeedbackNov 7, 2026
Everything was fine except that I could not buy my body sprays
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 7, 2026
Easy to use, just wish they had a pick up option or ship to store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nanae
Site Experience FeedbackNov 7, 2026
To Victoria Secret Team, I had an easy enough purchasing experience today. I can’t really say anything concerning the bras that I bought because I have not tried them on yet. I do have my reservations because my bra size is often not sold in other stores or online because well I don’t know. I have had no luck finding my size in any Victoria Secret store I have been to so, I was pleasantly surprised to see that online there is at least some selections. Anyway, fingers crossed that all five bras that I’ve just purchased fit me perfectly. -Adah
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Nichole
Site Experience FeedbackNov 7, 2026
The bra I wanted, like usual, was sold out of my size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kayla
Site Experience FeedbackNov 7, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Awesome
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Renee
Site Experience FeedbackNov 7, 2026
it was all ok dont understand the rewards or applying more than one offer
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Lori
Site Experience FeedbackNov 7, 2026
Everything I purchased was easy to find and order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shug
Site Experience FeedbackNov 7, 2026
I have no problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nee Nee
Post-Delivery FeedbackNov 7, 2026
I always share my purchases with my girls!! All good things!@
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Newstuff
Site Experience FeedbackNov 7, 2026
Sales are great help me to get new stuff
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SecretShoppa
Site Experience FeedbackNov 7, 2026
Website was great but it was difficult to figure out how to link cards initially. But I finally got it done.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ive
Site Experience FeedbackNov 7, 2026
I really love the items, they are very very good. Its very easy to make a purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chelle
Site Experience FeedbackNov 7, 2026
None
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Brigid
Post-Delivery FeedbackNov 7, 2026
verry good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
I was 5 cents short of $85 for the free mini dog. Would be helpful to realize ahead but it was overall good experience. Ease of ordering is great!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EK
Site Experience FeedbackNov 7, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Macbonding50
Site Experience FeedbackNov 7, 2026
I’m satisfied totally with my experience. I found what I wanted with ease.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 7, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Micky
Site Experience FeedbackNov 7, 2026
Easy-to-use
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Easy to order.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Maria
Site Experience FeedbackNov 7, 2026
Made shopping online extremely easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Still bothered by the limited selection of prettier bras for busty women.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Candy
Site Experience FeedbackNov 7, 2026
I had a hard time, figuring out how to get Afterpay to pay for it
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Fran
Post-Delivery FeedbackNov 7, 2026
I had been a VS customer for years and years that I can remember, I always love that product. From beauty to active to lingeries and accessories. Love them all. I don't remember any bad experience from VS, the bra product mostly the push up bra it make me more confident when I am wearing one. And very comfortable to wear. Most of my friends that I had recommend it with all i can hear is, they love it. The only negative that I got from their response is, the price is a little bit un affordable. Overall VS is great to experience for.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Jay
Site Experience FeedbackNov 7, 2026
No problem
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9