Victoria's Secret Reviews - 4,738 Post-Delivery Reviews - 9.2/10
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 83% |
 Neutral | 9% | 9% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 77% |
Neutral | 13% | 14% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,754
Coley
Site Experience FeedbackJun 24, 2026
Great experience all the way around! Found a super cute romper and a bikini top for a great price! Can't wait until Monday :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kim
Site Experience FeedbackJun 24, 2026
I been ordering for 40 plus years with Victoria secret and always loved everything I purchased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackJun 24, 2026
It was good but the check out process was confusing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyn
Site Experience FeedbackJun 24, 2026
I recently purchased from Victoria’s Secret and had a wonderful experience. The products were beautiful, high quality, and exactly as described. I especially loved the design, comfort, and overall feel of my purchase. The ordering process was easy, the packaging was lovely, and my items arrived in excellent condition. I am very satisfied with my purchase and would definitely shop here again. Thank you, Victoria’s Secret, for providing stylish and quality products that make customers feel confident and special. I absolutely love my purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blanca
Site Experience FeedbackJun 24, 2026
I think is very good, is very complete, I like it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maty
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Squabble
Site Experience FeedbackJun 24, 2026
Love it! Love that you’re expanding into plus sizes finally!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lin
Site Experience FeedbackJun 24, 2026
lots of out of stock
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
JJRG
Site Experience FeedbackJun 24, 2026
I got free shipping without knowing. Great experience overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Size roulette
Site Experience FeedbackJun 24, 2026
Just wish there were more details on each measured garnet because I have a hoodie from like 17 years ago it’s a medium and that baby stretches and fits xl .. I’m not complaining just sayin it’s def like sizing roulette
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 24, 2026
Did purchase in store and also made online purchases but has not received items and this is over 8 working days
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Barbara 45
Site Experience FeedbackJun 24, 2026
It was okay- no problem. I have ordered before. I have quite satisfied with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RachelAnn
Site Experience FeedbackJun 24, 2026
I truly desire better BOPIS options. It seems the 2 stores in my area never have the merch I want to order in stock.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Jessica
Site Experience FeedbackJun 24, 2026
The website was working pretty good. I was having issues trying to pay with my Victoria's secret card but I think it was because I forgot to active it.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Dino D
Site Experience FeedbackJun 24, 2026
Always a great experience!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bri
Site Experience FeedbackJun 24, 2026
Kind of aggravated at the fact that I received $10 off for my birthday, but come to find out it couldn't be towards any sale or clearance items. I would have spent more money, but decided not to per this.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ashleyliz
Site Experience FeedbackJun 24, 2026
It was awesome 👌 I love that everything is very easy to find and categorized. The size charts are well done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love VS
Site Experience FeedbackJun 24, 2026
Love shopping in Victoria Secret.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy Breezy
Site Experience FeedbackJun 24, 2026
No complaints, it was a smooth transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shae
Site Experience FeedbackJun 24, 2026
It was exciting to see all the sale prices on such amazing products. It made my day that I could afford to buy myself something.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ML
Site Experience FeedbackJun 24, 2026
I did not get free shipping and I should have
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
Kiki
Site Experience FeedbackJun 24, 2026
The website is very easy to use. I came looking for front closure Demi bras and completed my entire purchase in less than 30min. I was in and out and found 4 beautiful bras. Victoria’s Secret is the only brand that fits me just right. I’ll be back time and time again.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shay
Site Experience FeedbackJun 24, 2026
There is so many great products to choose from!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Obsessed with the variety
Site Experience FeedbackJun 24, 2026
Ordering through the Victoria Secret website was very easy. Everything I was looking for and more was just one search away. Great prices and sales and love the variety. First time ordering online but definitely not the last.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pop
Site Experience FeedbackJun 24, 2026
I have ordered in the past but it's been awhile so thought I would order my wife a nice bra as a surprise
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dessi
Site Experience FeedbackJun 24, 2026
Good ! 😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B A
Site Experience FeedbackJun 24, 2026
Over all I had nice experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nina
Site Experience FeedbackJun 24, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tanti
Site Experience FeedbackJun 24, 2026
Very good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Secret
Site Experience FeedbackJun 24, 2026
Always good and good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TereDavis
Site Experience FeedbackJun 24, 2026
Sus pijamas son lo más bello en el mundo 🥰
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jeana
Site Experience FeedbackJun 24, 2026
Product are a little pricey. Always able to find a sale
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
TT
Site Experience FeedbackJun 24, 2026
I love how easy the website is to use and I loved the options available as well I will be shopping again soon.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sue
Site Experience FeedbackJun 24, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MsSamTay
Site Experience FeedbackJun 24, 2026
Enjoyed looking at all merchandise in this semi-sale. Great sales always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyn
Site Experience FeedbackJun 24, 2026
Confusing free offers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee-Nice
Site Experience FeedbackJun 24, 2026
Website is easy to navigate and place order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Aal@9752
Site Experience FeedbackJun 24, 2026
I love the sales at Vickie. This way I can buy what everyone likes to treat themselves.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
I just wish that once items are in your cart, they can’t be removed. Atleast give a minimum of 30 minutes to checkout while I’m still shopping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackJun 24, 2026
It was great just wish k could swipe through the picture well at the checkout without having to open it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KAT =^..^=
Site Experience FeedbackJun 24, 2026
Absolutely FANtastic!! NO problems!!! EXTREMELY easy!!!! :)
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AJ
Site Experience FeedbackJun 24, 2026
Absolutely perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Always a pleasure shopping online or in the store. Items quality is great especially for the sale price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HeidiB
Site Experience FeedbackJun 24, 2026
Nothing. All is well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
The site glitched several times. I got to place order and it said my items weren’t available. Added them back to cart and same cycle.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Eddy
Post-Delivery FeedbackJun 24, 2026
Nothing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Kathe
Site Experience FeedbackJun 24, 2026
I love Victoria ever
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rose
Site Experience FeedbackJun 24, 2026
great and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Need a store in wellborn Live oak lake city area
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10