Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,779 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 86% |
 Neutral | 10% | 9% |
 Negative | 7% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 79% |
Neutral | 14% | 13% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,834
Lulu
Site Experience FeedbackAug 28, 2026
Website is fine. As I mentioned in a previous answer, sizing can be tricky according to style and brand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paula Pete
Site Experience FeedbackAug 28, 2026
Great experience would suggest that you look at carrying longer length pants in store for girls/ladies 5’9’’ or taller you miss out on purchases my granddaughter loves your bras and knit pants sweats but all too short in store
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paige H.
Post-Delivery FeedbackAug 28, 2026
I 💗 Victoria’s Secret & Pink, recommend every time, wonderful on-line shopping experience. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mary
Post-Delivery FeedbackAug 28, 2026
I enjoyed my purchase but the Pink lace is a little scratchy instead of soft like the Victoria's Secret lace.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
Brittany
Post-Delivery FeedbackAug 28, 2026
My daughter found this super cute backpack on sale while shopping back to school. She is absolutely in love with it. And I was in love with the price. Super fast shipping and exact on description
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chass23
Post-Delivery FeedbackAug 28, 2026
First off the had now good bras in my size. And then when I actually find what I need and wear it the cheap plastic clip they use on the straps snapped two hours into my shift at work I had to tie my bra straps together and work uncomfortably the rest of my shift I was excited to purchase bras from them but honestly I could of gotten 3 bras from Walmart that would of lasted longer then the $40 bra I purchased
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 2
- Customer Support: 1
NotaFan
Site Experience FeedbackAug 28, 2026
I interacted through the Store. You do not carry my size in the style needed. Nonetheless and evidently nor did the Florda store I originally went to. I really have no desire to shelp to the only Mall in our area that carries Victory Secret.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Dennis S
Site Experience FeedbackAug 28, 2026
I had the associate order this item online for us in a size medium short, they actually ordered a small short. I went back to the store to get the order corrected and after about 25 minutes and three associates they were able to return and order again what was supposed to be the medium short leggings. I got home and checked my email order receipt and they order medium regular. So now I have to wait for the other wrong order to come in and go back to the store and return it.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Site Experience FeedbackAug 28, 2026
No problem with ordering maybe less oversized clothes and more bling
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nette
Post-Delivery FeedbackAug 28, 2026
The online experience was good. I was able to order the item that I want. The price was good. The delivery was on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Buster
Post-Delivery FeedbackAug 28, 2026
Great products, consistently poor shipping
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 4
- Customer Support: N/A
Lc
Post-Delivery FeedbackAug 28, 2026
Had everything I wanted in the sizes and styles I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Joni
Post-Delivery FeedbackAug 28, 2026
I was able to find what i was looking for. Shipping was pretty fast. Only issue in my order is that one of the pairs of underwear that came in the 5 pack seems to be slightly off in the way it fits.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Finn
Post-Delivery FeedbackAug 28, 2026
I have recommended it to so many people! I literally can’t shut up about how good the deal I got was! I ordered my package to deliver the 27th and it came on the 21st! It came with a redeemable card for a free perfume, or lotion. I am so stoked and will definitely be buying from VS again! (Not to mention how excited I am for the fashion show on the 18th)!!!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mar
Post-Delivery FeedbackAug 28, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Cassie
Post-Delivery FeedbackAug 28, 2026
I purchased several items, underwear and a bra. I love the seamless style underwear. They are soft, stretchy, and had great color choices! I also snagged a new bra that I like in a fun light pink.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Andrea
Post-Delivery FeedbackAug 28, 2026
I allready did
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 4
Luvbyrd
Post-Delivery FeedbackAug 28, 2026
I Love the Sets ,So Very Soft an Comfortable , Would Definitly recommend
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Tina
Post-Delivery FeedbackAug 28, 2026
I love the sport bras that you carry. I have some scar tissue on my breast and the sport bra still give me the look I want and the comfort.
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Holy bible
Post-Delivery FeedbackAug 28, 2026
I like the current new stuff you make constantly great ideas. Would like to try all of them some time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Puppy
Post-Delivery FeedbackAug 28, 2026
I always have know problems with you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CH
Post-Delivery FeedbackAug 28, 2026
It fit perfectly, comfortable.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Blitz1201
Post-Delivery FeedbackAug 28, 2026
I ordered several things and all were received quickly. The one return is because I just don’t love it that much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Lindzzb23
Post-Delivery FeedbackAug 27, 2026
The items were in stock in my size and they had a special going on and sent me discount coupons i am so satisfied with the speed of delivery and my items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
unicorn
Site Experience FeedbackAug 27, 2026
i thought it was really easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Summer Glitter
Site Experience FeedbackAug 27, 2026
Lingerie was boring but great deals on panties :)
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CBS
Site Experience FeedbackAug 27, 2026
Every time I try to check out on Victoria's Secret online using my VS credit card and a coupon code I end up having to call or chat with customer service. It never goes through on the first try. Also, this time, both my daughter and I were extremely disappointed that we could not use the code for the free panty with any purchase in conjunction with the $25 off a $100 + purchase. We used to be able to do that. It really put a damper on the entire experience, along with the usual more than challenging checkout.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ElizabethBedazzled
Post-Delivery FeedbackAug 27, 2026
I've never been a fan of the bras or lingerie, VS doesn't make my size in the chest, but I've always liked the underwear. This was a wonderful sale! The price is right and the designs are cute, and the quality is always top notch! I'm also really impressed with the delivery time! the only criticism I have is the mobile app/website. It was pretty glitchy and I had to re-do several things, including entering in my payment info, but I'm glad I stuck with it and was able to get my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Danny
Site Experience FeedbackAug 27, 2026
I’m purchasing this for myself. I’m too embarrassed to go in the store and try it on. I hope it fits me well. But I’m certain I can take it back if it’s not right.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margo
Post-Delivery FeedbackAug 27, 2026
I’m satisfied with my purchases.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Kenzie
Post-Delivery FeedbackAug 27, 2026
Love shopping from VS and PINK!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Queen Akanbi
Post-Delivery FeedbackAug 27, 2026
I love my fragrance. I would highly recommend it if you're looking for an earthy floral fragrance.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
PRP
Site Experience FeedbackAug 27, 2026
It was very easy, and desired products were on sale too!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sparkles
Post-Delivery FeedbackAug 27, 2026
The panty pack is terrible. I've gotten better underwear from Walmart. one of the hoodies I ordered is great. The fit on the other is terrible, it feels like the "arm pits" of the sleeves is down at your side. I love the crystal wings on the back but it's incredibly uncomfortable tome and I will be returning.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Hlk2377
Post-Delivery FeedbackAug 27, 2026
I have waited a long time for a company to come out with a product that had shampoo, conditioner, body wash, lotion, and perfume or body mist in one scent. So I was overjoyed when I found that Victoria's Secret had come out with that and it was in my favorite scent. But upon receiving it I found the shampoo and conditioner and body wash really aren't very scented and was highly disappointed in that
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Giselle
Post-Delivery FeedbackAug 27, 2026
There’s a lot of option you can pick from. I always wait for a sale to happen to purchase anything
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: 8
Tony P
Site Experience FeedbackAug 27, 2026
Great website searching
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cavazos
Post-Delivery FeedbackAug 27, 2026
Ordered online and got the wrong products. Got on chat and they reordered the wrong products again. So upset my first order and it’s all wrong!!!!
- Overall Rating: 1
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- On Time Delivery: 1
- Customer Support: 1
Np
Post-Delivery FeedbackAug 27, 2026
Purchase online items and attachments of coupon code never works and everytime its headache to contact CS and disconnecting with multiple agents as every new agent dont know what's going on so for 2 min work of attachments of coupon code its taking 45 min to 1 hours in chat which is not worthy
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- On Time Delivery: 8
- Customer Support: 7
Online Shopper
Post-Delivery FeedbackAug 27, 2026
It was smooth
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Marley
Post-Delivery FeedbackAug 27, 2026
I ordered two bottles of body wash and I really like it.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Nukee
Post-Delivery FeedbackAug 27, 2026
Good Quality clothing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
vero
Site Experience FeedbackAug 26, 2026
The Agent was very helpful and to the point that i never expect it was so quick and to the point, Thanks very much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shai
Site Experience FeedbackAug 26, 2026
the website is very easy to use, and I always find what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Post-Delivery FeedbackAug 26, 2026
I love the variety of styles and sizes.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
NAILBOY
Post-Delivery FeedbackAug 26, 2026
Great products. Excellent sales and good quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 26, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Big Busted
Site Experience FeedbackAug 26, 2026
I just wish that you would have beige in the style for bigger breasted women
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
em
Site Experience FeedbackAug 26, 2026
The website is really easy to go through, along with the filter system being easy to-use. I really like the array of both color and type of clothing/undergarments that is available. Though sometimes the filtering system isn't always accurate, or you can't select some styles even if previously seen to be there. Either way I'm super happy with everything! picking out my order was easy to do, and I can't wait to receive them :)
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 26, 2026
Pergect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10