Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.2/10 overall rating and 4,790 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 85% |
 Neutral | 10% | 9% |
 Negative | 7% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 80% |
Neutral | 14% | 13% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,288
#keeponshopping#
Site Experience FeedbackSep 4, 2026
Smooth transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Just Click the Link
Site Experience FeedbackSep 4, 2026
Shopping was easy. I clicked the sales link on the main page and was picking items in no time. It would be nice if end of a page for a button to take you back to the top.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dawny Doodle
Site Experience FeedbackSep 4, 2026
Always satisfied. Cute options and great quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bunni
Site Experience FeedbackSep 4, 2026
I enjoyed looking through everything only issue was for some reason the site kept crashing. It may be my phone cache or maybe everyone jumping in on the sales but it was great overall.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Koko
Site Experience FeedbackSep 4, 2026
Some of the choices were ok, but i was confused at checkout because my additional $ 25 disappeared for applying for the credit card
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweet Love
Site Experience FeedbackSep 4, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Good
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Silly Rabbit
Site Experience FeedbackSep 4, 2026
My app always gives me a hard time always have to sign in online
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Murphy
Site Experience FeedbackSep 4, 2026
It was easy smooth and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LC
Site Experience FeedbackSep 4, 2026
No issues easy and fun shopping with app
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackSep 4, 2026
It was an overall easy and efficient experience. I immediately found what I was looking for and it was an easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glogló
Site Experience FeedbackSep 4, 2026
I did not have any problem, everything was easy and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Good and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aj
Site Experience FeedbackSep 4, 2026
Please bring back this year’s collection. It was great and sold out quickly pajamas leggings 7 inch shorts, etc..
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tee
Site Experience FeedbackSep 4, 2026
No wasn’t bad was very easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
iluvpinkvs24
Site Experience FeedbackSep 4, 2026
surprise discounts and cute y2k resurgence made me happyyyyu keep it coming more bling on the fold over pants though PLEASE and bling leggings too!! keep up w Y2K n sales
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Irina G
Site Experience FeedbackSep 4, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brittany C
Site Experience FeedbackSep 4, 2026
It was difficult redeeming my free gifts / didn't work :/
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Don't have any
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lindy
Site Experience FeedbackSep 4, 2026
Easy to select my items
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 4, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Fine
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
PinksTheBest!VS!
Site Experience FeedbackSep 4, 2026
I have nothing bad to say. I love the deals and free stuff. It makes me feel appreciated for my business with yall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Delai
Site Experience FeedbackSep 4, 2026
They always have a variety of stuff to choose from I love how they now have some stuff for plus size women, although I am patiently waiting for yall to collab with Houston Astros and do yalls magic again PREETY PLEASE? 🪄 🙂↔️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mon
Site Experience FeedbackSep 4, 2026
My experience was fine.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kinny
Site Experience FeedbackSep 4, 2026
It was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Noneya
Site Experience FeedbackSep 4, 2026
I got nothing to say it’s not the way it used to be
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 5
Ara
Site Experience FeedbackSep 4, 2026
Tod bien
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
RHONDA
Site Experience FeedbackSep 4, 2026
CURRENTLY I HAVE ONLY BEEN PURCHASING UNDIES N LIP GLOSS. MAYBE CHRISTMAS 🎄 TIME I WILL BUY OTHER SELECTIONS, USUALLY SALE ITEMS OF GOOD QUALITY.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Victoria's Secret Black Campus Fleece Full Zip Up Jacket
Site Experience FeedbackSep 4, 2026
Everythimg about this website is awesome and I can't wait until I receive my Black Campus Jacket!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tea
Site Experience FeedbackSep 4, 2026
More studded clothes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ACE
Site Experience FeedbackSep 4, 2026
It was a good experience overall. The website is clean well organized and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Naty
Site Experience FeedbackSep 4, 2026
Everything was nice 😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hottie Gal
Site Experience FeedbackSep 4, 2026
Love the selection of panties and promo bags encourage me to use my card.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Butterfli
Site Experience FeedbackSep 4, 2026
Ease of browsing site easy to find items love VS for all my undergarments
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ky
Site Experience FeedbackSep 4, 2026
Beautiful website design. Saw an advertisement for the Super Flare leggings and ran to the website because I just had to have them. 10/10 would recommend to friends
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosie
Site Experience FeedbackSep 4, 2026
Website navigation was smooth. I didn't have any problem. What I didn't like was that there were additional items that were put in that I didn't order. So, I removed those from my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Michelle
Site Experience FeedbackSep 4, 2026
It's very easy to navigate through the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meg
Site Experience FeedbackSep 4, 2026
Easy peasy and the Labor Day sale automatically applied which I loved!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mya
Site Experience FeedbackSep 4, 2026
Everytime I go in they are very friendly everything fits really well awesome place.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Csajor
Site Experience FeedbackSep 4, 2026
I had no problems with the website. I know what I want and I start there and usually buy something I didn’t need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A
Site Experience FeedbackSep 4, 2026
it was frustrating to be shopping and have things sell out that I wanted right after adding to my cart and also the offer codes were confusing and not working and live chat was chaotic and not very helpful also they disconnected on me
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 4, 2026
I did not order myself online store employee assisted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
BBARDO
Site Experience FeedbackSep 4, 2026
I don’t like that. They don’t keep the under clothing names. They keep changing the product names when the prices just keep going up for sale doesn’t even seem to be a sale sometimes.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sher
Site Experience FeedbackSep 4, 2026
Disappointed with free goods promised offered 2 totes but only at the end got one
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wisconsin trip
Site Experience FeedbackSep 4, 2026
I was able to find on Amazon under VS store front what I needed and purchased the lingerie there b/c I will get sooner. I am grateful for coupon deals.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 4, 2026
I could nit access my vs credit card
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Card members should have free shipping
Site Experience FeedbackSep 4, 2026
Website and app are very easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jenni
Site Experience FeedbackSep 4, 2026
Everything was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10