Victoria's Secret Reviews - 4,751 Post-Delivery Reviews - 9.2/10
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 85% |
 Neutral | 9% | 8% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 78% |
Neutral | 13% | 14% |
Negative | 7% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,765
TMan
Site Experience FeedbackJun 13, 2026
Straight forward overall looking at things for my girlfriend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ana
Site Experience FeedbackJun 13, 2026
Good just wish there were more plus size options
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
RM
Site Experience FeedbackJun 13, 2026
I last bought items from this store many years ago. At the time, I bought as little as I could manage to get to get by on because it cost so much, even before covid. Now I needed to get more of the same product, but I was still strapped for cash, and now time as well. But the first thing I did with the old products was cut off a pound worth of tags, so I tried to find some help for sizing references on the site, but there was just a paragraph of how to measure yourself for the first time without even a picture. I wanted to know how to measure an existing bra. Even AI had trouble giving me an effective answer. I even tried checking pictures of existing product reviews, but no one bothered to include a measuring tape for reference as to how the band length might differ from fit length. Any sizing calculators I tried online, including the one on this site, kept giving me answers I knew was wrong: telling me to get a D cup when I distinctly remember debating between the fit of an A cup or AA cup when I was doing an actual fitting, even the lady who measured me back then didn't recommend anything bigger than B cup, and I've shrunk since then. Any bigger than that felt like I was wearing a tent. I don't think I should be wearing something that's big enough to hold me and still have room for somebody else to join me. It makes any shirt I wear announce to the world that my bra doesn't fit right. I buy these products from this store specifically because no one else makes bras that actually fit the human body, has enough padding when padding is included, supports you without stabbing you, the material holds up like it should, it's soft and doesn't collect lint everywhere, the straps can be adjustable, and it can still come without lace or crazy colors or designs. I just like a comfortable bra that fits and does the job without causing me extra trouble or concerns, and this is the only place that seems to understand that there are simple people like me too. I don't need to impress anybody or use clothes to make me feel pretty, I can do that all on my own.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Latonia
Site Experience FeedbackJun 13, 2026
I enjoyed shopping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Izzy
Site Experience FeedbackJun 13, 2026
The 5/$19.99 on the underwear is perfect. Good quality items and an even better deal✨️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Floraldiva
Site Experience FeedbackJun 13, 2026
Wish we could do a search bases on size for all discounted items to see what was available in my size. I would have bought more. Also desktop version wouldn't let me apply coupon. I was able to complete purchase in my phone
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Texaschick3377
Site Experience FeedbackJun 13, 2026
Fix the coupon For every $125 save $25
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 13, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackJun 13, 2026
Very good, love the material
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vilene
Site Experience FeedbackJun 13, 2026
Everything was good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
It wasn’t bad but more detail about what’s on sale and not all the way at checkout would be cool
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Samantha
Site Experience FeedbackJun 13, 2026
Should have just not have items for sale on website if you don't have them
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gaby
Site Experience FeedbackJun 13, 2026
muy bien
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tonie
Site Experience FeedbackJun 13, 2026
I selected Apple Pay and declaimed each time. The third time was ok
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
So easy from the pool
Site Experience FeedbackJun 13, 2026
It was really easy! Now that I have my VS master card linked I can order easier
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Beth
Site Experience FeedbackJun 13, 2026
Went good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Satisfied customer
Site Experience FeedbackJun 13, 2026
Found everything I wanted with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mo
Site Experience FeedbackJun 13, 2026
Was very easy ordering online, just wish they had more of my size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queen
Site Experience FeedbackJun 13, 2026
Hello, I would like to share some feedback about my experience using the Victoria's Secret website. First, the font size used for some of the navigation tabs and menu options is quite small and can be difficult to read. Increasing the font size or improving the visibility of these tabs would make browsing easier. Second, I noticed that many products appear to be out of stock, which limits the available selection. It would be helpful to have a wider variety of products available for purchase or clearer information about when out-of-stock items will be restocked. Thank you for taking the time to review my feedback. I appreciate your commitment to improving the customer experience and hope these suggestions are helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lourdes
Site Experience FeedbackJun 13, 2026
I don’t like the I have bush the emails for purchase in I try use coupon in don’t work, I call in the say is not longer working, I have to spend more money in order to have other discounts.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 13, 2026
My experience was very easy I knew what I wanted and I already New my size. Thanks to Victoria secret I've known my size for a long time. Keep women knowing their true size.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mily
Site Experience FeedbackJun 13, 2026
You are the best
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
ITALYDREAMS
Site Experience FeedbackJun 13, 2026
Girl wasn't given options I asked for multiple times. It was very laborious and very frustrating experiences
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Nat
Site Experience FeedbackJun 13, 2026
It was just fine. Quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 13, 2026
Fair
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 13, 2026
I’m a pink card holder yet I like ordering from Victoria secret also
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Shorty McD
Site Experience FeedbackJun 13, 2026
My experience was smooth and swift to get my ordered completed ,so i can finish other task i had to do.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Avery
Site Experience FeedbackJun 13, 2026
I LOVE ALL OF YOUR PRODUCTS
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJun 13, 2026
Size off
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Luna
Site Experience FeedbackJun 13, 2026
I love Victor! And his secrets !
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Kat
Site Experience FeedbackJun 13, 2026
I don't have access to a Victoria's secret store in my area and the online store makes everything so easy.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cristina
Site Experience FeedbackJun 13, 2026
The mobile site is more efficient and smoother than the app
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Vslover
Site Experience FeedbackJun 13, 2026
It was great, easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous
Site Experience FeedbackJun 13, 2026
Na
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Cecylia
Site Experience FeedbackJun 13, 2026
Simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yeya
Site Experience FeedbackJun 13, 2026
Everything goo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
You shouldn't charge someone shipping if they order the minimum amount then have $20 of rewards.
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Very easy to navigate.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 13, 2026
No thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Abcd
Site Experience FeedbackJun 13, 2026
Not the easiest to get discounts during checkout. I could not check out using the new VS credit card therefore did not get 25,off for using it. Not happy about that at all.?
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
JT
Site Experience FeedbackJun 13, 2026
The checkout could have been more seamless. I'd like to pay with Google Pay. Less credit card pop ups. Would like heavier models to view fits on bigger gals. Positive was that it loaded fast and was seamless. It was easy to compare products.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
oli
Site Experience FeedbackJun 13, 2026
I filtered bras my size to save time but when I clicked on the ones I wanted to buy, there were none in my size.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jean
Post-Delivery FeedbackJun 13, 2026
I loved the bra and I wish it fit but my experience was still great and I would definitely recommend Victoria secret to my friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 13, 2026
It was good. Just wish I had a discount code for the amount of times I shop from the brand. I do a lot either online or in person.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tina
Site Experience FeedbackJun 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
The website did not function well on my iPhone. It kept refreshing due to an error and it wouldn’t recognize when I wanted to add something to my bag. I finally got it to work but almost gave up.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jamee
Site Experience FeedbackJun 13, 2026
It went well, took me a while to decide on items
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MissCris
Site Experience FeedbackJun 13, 2026
very good experience. doing the items that i saw on the ad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10