Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,819 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 84% |
 Neutral | 9% | 10% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 80% |
Neutral | 13% | 12% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 46,792
Lucy
Site Experience FeedbackOct 30, 2026
2 offer codes apply per promotion, but only one was allowed out of 4 available. Website itself was easy to use.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Ally K.
Site Experience FeedbackOct 30, 2026
The website seemed to be updated and easier to navigate compared to the last time I purchased from VS. Overall, the process was faster and simplified which improved the experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CLP
Site Experience FeedbackOct 30, 2026
Overall easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
N/a
Site Experience FeedbackOct 30, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan L
Site Experience FeedbackOct 30, 2026
Sometimes when I hit the back button it sent me all the way back to the email. Sometimes.it sent me to a different screen and I had to put in the styles ans sizes again. Also wish more of the panties with shiny emblems and multiple holiday designs were available. But thank you for this Hallowen special!!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackOct 30, 2026
Been a loyal member for years. The site is very easy to maneuver and use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaykay
Site Experience FeedbackOct 30, 2026
The deals help me out big time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
It’s always good with deals you get to purchase more
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roxi
Site Experience FeedbackOct 30, 2026
The website is easy to maneuver and ordering was easy, no issues.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chrissy
Site Experience FeedbackOct 30, 2026
Bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rissa
Site Experience FeedbackOct 30, 2026
Everything was fantastic! Great deals and easy to use website. Alot of options and sizing available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L
Site Experience FeedbackOct 30, 2026
Good I came for the 10/31 deal. Shipping wasn’t bad.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Mini C
Site Experience FeedbackOct 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
V
Site Experience FeedbackOct 30, 2026
Hot
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lele
Site Experience FeedbackOct 30, 2026
Very smooth and easy found just what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joy
Site Experience FeedbackOct 30, 2026
Good quick and good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackOct 30, 2026
I don’t like how it shows multiple styles when you click on once type of panty. I wish you could click on one and there only be colors for that type instead of like 3 different styles all under one item if that makes sense
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Gizeh
Site Experience FeedbackOct 30, 2026
No bad experience, easy to access and purchase products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gera
Site Experience FeedbackOct 30, 2026
it is my first time ordering.. i am hoping for the best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Kola
Site Experience FeedbackOct 30, 2026
I was disappointed to have spent more than I anticipated in order to get both of the free items listed in the description when I got to the cart only one item was applied
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
Grace
Site Experience FeedbackOct 30, 2026
It was great to ship online, it’s my first time and I really enjoy it!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
Would prefer if it was easier to find all matching products.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Gee
Site Experience FeedbackOct 30, 2026
The online and in store shopping was quick but not enough products in stock
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChellliketheShell
Site Experience FeedbackOct 30, 2026
Was fast and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackOct 30, 2026
The website was very nice and easy to use! I could easily find the things I wanted and it wasn’t hard to look around at all!
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
jenny
Site Experience FeedbackOct 30, 2026
great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ash
Site Experience FeedbackOct 30, 2026
Great discounts. Easy to find and use.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 30, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Spendy
Site Experience FeedbackOct 30, 2026
Amazing website and wonderful prices with great quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tita
Site Experience FeedbackOct 30, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DayannaInspires
Site Experience FeedbackOct 30, 2026
This was my first experience shopping on the site and it was so easy to explore and select my new underwear during the two day sale! I am so exited to receive and review all new cute goodies!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackOct 30, 2026
It was aight
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Mari
Site Experience FeedbackOct 30, 2026
I wish you would stock more of the popular products. I missed out on several because they went out of stock.
- Overall Rating: 6
- Would Shop Here Again: 3
- Likelihood To Recommend: 6
Vanilla Bean
Site Experience FeedbackOct 30, 2026
during holiday saies or big sale events, the website crashes a lot and others dont but enough through browsing because they feel like they need to check out. i think ill come back after one transaction and continue but i wanted to use it all with my discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tae
Site Experience FeedbackOct 30, 2026
Mid
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Overpaid Triple the Sale Price
Site Experience FeedbackOct 30, 2026
The store associate did the order for one bottle of perfume and all other items were purchased in the store. It would have been nice for the sales associate to let me know that the sale was to buy 10 pairs of panties for $31 instead of having me pay full price for them all and paying triple of the sale cost plus using a coupon that I may not be able to recuperate in the morning when I do the return and buy back. I have never purchased panties from Victoria’s Secret until this week.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
MissC
Site Experience FeedbackOct 30, 2026
This sale is epic & shopping for the size & style I wanted was easy! Using my gift card was a simple process too-great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LoveBig491
Site Experience FeedbackOct 30, 2026
Loved it! A sale is always a great deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dick
Site Experience FeedbackOct 30, 2026
it sucked
- Overall Rating: 2
- Would Shop Here Again: 10
- Likelihood To Recommend: 2
Online Shopper
Site Experience FeedbackOct 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Allaire
Site Experience FeedbackOct 30, 2026
Good Experience!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 30, 2026
I could not understand why some of my items were getting kicked off my cart. I assumed it was due to the quantity of my order but never did it specify therefore wasting time. The checkout was a but smoother. Also wish you could stack offers.
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 2
Bcherry896
Site Experience FeedbackOct 30, 2026
I have no complaints except for the way you charge more for certain prints of the same item. If the tees are on sale for $25, ALL tees should be $25 and the same for all other items. By charging prices like $100 for a pair of sweatpants that are no different from any of the others except for the print, that shows this company does NOT care about it's customers and is only concerned with the bottom dollar. It shows shady business practices and it's just a nasty way to do business. You are screwing your very loyal customers like myself. Just that simple. My comment will not change anything because this company is only concerned with screwing over it's customers for a buck!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
JA
Site Experience FeedbackOct 30, 2026
It was good just a lot of products sold out
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Jo
Site Experience FeedbackOct 30, 2026
im obsesses with the 10 for 30 deals i would love to see this deal with the bras!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ale
Site Experience FeedbackOct 30, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackOct 30, 2026
I had a great experience; I found everything I was looking for and I'm very satisfied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Teasha
Site Experience FeedbackOct 30, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
s
Site Experience FeedbackOct 30, 2026
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Just a girl in this world
Site Experience FeedbackOct 30, 2026
website is mobile friendly and easy to navigate but i wish shipping wasn't charge and had more freebies on expenses over $50
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8