Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,834 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 9% | 10% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 80% |
Neutral | 13% | 13% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 47,370
kNobody
Site Experience FeedbackNov 1, 2026
It was lovely. Cant wait to get my lotion tomorrow. Id love more codes. Treat it like a game.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Sat
Site Experience FeedbackNov 1, 2026
order
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Natalie
Site Experience FeedbackNov 1, 2026
So far everything I've bought has been good quality and the prices very reasonable
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cristi
Site Experience FeedbackNov 1, 2026
Comolicated to find product
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Vera
Site Experience FeedbackNov 1, 2026
Overall it went well, the website it well organized and helpful.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 1, 2026
Its okay, needs more underwear that accommodates men.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Cherokee
Site Experience FeedbackNov 1, 2026
Already did
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love The Comfy!!
Site Experience FeedbackNov 1, 2026
Very easy process, easy to purchase items that I want, and love the prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lala
Site Experience FeedbackNov 1, 2026
Very well
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Grandma
Site Experience FeedbackNov 1, 2026
Once I got by the web site trying to get me to sign up as a new customer it was easy. I have had a VS card for several years. Maybe it is just my age, 84's should not be buying from VC lol/
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Bubba
Site Experience FeedbackNov 1, 2026
I bought some panties for my girlfriend. They seem nice. Shipping is slow and expensive.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SamNLycia
Site Experience FeedbackNov 1, 2026
It is always great, at times, but overall awesome!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 1, 2026
It was easy to purchase on line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeann
Site Experience FeedbackNov 1, 2026
improve the rewards.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackNov 1, 2026
Easy to navigate. Liked that things were categorized by material too
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Victoria
Site Experience FeedbackNov 1, 2026
Todo bien
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 1, 2026
All good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Brendan
Site Experience FeedbackNov 1, 2026
Very easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackNov 1, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kity
Site Experience FeedbackNov 1, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NickNNat
Site Experience FeedbackNov 1, 2026
The credit card options became glitchy towards the end but nothing the refresh button couldn’t fix.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 1, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendy
Site Experience FeedbackNov 1, 2026
It was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
miki
Site Experience FeedbackNov 1, 2026
great experience love what i bought
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Debbie
Site Experience FeedbackNov 1, 2026
It was a very easy and successful experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Diane
Site Experience FeedbackNov 1, 2026
My experience was good. I did not have my Victoria's Secret credit card in hand at the time of purchase so I used a different card. However my overall experience was good,
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Militza
Site Experience FeedbackNov 1, 2026
Very nice experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ni
Site Experience FeedbackNov 1, 2026
It was easy to operate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 1, 2026
Everything was easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 1, 2026
Easy and good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lexis
Site Experience FeedbackNov 1, 2026
amazing products for great prices, is a brand i know and trust.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DNA
Site Experience FeedbackNov 1, 2026
Was able to purchase enough to my satisfaction in a quick way
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
PM
Site Experience FeedbackNov 1, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 1, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pinkcandy1
Post-Delivery FeedbackNov 1, 2026
Everything came as expected. Great quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mommyx3
Site Experience FeedbackNov 1, 2026
The site is very user friendly and it is visually pleasing. I love how easy it is to go between VS and PINK products on the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy customer
Site Experience FeedbackNov 1, 2026
I didn't have any problem with my purchase and can't wait for my stuff to get here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Triceratops
Site Experience FeedbackNov 1, 2026
The promo I was interested in said 10 for 35 but the only deal that would apply was 5 for 31. But I ended up spending more for the adorable blanket and bag combo also I wish there were more designs for the underwear shape I liked
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 1, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gigi
Site Experience FeedbackNov 1, 2026
Was hunting bare products and found it was on sale . Then found sweat shirts on sale . Happy with selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackNov 1, 2026
It was a bit laggy but in the end I was able to purchase my order
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
VahJJ
Site Experience FeedbackNov 1, 2026
I love VS and I know what sizes are for me. I love the materials and the product selection and I love bling and fuzzy things!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No
Site Experience FeedbackNov 1, 2026
O
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Site Experience FeedbackNov 1, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Roses
Site Experience FeedbackNov 1, 2026
Wanted a blanket but there were none available for purchase. Was going to buy a long sleeve Pink t-shirt for $25 but when I saw the sweatshirt with the dog on the front for $35 I thought that’s it! Cool color and style - like V neck tops.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NA
Post-Delivery FeedbackNov 1, 2026
NA
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Honeybun
Site Experience FeedbackNov 1, 2026
Easy process ordering items.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
marisol
Site Experience FeedbackNov 1, 2026
I think the site has a little trouble when loading all styles, seems to stutter a bit when going back to previous pages. Although still easy to place order and checking out process
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TW
Site Experience FeedbackNov 1, 2026
Very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
adry
Site Experience FeedbackNov 1, 2026
it’s was a good experience the cloths are good quality
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8