Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,860 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 9% | 10% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 80% |
Neutral | 13% | 13% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 47,595
Yendy
Site Experience FeedbackNov 4, 2026
Easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Travis
Site Experience FeedbackNov 4, 2026
i love the socks so i bought them. simple and easy on the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrs. Duff
Site Experience FeedbackNov 4, 2026
I found everything that I was looking for and it was very easy and simple my experience shopping was very good and pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DEUS MECUM
Site Experience FeedbackNov 4, 2026
It was easy and great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richard
Site Experience FeedbackNov 4, 2026
Apple Pay doesn’t seem to work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Angie
Site Experience FeedbackNov 4, 2026
Everything is good, although I would like to have more options on international phones. I have a Mexican phone number and I had to put my aunt’s number so I could place my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frustrated!!!!!
Site Experience FeedbackNov 4, 2026
I had to contact customer care on 4 separate occasions in the last 2 days with no resolution. It’s been a very frustrating experience
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Shelly
Site Experience FeedbackNov 4, 2026
Cool
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heaven
Site Experience FeedbackNov 4, 2026
I had a good experience using the website to take advantage of a sale on leggings Victoria Secret had. I also was able to see that other items I were interested in were on sale as well. It was very easy to buy what I wanted. The website was also great for seeing what styles were available in my size. :)
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 3
Maggie
Site Experience FeedbackNov 4, 2026
Amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iliana
Site Experience FeedbackNov 4, 2026
Gloria Mendoza
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
Everything was great as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dani
Site Experience FeedbackNov 4, 2026
quick and easy, and a lot of deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyne
Site Experience FeedbackNov 4, 2026
The website never disappoints; it’s very easy to use. And the products always arrive in great condition.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isabel
Site Experience FeedbackNov 4, 2026
It was all great and I had a good time getting stuff for my daughter
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bee
Site Experience FeedbackNov 4, 2026
Ok
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Tay
Site Experience FeedbackNov 4, 2026
Quick, easy and efficient.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CcBb
Site Experience FeedbackNov 4, 2026
Took too long to find what I was looking for.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Humble
Site Experience FeedbackNov 4, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackNov 4, 2026
It wouldn’t let me move to the payment page but everything was filled out. Had to go back and use PayPal. Almost canceled my order but it was a birthday present.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
VenQkey79
Site Experience FeedbackNov 4, 2026
Everything was good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani87
Site Experience FeedbackNov 4, 2026
Easy to shop and the products are always good quality, I don't shop a lot but when I do, I like finding deals at Victoria secret pink.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
i had a great experience. while it is kinda hard to find exactly what i want when searching, the website is easy to use and i did not encounter any troubles! i also deeply enjoy the free little gifts which make purchasing more enjoyable knowing im fetting a little gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BWW92
Site Experience FeedbackNov 4, 2026
It went well.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
JP
Site Experience FeedbackNov 4, 2026
I found it difficult to find the matching sets.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lorirep
Site Experience FeedbackNov 4, 2026
Good experience! I was able to find even wanted online for myself and for a few gifts!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Girlfriend 10
Site Experience FeedbackNov 4, 2026
It was difficult to find an item that a friend posted that she wanted as a gift, but once I found it, it was on sale for cheaper than the price she posted.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Gina
Site Experience FeedbackNov 4, 2026
Lots to choose not sizes in what i wanted
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Cici
Site Experience FeedbackNov 4, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nunya
Site Experience FeedbackNov 4, 2026
Satisfied with the ease of finding and ordering what I need. Also the payment options are great! Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy
Site Experience FeedbackNov 4, 2026
Easy site to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taelor
Site Experience FeedbackNov 4, 2026
Online site was clear and concise.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 4, 2026
Easy to use a old gift card
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DP
Site Experience FeedbackNov 4, 2026
the credit card website and the VS app is garbage
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Site Experience FeedbackNov 4, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Will
Site Experience FeedbackNov 4, 2026
Was easy
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AvaG
Site Experience FeedbackNov 4, 2026
The website is very disgusting. I do not want to see obesity, people who have undergone an amputation, and I especially don’t want to see a penis in women’s panties.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Jackie
Site Experience FeedbackNov 4, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Heidi
Site Experience FeedbackNov 4, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fay
Post-Delivery FeedbackNov 4, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Dee
Site Experience FeedbackNov 4, 2026
Everything went very well. I'm excited to get what I ordered and granddaughters will love the gifts, I'm sure. I just hope I receive everything that I ordered.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 4, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pammy
Site Experience FeedbackNov 4, 2026
i made a purchase it was very easy to find items and checkout.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Krissy
Site Experience FeedbackNov 4, 2026
Took me a bit to add to my shopping cart, but I figured out how to do it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nancy
Site Experience FeedbackNov 4, 2026
Everything is amazing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Doctor T
Site Experience FeedbackNov 4, 2026
It was ok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vic
Site Experience FeedbackNov 4, 2026
Everything good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
Like all retail websites, it's so annoying to be trying to shop and getting pop ups continually. It's no different that having someone you are speaking with constantly interrupting you anf making you backtrack.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sissy
Site Experience FeedbackNov 4, 2026
My favorite from Victoria’s Secret is the silk pajama sets I have about 10 sets can use about 10 more my favorite loungewear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackNov 4, 2026
👍 Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10