Victoria's Secret Reviews - 4,739 Post-Delivery Reviews - 9.2/10
Victoria's Secret Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 83% |
 Neutral | 9% | 9% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 77% |
Neutral | 13% | 14% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,760
JEYEKON
Site Experience FeedbackJun 23, 2026
Sale.was too good to pass up!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChadyCathie
Site Experience FeedbackJun 23, 2026
I just wish you had free shipping at any price if using the VS credit card.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
GG
Site Experience FeedbackJun 23, 2026
I love shopping at Victoria Secret whenever I get a chance. It makes me feel good, pretty and confident 🥰. I love the special offers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiger
Site Experience FeedbackJun 23, 2026
Nothing bad my purchases was always easy and delivered well. But some items are no longer available for my size.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mama777
Site Experience FeedbackJun 23, 2026
Enjoyed browsing through the semi annual sale. Had great sales online. Free shipping was a bonus!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackJun 23, 2026
K
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DA
Site Experience FeedbackJun 23, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kisa
Site Experience FeedbackJun 23, 2026
I love Victoria Secret it has so many choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Make it simpler. One icon for each type of bra. Be clearer about having an under wire and not being full coverage.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Angel
Site Experience FeedbackJun 23, 2026
Everything went well. I literally have no complaints
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Not satisfied because I can’t used my 25 dollars offer
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Joce
Site Experience FeedbackJun 23, 2026
Overall enjoy shopping, just hard shopping more frequently because of pricing
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Site 245
Site Experience FeedbackJun 23, 2026
N/A
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Derlysc
Site Experience FeedbackJun 23, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Shop with ease
Site Experience FeedbackJun 23, 2026
Easy navigation for easy shopping experience.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJun 23, 2026
Have been shopping at VS for years, very good experience every time.Site is very easy to navigate.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jade
Site Experience FeedbackJun 23, 2026
I always enjoy browsing on the website, the styles, patterns, clothing and accessories are always very unique and on brand!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Gogo
Site Experience FeedbackJun 23, 2026
I have always purchased products from Victoria Secret. I love their products. My website experience was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
No issues at all !
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 23, 2026
Good and nice products. A lot to pick from. I will not order anything fragile because of the way my package was delivered but very happy with my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Miss J
Site Experience FeedbackJun 23, 2026
I enjoy the variety of items and sizes this company offers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackJun 23, 2026
Shopping online is extremely easy and stress free.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann
Site Experience FeedbackJun 23, 2026
I found what I needed and was easily able to see what colors/designs were available in my size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy face
Site Experience FeedbackJun 23, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Maddie
Site Experience FeedbackJun 23, 2026
Great beachwear styles.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 23, 2026
-
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mc2
Site Experience FeedbackJun 23, 2026
More sizes in sale items. Should also show the matching panties to any sale bra. Should be able to sort for sizes instead of having to click different colors to see what is available in our size
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Precious
Site Experience FeedbackJun 23, 2026
Website kept going down
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hunter070602
Site Experience FeedbackJun 23, 2026
Easy shopping experience
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Indie
Site Experience FeedbackJun 23, 2026
It was very easy to ordered and check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackJun 23, 2026
None
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kerlin
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Georgie
Site Experience FeedbackJun 23, 2026
Hopefully my purchase wasn't doubled .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Benni
Site Experience FeedbackJun 23, 2026
Overall, it wasn't that bad.However, I would have preferred it be easier to find the clearance section and which items were on sale and which weren't.I felt like it was a bit of a hassle, especially when switching back.And forth between victoria's secret and pink.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Pioneer
Site Experience FeedbackJun 23, 2026
I love your products heavenly . When I wear it receive many complaints .
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SunAngel
Site Experience FeedbackJun 23, 2026
Love Victoria’s Secret products and every experience in store has been excellent!
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
User friendly
Site Experience FeedbackJun 23, 2026
I’m up there in age and I usually get lost when doing on line orders but this was a breeze ❤️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Nice
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Blue fairy dust
Site Experience FeedbackJun 23, 2026
I’m 5’0 so is very hard for me to find clothes, that I don’t have to trim them. So if guys can have more variety on lengths like short or xshort , especially on sweat pants; I would definitely shop more often on vs .
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Madcrazymom
Site Experience FeedbackJun 23, 2026
It took 7 or 8 tries to get the order to go through. Annoying but I do like the merchandise and I couldn't find what I was looking for in store.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
SN
Site Experience FeedbackJun 23, 2026
Great sales pricing with free shipping.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gemmamom
Site Experience FeedbackJun 23, 2026
VS site is fast, easy to navigate, the offers are clearly written and easily applied. So many beautiful products - it was really fun to shop here!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aggie
Site Experience FeedbackJun 23, 2026
Love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glogar
Site Experience FeedbackJun 23, 2026
I have a good experience. I found what I needed, fast and easy. Quality, comfort and style.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
I had trouble finding bras on sale in my size. I also had trouble at check out. The gift option was not available but I didn’t want anything wrapped anyways. I had to finally sign out and sign back in and go through check out again.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Carmen
Site Experience FeedbackJun 23, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MG
Site Experience FeedbackJun 23, 2026
Great sale!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sweet Treats48
Site Experience FeedbackJun 23, 2026
I'm extremely pleased with my recent purchases, also with this one. My daughter is having a Miracle Baby and went from Competing in an All Natural Womens Physique Bikini Competition in April 7 weeks pregnant, Won! Now her life has changed she's 20 Twenty weeks pregnant and we're looking for comfortable Sports Bras, I always love, the quality you receive from Victoria's Secret products this is where we all mostly purchase all our under garments. I just recently bought all kinds of new Underwires of all kinds of styles, and patterns, colors. I also just bought gifts for the grand daughter for Birthday, God Daughter for their Graduations, so I am very pleased with both Lines I go between the two to shop the Pink, also VS i love them both, I'm sure theyll love their gifts as well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leeza
Site Experience FeedbackJun 23, 2026
No complaints,it was easy.😊
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A