Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,828 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 84% |
 Neutral | 9% | 10% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 80% |
Neutral | 13% | 13% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 47,264
Ttttlovesmoolah
Site Experience FeedbackOct 31, 2026
Overall good. Easy to use. I wish you could look at the cart while shopping without it jumping to another screen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
R
Site Experience FeedbackOct 31, 2026
It was easy to find the sale items I was looking for, but the inventory wasn't updated and some items weren't available when I tried to check out.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Grrrrrr
Site Experience FeedbackOct 31, 2026
Sucked a little.
- Overall Rating: 1
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Hailey
Site Experience FeedbackOct 31, 2026
website was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beanzz
Site Experience FeedbackOct 31, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Site Experience FeedbackOct 31, 2026
Everything was fine I get a really good deal
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olga
Site Experience FeedbackOct 31, 2026
me gusta todo de victoria secret
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackOct 31, 2026
you guys make it so easy to purchase on the website I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ene
Site Experience FeedbackOct 31, 2026
No me han gustado las pantaletas.. son disenos para jovenes nomas
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Antonette
Site Experience FeedbackOct 31, 2026
I was ordering and sometimes there were technical issues and said "add to cart is not available" and so I have to press it again. Then when I tried to checkout there was an error again so I had to repeat it. It showed on both times that the price was only $112 including shipping. But when I finally finished or confirmed the order, it said on the confirmation page that I was charged $160+. It turned out that the "free" tote I got was charged in the final cost. If I had known that it was getting charged then I would have removed it in my cart.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackOct 31, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
AJ
Site Experience FeedbackOct 31, 2026
It was fast and easy! Although I couldn’t find the specific item I was shopping for, the prices and items I did get were wonderful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Connie
Site Experience FeedbackOct 31, 2026
I like the special prices and it is when I buy. But the problem it is that sometimes my size is not available
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
LDSPerez
Site Experience FeedbackOct 31, 2026
Love shopping online with Victoria's Secret! It is so easy to find what I need and also love the extra things that I find. Checkout was so simple and it was so helpful for the coupons available to be listed so I could add them. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Syi
Site Experience FeedbackOct 31, 2026
I had some items that I had put in my cart before the sale was over. And I can't wait to received my free tote and blanket.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Linny
Site Experience FeedbackOct 31, 2026
Some of the styles I liked weren’t available in my size. They’d all been sold. 🙁
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Enny
Site Experience FeedbackOct 31, 2026
Good all the options are available but changing of prices of same products on sales while the promo tells of the sales prices is bad no trust. And the mail in coupons are hell to type in to redeem! Oh no! My card is yet to be renew after it expires 2 or 3 years ago called the CS is was failed effort.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackOct 31, 2026
Just took longer than expected because discount took long to receive
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Not so bad
Site Experience FeedbackOct 31, 2026
Ok. Little more challenging from the phone.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Lucy
Site Experience FeedbackOct 31, 2026
there were lots of options to buy panties i would just love more detalied pictures of the fabrics.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dr
Site Experience FeedbackOct 31, 2026
Nice and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yami
Site Experience FeedbackOct 31, 2026
I love to buy in the Victoria Secret website, its easy to use nad fast and I love they have the items from the same kind in the same place!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katy
Site Experience FeedbackOct 31, 2026
I hate that when you have multiple items if the same sku checkout doesn’t consolidate the total. I always end up adding multiple of the same, it takes too long to figure out what I have in my cart meanwhile items are selling out snd i end up getting my order and it’s not what I thought I ordered.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
gigi
Site Experience FeedbackOct 31, 2026
i honestly love how easy it was to shop online and how i can stack good deals and coupons!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
As stated previously, I was very dissatisfied with the process because I kept trying to put things in my bag that appeared to be in stock and they did not register in my bag and then once I went to complete my order and put in my dollars off it kept saying I did not have sufficient amount in there because things I guess were out of stock. The order took over an hour to do which it should’ve taken approximately 10 minutes. Very frustrating process.
- Overall Rating: 2
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
VSfashion
Site Experience FeedbackOct 31, 2026
The website always is a little slow and glitchy. Not sure why but that’s why I I’ve ended up placing I believe 2 orders via phone. Which the customers service team is always nice but it’s honestly a hassle. I almost always try and purchase when there is a good sale or I have rewards. Lots of options for styles and colors of bras and underwear which I appreciate. It would be nice if you could filter by vs line (dream angels, very sexy, etc) when I was trying to filter out which panties we’re included in the 10/31 sale it wasn’t as easy as I’d hoped but then I figured if I priced high to low that would get me my answers the quickest. Love the shop the fashion show option. I had about (2) outfits I saw on the show that I didn’t see on the scroll but maybe they were sold out.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sarah Josh
Site Experience FeedbackOct 31, 2026
Frustrated, angry, and tired right now.
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Online Shopper
Site Experience FeedbackOct 31, 2026
it was a good and fast experience
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackOct 31, 2026
Website was clearly laid out and easy to navigate. Checkout was simple. Applying for the card was easy and super fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AR
Site Experience FeedbackOct 31, 2026
loved everything in the new collection, but more than anything i love that i am able to shop from the ease of home,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allie
Site Experience FeedbackOct 31, 2026
It’s fun shopping here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
It said the deal was 10 panties for 31$ and my credit card was charged $138. I did everything the promotion said. I dont understand why it charges my credit card more
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
Grammie
Site Experience FeedbackOct 31, 2026
I had a great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
Love the style and selection however quality has been declining and prices are nolonger matching the quality of some products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shopaholic
Site Experience FeedbackOct 31, 2026
My interaction was good. The directions were very direct and easy to follow. Thank You so very much for having the web page so nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackOct 31, 2026
Struggled to get logged in for whatever reason and by the time that I did, items I wanted had sold out. I kept trying to change items, and it was just a snowball effect. It’s been over an hour for me to try and do a simple order. It’s been less than desirable. All for items that will likely come apart after wearing them the first time.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
Online Shopper
Site Experience FeedbackOct 31, 2026
It was fine just had to figure out another way to purchase and if that didn't work I was going b o look at it as it was not meant to be but it went thru.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Cammy
Site Experience FeedbackOct 31, 2026
Great experience. I knew what I wanted and was able to purchase it with ease. Love the panty sale!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Malcolmjsr
Site Experience FeedbackOct 31, 2026
site worke great, always have great items i can give for gifts and reasonaable prices i just need to get your credit card
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackOct 31, 2026
Items are easy to find, but offer codes kept being removed from the cart. I had to enter offer code about 8 times.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Happy shopping
Site Experience FeedbackOct 31, 2026
They had an amazing offer today and I enjoyed shopping online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moni
Site Experience FeedbackOct 31, 2026
Your doing very excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicky
Site Experience FeedbackOct 31, 2026
I always look forward to the 10/31 sale! The site is very helpful and I am able to find my items with ease. One would think that with a sale so big going on the site would have issues processing item selections or even the checkout process, but that has never been an issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AmyNC
Site Experience FeedbackOct 31, 2026
It was easy. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D Barr
Site Experience FeedbackOct 31, 2026
My wife loves your products and you guys always send my emails about items on sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juli
Site Experience FeedbackOct 31, 2026
Everything was excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
It was fine.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyss
Site Experience FeedbackOct 31, 2026
it was okay
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Liz
Site Experience FeedbackOct 31, 2026
I had trouble with sizing. Many products not available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10